Thanks for using our theme.
Please provide temporary FTP access also. Our technicians will be able to take a closer look and help you after the weekend.
Regards
Rose Tyler
Support staff
September 12, 2020 at 09:54
Hello,
Please provide URL of your site and temporary wp-admin access.
Regards
Rose Tyler
Support staff
September 12, 2020 at 09:52
Sorry for the delay in answering.
Our technicians will check this more deeply after the weekend, and we will give you a solid answer on Monday-Tuesday.
Regards
Rose Tyler
Support staff
September 12, 2020 at 09:15
Hello,
Sorry for the delay in answering.
Technicians who worked on the mentioned topic will be able to give you an answer after the weekend. Please wait.
Regards
Rose Tyler
Support staff
September 12, 2020 at 09:12
Hello,
Describe the problem in more detail, please.
Regards
Rose Tyler
Support staff
September 12, 2020 at 09:10
Hello,
Thanks for using our theme.
I can’t access your Dashboard – https://prnt.sc/ufz7i9 Please check.
Could you provide URL of your site and temporary wp-admin access? https://prnt.sc/ufz5sf
Regards
Rose Tyler
Support staff
September 12, 2020 at 07:36
Hello,
Please describe the desired result in more detail.
Regards
Rose Tyler
Support staff
September 12, 2020 at 07:35
Hi,
Go to Appearance > Themes > activate a default theme, go to Appearance > Customize > make a screenshot. Keep in mind that widgets (Appearance > Widgets) could be messed up after switching and you will need to place them back once enable XStore again.
If the problem persists with our theme only, it will be redirected to our technicians team one more time. If the problem is independent of the theme, you need to contact your hosting provider with this information and ask for help.
Thanks for using our theme.
We do not have this demo version on Elementor yet. We will plan to add it in one of next theme updates.
What issues do you have? Likely all problems will be solved once you update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Clear cache of your mobile browser and check one more time.
If this doesn’t help, provide URL and temporary wp-admin access.
Regards
Rose Tyler
Support staff
September 12, 2020 at 07:13
Hello,
Thanks for using our theme.
Go to edit page using Backend editor > https://prnt.sc/ufy1hw
Regards
Rose Tyler
Support staff
September 12, 2020 at 07:09
Hello,
Sorry for the delay in answering.
Is it fine now – https://prnt.sc/ufxz98 ?
Do you change text of page content, posts or static block? Please provide screenshots of the problem for better understanding.
Make sure that you clear cache.
Lightshot Screenshot tool https://app.prntscr.com/en/index.html makes screenshots and generates links then you can provide links of screenshots here via Private Content area – https://prnt.sc/u7vwsg
Regards
Rose Tyler
Support staff
September 11, 2020 at 15:11
Hello,
Sorry for the long delay in answering.
As I can see, you need to configure the rules of Robots.txt correctly https://www.wpbeginner.com/wp-tutorials/how-to-optimize-your-wordpress-robots-txt-for-seo/ Sorry, but we can’t help you with this.
We do not have any blocks. What exactly is wrong with our theme? The files you specified do not need to be scanned by robot at all.
Do you have a backup? Do a backup of current state, then try to restore the previous one, and check.
Regards
Rose Tyler
Support staff
September 11, 2020 at 14:45
Hello,
You need to disable this plugin.
Regards
Rose Tyler
Support staff
September 11, 2020 at 14:43
Hi,
Looks like it is because of content of this static block https://prnt.sc/ufkjzt . Try to remove the block from the menu, if everything is ok, check the content of the block more deeply.
Regards
Rose Tyler
Support staff
September 11, 2020 at 14:26
Hi,
Sorry for the delay in answering.
Contact your hosting provider and ask to increase Max execution time to 120 and Max input vars to 2000 https://prnt.sc/ufffpu
Clear cache and check how it works then. Also, check how Customizer works when a default theme is activated on our site.
Sorry for the delay in answering.
Mixed Content issues were fixed.
Page speed depends on many factors: theme optimization, number of plugins that you use, server settings, CDN etc https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ We don’t have advanced site optimization experts because individual site optimization is outside the scope of our support. If you need help with the individual site optimization you may contact our partners who specialized on this – WPKraken team
Regards
Rose Tyler
Support staff
September 11, 2020 at 13:36
Thanks for the screenshot.
I’ve passed this to one of our technicians. I will let you know once get a solution from their side. Please be patient.
Here is what we can see – https://prnt.sc/ufjfln
Clear cache and check one more time. Provide a screenshot of the problem that is visible on your side. What mobile browser do you use? How it should be? How it was before the update?
Regards
Rose Tyler
Support staff
September 11, 2020 at 13:25
Hello,
Copy single.php file from the royal theme folder into your child theme, and change <h2> to <h1>https://prnt.sc/ufixr6
