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Static Block Cache Issue - by KG - on WordPress WooCommerce support

This topic has 40 replies, 4 voices, and was last updated 3 years, 8 months ago ago by Rose Tyler

KG

Participant

August 3, 2020 at 02:10

One of the bar disappears (the golden newsletter signup) when i enable static block cache.
I have attached images for both, kindly check and provide a solution.

Please, contact administrator
for this information.

#246304 Copied Theme version: 6.3.9 WooCommerce version: 4.3.1

39 Answers

John Holden

Support staff

August 3, 2020 at 03:40

Hi,

Please send:

– Admin info (wp-admin URL, username, password)

I will check this problem for you.

Regards,
Hung PD

#246312 Copied

KG

Participant

August 3, 2020 at 12:18

Find the login details as given…

Please contact administrator
for this information.

#246348 Copied

Olga Barlow

Support staff

August 3, 2020 at 14:03

Hello,

We don’t see the mentioned issue http://prntscr.com/tt7ojx

Regards

#246361 Copied

KG

Participant

August 3, 2020 at 14:42

check on live site, not there, or refresh that page

#246372 Copied

Olga Barlow

Support staff

August 3, 2020 at 16:56

Hello,

I see. I was there but then disappeared. Do you have any object cache on your server or in the CDN settings?

Regards

#246399 Copied

KG

Participant

August 3, 2020 at 17:28

not using any CDN, but i do have object-cache enabled… as i checked disabling it the block appears normally.. so do you have any issue with object cache? can’t i enable it?

#246404 Copied

John Holden

Support staff

August 4, 2020 at 05:35

Hi,

Turn it off, then re-enable to see if it works.

Regards,
Hung PD

#246447 Copied

KG

Participant

August 4, 2020 at 17:46

tried that, it isnt working after refresh..

#246547 Copied

Rose Tyler

Support staff

August 5, 2020 at 08:37

In this case, do not use the object-cache.

Regards

#246608 Copied

KG

Participant

August 5, 2020 at 18:24

can you reinstall the footer block for me, i have a doubt that due to the redesign of the footer block and adding a new bar replacing the old one has caused the error. I have given details in content.

Please contact administrator
for this information.

#246667 Copied

Rose Tyler

Support staff

August 6, 2020 at 06:50

Hello,

I’ve added “Demo Footer” static block on your site. Please check.

Regards

#246705 Copied

KG

Participant

August 6, 2020 at 13:29

no, it seems even in demo block you added the top bar disappears with object cache enabled.. I really need to use object cache for performance purposes, is there are workaround for this?

#246743 Copied

Rose Tyler

Support staff

August 6, 2020 at 21:09

There is no ready workaround, but you can try to change content of the invisible block and check how it works then, just for test. Also, try to create a new pre-footer static block with the desired content and set it here – https://prnt.sc/tvbcyk

Regards

#246789 Copied

KG

Participant

August 7, 2020 at 21:48

i changed the footer to a single block due to the issue, but still enabling object cache removes any styling on it like border, alignment,etc.. i even contacted the server provider and as per them the issue is with the theme itself and not the object cache as per their tests. They say the theme doesn’t seem to support persistence object cache properly.

#246908 Copied

Olga Barlow

Support staff

August 10, 2020 at 09:13

Hello,

As a rule, Static Block cache does not cause the issues. But if you already have the server cache for these purposes and prefer to use it then just keep our option disabled.

Regards

#247076 Copied

KG

Participant

August 18, 2020 at 23:48

Is there any updated version of xstore child theme? as i am getting the below error.

Your theme (XStore Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.
If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.

#248443 Copied

KG

Participant

August 18, 2020 at 23:52

also…
xstore/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0,
xstore/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0,
xstore/woocommerce/single-product/title.php version 1.6.4 is out of date. The core version is 4.4.0,

#248444 Copied

Olga Barlow

Support staff

August 19, 2020 at 06:30

Hello,

It’s because you updated WooCommerce plugin. We have not released the new theme update compatible with the WC 4.4. Wait for the new theme update and dismiss the message till the update.

Regards

#248453 Copied

KG

Participant

August 23, 2020 at 02:07

Why are so many font files loaded? Each font file is affecting performance, more than any other file.

xstore/fonts/xstore-icons-bold.ttf) format(“truetype”),url(https://8theme.b-cdn.net/wp-content/themes/xstore/fonts/xstore-icons-bold.woff2) format(“woff2”),url(https://8theme.b-cdn.net/wp-content/themes/xstore/fonts/xstore-icons-bold.woff) format(“woff”),url(/wp-content/themes/xstore/fonts/xstore-icons-bold.svg#xstore-icons) fo

#248924 Copied

KG

Participant

August 24, 2020 at 22:26

awaiting reply….

#249095 Copied

Olga Barlow

Support staff

August 26, 2020 at 12:35

Hello,

It depends on browser support, read more https://css-tricks.com/snippets/css/using-font-face/

Browser does not load them all http://prntscr.com/u65u9u

Regards

#249391 Copied

KG

Participant

August 26, 2020 at 21:50

https://ibb.co/QHD43st

Check above image, the search dropdown is overlapping the categories dropdown.
Kindly provide a solution.

#249531 Copied
Rose Tyler

Support staff

August 27, 2020 at 07:03
Add this custom CSS code:
```
.et_b_header-search .ajax-results-wrapper {
    z-index: 10001;
}
```
Regards
#249549 Copied
KG

Participant

August 29, 2020 at 04:21

https://ibb.co/72cggyH

The drop down is going off screen, what should i do?

#249820 Copied
Rose Tyler

Support staff

August 29, 2020 at 07:07
Try to use the next code:
```
.et_b_header-menu .nav-sublist-dropdown:not(.nav-sublist) {
    right: -15px;
    left: unset;
}
```
Regards
#249826 Copied
KG

Participant

October 13, 2020 at 17:01

suddenly maintenance mode is not working in elementor after the latest theme update… kindly guide

#254952 Copied

Olga Barlow

Support staff

October 13, 2020 at 17:40

Hello,

Elementor maintenance mode? Could you, please, explain in more detail? Because I’m not sure that understand your question.

Regards

#254967 Copied

KG

Participant

October 13, 2020 at 17:54

when i enable coming soon maintenance mode in elementor tools option, it shows the current site instead of the coming soon page..

#254977 Copied

Rose Tyler

Support staff

October 14, 2020 at 08:43

Hello,

Please provide temporary wp-admin and FTP access.

Regards

#255016 Copied
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