Forum Replies Created

Viewing 30 posts - 41,551 through 41,580 (of 68,187 total)
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  • Avatar: Rose Tyler
    Rose Tyler
    Support staff

    In this case, we are waiting for your FTP access. Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

    Regards

    #251050 Copied In reply to: Typography will not change for body text of posts
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    What exactly can’t be translated? please provide screenshots.
    Go Loco translate > Plugins > XStore Core > New language > Choose a language + Choose a location – System > Start translating

    Regards

    #251049 Copied In reply to: Language not changing
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Sorry for the delay in answering.
    1) There is no such possibility, unfortunately. You can maybe find a plugin that can provide this functionality, but we do not give a guaranty for full theme compatibility with all existing 3rd party plugins.
    2) Thanks for screenshots. Provide FTP access also. Contact your hosting provider and ask FTP host, FTP login, FTP pass, FTP port.

    Regards

    #251047 Copied In reply to: automaticli new icon at products
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Theme Options > Single product > Enable slider for gallery images https://prnt.sc/uetufq

    Regards

    #251039 Copied In reply to: Problem with the product slider
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You need to click on the Update Cart button to apply changes https://prnt.sc/uetogr , it works in the same way on our demo https://xstore.8theme.com/cart/

    Regards

    #251038 Copied In reply to: Hello I registered the product and clicked the +- button to change the quantity,
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please check credentials – https://prnt.sc/uet8v1
    As I can see the quantity works fine – https://prnt.sc/uet9jc On which page do you face the problem?

    Regards

    #251032 Copied In reply to: Hello I registered the product and clicked the +- button to change the quantity,
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    1. It is possible using custom CSS code. Provide URL of the site, so we can give you correct code.
    2. Create content of the area using static block, edit the content of the block using page editor – https://prnt.sc/uet7p1 or https://prnt.sc/uet83e

    Regards

    #251031 Copied In reply to: Centering copyright
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Our theme just checks the value and show it, using the same principle as WooCommerce plugin (WooCommerce > Status), but doesn’t affect it.

    Regards

    #251029 Copied In reply to: Server Reuirements Errors
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Have you contacted the support of the plugin? Buttons can be added when a default theme is activated?

    Regards

    #251027 Copied In reply to: Stripe Checkout
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Feel free to ask if you have any other questions.

    Regards

    #251026 Copied In reply to: [woocommerce order tracking
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Could you provide URL and temporary wp-admin access from site where our theme is installed? We will check the speed problem more deeply, and do our best to help you.

    Regards

    #251025 Copied In reply to: refund
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please describe the desired result in more detail. Provide URL of the demo product page.
    Settings of Single product layout you can find in Theme Options > WoOCommerce (Shop) > Single product page.
    Also, Elementor Editor can be enabled for product description and static blocks – https://prnt.sc/uesr0u

    Regards

    #251024 Copied In reply to: Replicate theme product page
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    We did not test this plugin with our theme and we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    Does this plugin work fine when a default theme is activated on your site? How exactly the plugin should work? Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    #251023 Copied In reply to: Printify & Printful plugins
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Your page was empty because you have set to show all products on 1 page, but you have more items than can be loaded. I’ve set a new limit, please check – https://prnt.sc/uesjdz
    About elements in the mobile panel, I’ve re-add them, and all works fine. Please clear cache and check. Change these URLs – https://prnt.sc/ueskvc

    Regards

    #251022 Copied In reply to: Not see the numbers of the interactions INSTAGRAM
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Every demo version of our theme is compatible with these plugins. Deleting one plugin and installing another should be fine, but you can contact support of WCFM plugin to make sure.

    Regards

    #251019 Copied In reply to: Marketplace Plugin
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Please provide FTP access, so we can take a closer look.

    I tried to edit one of your pages and face a problem, once the Massive Addons plugin is disabled, the page can be edited, so I’ve sent you the topic, please check by yourself. To solve this problem with the Massive Addons, maximum body length value should be increased.

    I can’t log in to your dashboard, have you changed wp-admin URL https://prnt.sc/uerxms ?

    Regards

    #251017 Copied In reply to: I can't edit pages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!

    Regards

    #251016 Copied In reply to: WPBakery Page Builder not working anymore in product pages
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    When WooSidebars plugin is disabled, widgets in the sidebar can be visible. Please check.

    Regards

    #251015 Copied In reply to: Category Page Sidebar
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for the screenshots.
    Have you find “Translate texts in admin screens” link and followed steps mentioned in the previous reply?
    Please provide temporary wp-admin access.

    Regards

    #251014 Copied In reply to: Can't translate theme options
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Thanks for using our theme.
    WC version is the same for all sites?
    Check screen options – https://prnt.sc/uer5i5

    Regards

    Regards

    #251012 Copied In reply to: '[8theme] Product Options ' panel not displaying on our Staging or Production
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1. https://prnt.sc/uer0k8 – new versions are available.
    We do not have such problem on our test site, please do the next test:
    – try to disable all the third-party plugins, that do not come bundled with XStore https://www.8theme.com/demo/docs/royal/Plugins/Included_Plugins , and check the post category page then.
    Clear all cache before and after disabling plugins.
    If the problem is independent of plugins and persists even with the latest version of the theme, provide temporary FTP access.
    2) Where do you see this option in the theme? Please provide a screenshot.

    Regards

    #251011 Copied In reply to: Blog Columns
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Some time is need to load all styles. Follow this article to speed up your site https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , or enable the mentioned loader.

    Regards

    #251009 Copied In reply to: Problems with the font-family
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Sorry, but the problem is a bit unclear for me.
    As I can see, you are using one of Multiple headers on the mentioned page, in the editor – https://prnt.sc/ueqsig and live site – https://prnt.sc/ueqsq0 What problem is there? Please describe the problem in more detail for a better understanding.

    Regards

    #251008 Copied In reply to: Problem with multiple-headers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Thanks for using our theme.
    This version uses the Multiple headers. Watch the video tutorial on how to edit multiple header https://youtu.be/BpeXfzNwkOc , just edit the home page header https://prnt.sc/ueq9kj
    I’ve checked your site as an unlogged user, and do not see any problem. Try to clear cache of your browser.

    Regards

    #251005 Copied In reply to: I have imported the demo files but not work
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!

    Regards

    #251004 Copied In reply to: Problem with facebook login
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Is it a variable product? Make sure that the product was created correctly https://docs.woocommerce.com/document/variable-product/
    We can’t find our reason for the problem just by screenshot, so provide temporary wp-admin access, please. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it. Delete the account once all questions will be solved.

    Regards

    #251003 Copied In reply to: Unable to add products to cart
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hi,

    Check now – https://prnt.sc/ueq3dy > https://prnt.sc/ueq3j0

    Regards

    #251002 Copied In reply to: Adding Instagram feed to API
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    Please clear all cache and check one more time. I’ve just logged in via the form in the sidebar using credentials from you, without any problem.

    Regards

    #251001 Copied In reply to: Login Sidebar Error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    Hello,

    1 license can be used on 1 staging site + 1 live/production site = 1 end project – https://themeforest.net/licenses/standard
    You will not face any problem when activating the theme on localhost first.

    Regards

    #251000 Copied In reply to: License theme xstore localhost
    Avatar: Rose Tyler
    Rose Tyler
    Support staff

    You’re welcome!
    Breadcrumb shows the page title, so I’ve changed it.

    Regards

    #250999 Copied In reply to: Rename Portfolio
  • 1 2 3 … 1,385 1,386 1,387 … 2,271 2,272 2,273
    41,551–41,580 of 68,187 posts
Viewing 30 posts - 41,551 through 41,580 (of 68,187 total)
1 2 3 … 1,385 1,386 1,387 … 2,271 2,272 2,273