In all browsers we can see the photos well, but in Firefox I am having a problem with the main image of the products, as can be seen in the following screenshot:
Thanks for your help!!Site URL: hidden Theme version: 6.3.9 WooCommerce version: 4.3.1
Try to disable all third-party plugins that do not come bundled with our theme https://xstore.helpscoutdocs.com/article/36-included-plugins , and check how it works then.
Do you have the same problem when parent theme is activated?
I disabled all plugins and I had the same problem
But something weird happened when activating the parent theme, since the problem with all the installed plugins disappeared
What could be happening in the child theme?
Good Morning. What country are you writing to or trying to access from?
I have enabled to access from Ukraine and the United Kingdom.
If the problem persists with the child theme only, it means that some custom code from there causes the mentioned problem. Sorry, but we are not responsible for custom changes in the child theme, so you need to check it by yourself.
I get it
I have deleted everything I had done in the child and the same problem continues to appear.
Please, if you can help me I would appreciate it.
Provide temporary FTP access, I will ask one of our technicians to take a closer look.
Thank you very much for the help, I don’t know what is happening.
I send you FTP access. I have access enabled only for Ukraine and United Kingdom countries.
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