Static Block Cache Issue - by KG - on WordPress WooCommerce support

This topic has 40 replies, 4 voices, and was last updated 3 years, 3 months ago ago by Rose Tyler

  • Avatar: KG
    KG
    Participant
    August 3, 2020 at 02:10

    One of the bar disappears (the golden newsletter signup) when i enable static block cache.
    I have attached images for both, kindly check and provide a solution.

    Please, contact administrator
    for this information.
    39 Answers
    Avatar: John Holden
    John Holden
    Support staff
    August 3, 2020 at 03:40

    Hi,

    Please send:

    – Admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,
    Hung PD

    Avatar: KG
    KG
    Participant
    August 3, 2020 at 12:18

    Find the login details as given…

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 3, 2020 at 14:03

    Hello,

    We don’t see the mentioned issue http://prntscr.com/tt7ojx

    Regards

    Avatar: KG
    KG
    Participant
    August 3, 2020 at 14:42

    check on live site, not there, or refresh that page

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 3, 2020 at 16:56

    Hello,

    I see. I was there but then disappeared. Do you have any object cache on your server or in the CDN settings?

    Regards

    Avatar: KG
    KG
    Participant
    August 3, 2020 at 17:28

    not using any CDN, but i do have object-cache enabled… as i checked disabling it the block appears normally.. so do you have any issue with object cache? can’t i enable it?

    Avatar: John Holden
    John Holden
    Support staff
    August 4, 2020 at 05:35

    Hi,

    Turn it off, then re-enable to see if it works.

    Regards,
    Hung PD

    Avatar: KG
    KG
    Participant
    August 4, 2020 at 17:46

    tried that, it isnt working after refresh..

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 5, 2020 at 08:37

    In this case, do not use the object-cache.

    Regards

    Avatar: KG
    KG
    Participant
    August 5, 2020 at 18:24

    can you reinstall the footer block for me, i have a doubt that due to the redesign of the footer block and adding a new bar replacing the old one has caused the error. I have given details in content.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 6, 2020 at 06:50

    Hello,

    I’ve added “Demo Footer” static block on your site. Please check.

    Regards

    Avatar: KG
    KG
    Participant
    August 6, 2020 at 13:29

    no, it seems even in demo block you added the top bar disappears with object cache enabled.. I really need to use object cache for performance purposes, is there are workaround for this?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 6, 2020 at 21:09

    There is no ready workaround, but you can try to change content of the invisible block and check how it works then, just for test. Also, try to create a new pre-footer static block with the desired content and set it here – https://prnt.sc/tvbcyk

    Regards

    Avatar: KG
    KG
    Participant
    August 7, 2020 at 21:48

    i changed the footer to a single block due to the issue, but still enabling object cache removes any styling on it like border, alignment,etc.. i even contacted the server provider and as per them the issue is with the theme itself and not the object cache as per their tests. They say the theme doesn’t seem to support persistence object cache properly.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 10, 2020 at 09:13

    Hello,

    As a rule, Static Block cache does not cause the issues. But if you already have the server cache for these purposes and prefer to use it then just keep our option disabled.

    Regards

    Avatar: KG
    KG
    Participant
    August 18, 2020 at 23:48

    Is there any updated version of xstore child theme? as i am getting the below error.

    Your theme (XStore Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

    Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
    If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

    Avatar: KG
    KG
    Participant
    August 18, 2020 at 23:52

    also…
    xstore/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0,
    xstore/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0,
    xstore/woocommerce/single-product/title.php version 1.6.4 is out of date. The core version is 4.4.0,

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 19, 2020 at 06:30

    Hello,

    It’s because you updated WooCommerce plugin. We have not released the new theme update compatible with the WC 4.4. Wait for the new theme update and dismiss the message till the update.

    Regards

    Avatar: KG
    KG
    Participant
    August 23, 2020 at 02:07

    Why are so many font files loaded? Each font file is affecting performance, more than any other file.

    xstore/fonts/xstore-icons-bold.ttf) format(“truetype”),url(https://8theme.b-cdn.net/wp-content/themes/xstore/fonts/xstore-icons-bold.woff2) format(“woff2”),url(https://8theme.b-cdn.net/wp-content/themes/xstore/fonts/xstore-icons-bold.woff) format(“woff”),url(/wp-content/themes/xstore/fonts/xstore-icons-bold.svg#xstore-icons) fo

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