Page 1413 – 8theme.com

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Rose Tyler

Support staff

August 5, 2020 at 16:31

Hi,

To be sure that the memory limit was increased, check what value is shown in WooCommerce > Status, for example – https://prnt.sc/tuk2jf
Massive Addons plugin is not obligatory, it is used to create some specific content blocks. Try to disable the plugin and check the frontend, if there is no code shown and all blocks are on places, you can keep the plugin disabled. If some blocks are shown as shortcodes, you can delete them via backend.

Regards

#246644 Copied In reply to: Editing Page gives error "Website is currently unable to handle this request"

Rose Tyler

Support staff

August 5, 2020 at 16:23

Hi,

Thanks for using our theme.
1/ you can add custom html inside that promo text with custom class
2/ via child-theme/js/theme-child.js ( create this file and include it in function.php of child-theme) add some trigger event for your custom class to close the popup
3/ code example: jQuery(‘.custom-close-button’).on(‘click’, function() {
jQuery(this).parents(‘.et-mini-content’).find(‘.et-close’).trigger(‘click’);
});

Regards

#246643 Copied In reply to: Close function on button inside the mini-cart offset

Rose Tyler

Support staff

August 5, 2020 at 16:19

Hello,

1) Make sure that the Core plugin was updated – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check one more time.
2) Kirki and CMB2 plugins are not required anymore and can be deleted.
Massive Addons can be activated depends on your needs, but it is not obligatory.
When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugins that you don’t use.
3) I prefer default layouts, but in case you want to create your custom layout and face some inconvenience, submit a new topic where we will be able to sort out all complaints one be one, to prevent a mess in this topic.
4) Provide URL and temporary wp-admin access, so we can take a closer look.
5) Thanks for the notice, it will be fixed.

Regards

#246641 Copied In reply to: Couple of things

Rose Tyler

Support staff

August 5, 2020 at 15:57

Hello,

1) By default, there is no such possibility. You can create a new category and add the mentioned products to this category, then you will be able to see all products on the category page.
2) Add Products element on a page, set the desired Order by and Order way.

Regards

#246638 Copied In reply to: Shop Pages

Rose Tyler

Support staff

August 5, 2020 at 15:49

It was like this in a very old theme version.
Feel free to ask if you have any other questions.

Regards

#246637 Copied In reply to: View Cart Button in Cart Drop Down Menu Keeps Disappearing
Rose Tyler

Support staff

August 5, 2020 at 15:32
Go to Appearance > Menus > Screen options https://prnt.sc/tuiz88 , then add custom class for menu item https://prnt.sc/tuizfu menu-item-dropdown-left > add the next code in Theme Options > Theme custom CSS > Custom CSS for desctop:

.et_b_header-menu .menu-item-dropdown-left .nav-sublist-dropdown:not(.nav-sublist) { left: auto; right: 0; } .item-design-dropdown.menu-item-dropdown-left .nav-sublist-dropdown ul > li.menu-item-has-children:hover:after { right: auto; left: -5px; } .et_b_header-menu.et_element-top-level .item-design-dropdown.menu-item-dropdown-left .nav-sublist-dropdown ul > li.menu-item-has-children > a:after { content: '\e902'; right: auto; left: 1.9em; } .item-design-dropdown.menu-item-dropdown-left .nav-sublist-dropdown .container > ul > li a { justify-content: flex-end; text-align: end; } .et_b_header-menu .item-design-dropdown.menu-item-dropdown-left .nav-sublist-dropdown ul > li ul { left: auto; right: 100%; }

you will get – https://prnt.sc/tuiygc

Regards
#246636 Copied In reply to: Pop Up and Menu
Rose Tyler

Support staff

August 5, 2020 at 15:03

I am glad that you have found a workaround.
Do you need any further assistance from our side? To be able to find a fix we need to see the problem, so change settings to values which allow it, provide temporary wp-admin and FTP access.

Regards

#246631 Copied In reply to: Err_cache_miss

Rose Tyler

Support staff

August 5, 2020 at 14:58

Hello,

Go to Edit product > [8theme] Product Options > change the Primary category to Auto or to the desired one.

Regards

#246630 Copied In reply to: Wrong 'category' showing on product page

Rose Tyler

Support staff

August 5, 2020 at 14:53

Hello,

Please read this topic – https://www.8theme.com/topic/parent-and-1-child-category-showing-in-breadcrumbs/

Regards

#246629 Copied In reply to: Primary Category not working

Rose Tyler

Support staff

August 5, 2020 at 14:50

Thanks for the reply. Provide FTP host, FTP login, and FTP pass also.

Regards

#246628 Copied In reply to: FB login do not work on special condition

Rose Tyler

Support staff

August 5, 2020 at 14:44

Hello,

Theme Options > WooCommerce (Shop) > Single product builder > Variation Gallery

Regards

#246627 Copied In reply to: Variable Gallery

Rose Tyler

Support staff

August 5, 2020 at 09:11

Hi,

Provide temporary wp-admin and FTP access. I will ask one of our developers to take a closer look.

Regards

#246613 Copied In reply to: How to remove plus/minus buttons on product page?

Rose Tyler

Support staff

August 5, 2020 at 09:08

Hello,

Thanks for using XStore.
We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
If you need help with the additional customization, submit customization request to WPKraken team.

Regards

#246612 Copied In reply to: Issues with ZOHO Forums and Check-Out

Rose Tyler

Support staff

August 5, 2020 at 09:03

Hi,

Please see screenshots – https://prnt.sc/tubero > https://prnt.sc/tubf0j

Regards

#246611 Copied In reply to: Theme setting

Rose Tyler

Support staff

August 5, 2020 at 09:00

Hi,

In this case, the problem is independent of the theme, and our support team can do nothing.
You are using a default WC element, so try to contact the support of WooCommerce plugin.
You have a lot of products, so it can be an error from server-side, or even something else.
Sorry, but we can assist in cases when a problem is coming from our theme only.

Regards

#246610 Copied In reply to: WPBakery Builder doesn´t work

Rose Tyler

Support staff

August 5, 2020 at 08:56

Hello,

Thanks for using our theme. Please update the theme and Core plugin to latest versions – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache and check how it works then. To get further assistance, provide temporary FTP access, so we can take a closer look.

Regards

#246609 Copied In reply to: FB login do not work on special condition

Rose Tyler

Support staff

August 5, 2020 at 08:37

In this case, do not use the object-cache.

Regards

#246608 Copied In reply to: Static Block Cache Issue

Rose Tyler

Support staff

August 5, 2020 at 08:29

Hello,

Sorry but your request is a bit unclear for me. Could you please specify which exact pages should be affected by the code?
Maybe adding the code not in Theme Custom CSS but into Custom CSS area for page is your way – https://prnt.sc/tuar3i

Regards

#246607 Copied In reply to: Product images in the catalog

Rose Tyler

Support staff

August 5, 2020 at 08:18

Hi,

Do you mean an image that is shown when you share site link somewhere like Facebook?
You can use the Yoast SEO plugin to choose images and text.
Don’t forget to clean the FB cache for the posts you already shared https://developers.facebook.com/tools/debug/sharing/

Regards

#246605 Copied In reply to: Issues with the site logo
Rose Tyler

Support staff

August 5, 2020 at 08:11
Hi,

We are talking about maximum body length value. Try to add those rules to your .htaccess file:

<IfModule mod_substitute.c> SubstituteMaxLineLength 10M </IfModule>

Regards
#246604 Copied In reply to: Editing Page gives error "Website is currently unable to handle this request"
Rose Tyler

Support staff

August 5, 2020 at 07:57

Hello,

1) Please check if you have this problem when the parent theme Is activated to make sure it is not caused by additional changes in files of the child theme. Let us know.
2) If you want to be able to show the media from your business account by hashtag you need to make sure that FB user that you used to generate token and related to your Instagram has all the necessary permissions https://prnt.sc/tclgs2 https://developers.facebook.com/docs/instagram-api/overview# In other cases you’ll be able to show the media from your Instagram account but not the media by hashtag.
3) https://prnt.sc/tua55x – I suppose your menu is not too long
4) Please check the translation of XStore Core plugin. Try to contact the support of WPML also.

Regards

#246601 Copied In reply to: Instagram, cart popup and sublist

Rose Tyler

Support staff

August 5, 2020 at 07:46

Hello,

The fix was added. Please check.

Regards

#246599 Copied In reply to: Elementor is freezing

Rose Tyler

Support staff

August 5, 2020 at 07:24

Hi,

Please see screenshot – https://prnt.sc/tu9mmb

Regards

#246598 Copied In reply to: "Return to previous page" and "Show" [dropdown] vertical spacing issue

Rose Tyler

Support staff

August 5, 2020 at 07:15

Changes were done in files of the child theme.

Regards

#246597 Copied In reply to: Gallery not showing for variable products – variation gallery disabled

Rose Tyler

Support staff

August 5, 2020 at 07:15

Hello,

I do not see any problem on your site – https://prnt.sc/tu9fs3 The current displaying is the correct one. You can see the same on our demos.

Regards

#246596 Copied In reply to: View Cart Button in Cart Drop Down Menu Keeps Disappearing

Rose Tyler

Support staff

August 5, 2020 at 05:40

Hi,

Temporary activate a default WC theme – Storefront and check how it works with it. Let us know.

Regards

#246593 Copied In reply to: WPBakery Builder doesn´t work

Rose Tyler

Support staff

August 5, 2020 at 05:29

Theme Options > WooCommerce (Shop) > Shop > Shop page layout > Sidebar Position On Category Page https://prnt.sc/tu88d1

Regards

#246589 Copied In reply to: Shop Page
Rose Tyler

Support staff

August 5, 2020 at 05:25
Hello,

Add the next code in Theme Options > Theme Custom CSS:

.woocommerce-message { background-color: #be8f72; }

Regards
#246588 Copied In reply to: Changing color to woocommmerce added to cart message
Rose Tyler

Support staff

August 5, 2020 at 05:13

You’re welcome!

Regards

#246582 Copied In reply to: Mobile / product description truncated

Rose Tyler

Support staff

August 5, 2020 at 05:13

Hello,

https://prnt.sc/tu81h8 – I’ve checked your site from a real device. Please clear cache of your mobile browser and check one more time.

Regards

#246581 Copied In reply to: An issue with mobile responsiveness?
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Viewing 42,390 results - 42,361 through 42,390 (of 68,187 total)

Viewing 30 posts - 42,361 through 42,390 (of 68,187 total)

← 1 2 3 … 1,412 1,413 1,414 … 2,271 2,272 2,273 →

Forum Replies Created

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