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An issue with mobile responsiveness? - by Rashika

This topic has 7 replies, 3 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

Rashika

Participant

August 4, 2020 at 16:51

Hey
I have made 9 image blocks on my home page via elementor. It looks like this https://prnt.sc/ttxw5l . On elementor mobile privew it looks like this https://prnt.sc/ttxwnm. But on an actual mobile it look likes this https://prnt.sc/ttxxwv , https://prnt.sc/ttxy54 . Please tell me how this can be fixed. It used to show properly before

#246545 Copied Theme version: 6.3.7

6 Answers

Rose Tyler

Support staff

August 5, 2020 at 05:13

Hello,

https://prnt.sc/tu81h8 – I’ve checked your site from a real device. Please clear cache of your mobile browser and check one more time.

Regards

#246581 Copied

John Holden

Support staff

August 5, 2020 at 05:31

Hi,

You should deactivate all plugins (except Required Plugins) and then reactivate them one by one. This makes it very easy to isolate the plugin causing problems.

Regards,
Hung PD

#246590 Copied

Rashika

Participant

August 5, 2020 at 17:08

Hey. I have checked clearing cache and everything but it didn’t work. Though i tried it on 2 phones on which it wasn’t opened before, on those it worked fine. Please help me soon.

#246652 Copied

Rose Tyler

Support staff

August 5, 2020 at 18:29

Hello,

What phones models, browsers and versions of browsers do you use.
We do not see the problem so it is a bit difficult to troubleshoot it.
As was mentioned, try to disable all third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then. If the problem is caused by an additional plugin, you need to contact support of the plugin.

Regards

#246668 Copied

Rashika

Participant

August 7, 2020 at 05:11

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Oneplus5
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As mentioned ealier in my reply the ohones that were nevwe uaed before to open the website are working fine. But on all the ohones where it was opened before are having problems.

#246807 Copied

Rose Tyler

Support staff

August 7, 2020 at 09:29

Hi,

Based on your reply, I can say that it is the effect of cache. You can find online guides on how to clear cache in different browsers on mobile, follow them.

Regards

#246834 Copied
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