Forum Replies Created

Viewing 30 posts - 31,501 through 31,530 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:12

    Hello,

    As we can see, you have deleted the W3 Total Cache, in this case, try to use – https://wordpress.org/plugins/autoptimize/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 12:52

    Hello,

    Thanks for using our theme.
    1/ Theme Options > WooCommerce > Shop > Products style > Product Content Elements > enable Add to cart button
    2/ Neither WooCommerce nor our theme has filter by categories, there is only the categories list widget. If you need filter widget you need to look for third-party filer plugins that include such filter widget.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 12:35

    Hello,

    Thanks for the reply. Here you can find settings of the background image – https://prnt.sc/1qy4xyj
    https://www.sliderrevolution.com/documentation/slide-background/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 12:24

    Appearance > Menus > Screen options > enable Product categories

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 12:19

    Hello,

    Please check how it works for you now on this demo – https://xstore.8theme.com/demos/2/niche-market02/
    Let us know

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 12:17

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then.
    If the problem is independent of plugins, provide URL and temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 12:14

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 12:10

    You can submit refund request here https://themeforest.net/refund_requests/new

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 12:05

    It was a problem between Masonry and lazy loading options. Code to fix it was added here – https://prnt.sc/1qy2jkn

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 11:10

    Hello @Clynt,

    1/ XStore studio allows import sections from different demos, when you are using Elementor plugin. As I can see, you have WPBakery plugin activated on your site, so the Studio can’t be used. Do not enable Elementor, because using 2 page editors may cause a mess in pages content. Footer from what demo version do you want to get? Enable WPBakery for static blocks – https://www.8theme.com/documentation/xstore/plugins/wpbakery-page-builder/ , provide temporary wp-admin access and I will be able to add the Footer static block on your site.
    2/ WooCommerce > Settings > Products > Shop page > select page

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 11:05

    Fixed.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 11:03

    Hello,

    – You’re welcome!
    – Theme Options > WooCommerce > Shop > Products style > Элементы Содержимого Продукта > enable “Кнопки наведения курсора на мобильный телефон”
    – Change https://prnt.sc/1qxxglf to 85%, and add the next code also –

    .product-view-mask3 .content-product:hover .footer-product,
    .product-view-mask3 .content-product .footer-product {
        transform: none;
        -webkit-transform: none;
    }

    .content-product .is_arrows-hovered .footer-product {
        opacity: 1;
        transform: none;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 10:37

    Hello Alessandro,

    Please try this solution – https://prnt.sc/1qxw3ca
    Because code that is responsible for the current logo URL is placed in the Core plugin, you will lose changes after every update, so the mentioned workaround was suggested.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 10:28

    Hello,

    No, do not edit that code, just add the new one.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 10:26

    Change this code:

    .page-404 {
        margin-top: 10px;
    }

    to

    .error404 .page-heading {
        padding-bottom: 0px;
        margin-bottom: 50px;
    }
    .page-404 {
        margin-top: 0;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 10:23

    Feel free to open up new topics for new questions.
    Have a nice day!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 10:22

    Hello,

    Read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
    Edit your page and Product elements and enable Lazy loading for the Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 10:18

    Hello,

    Theme options > Genelar > Enable Old Widgets Panel > On, then go to Appearance > Widgets > Footer area, set the desired content. If this footer content is not shown on a particular page, edit page > [8theme] Layout options > Use custom footer for this page/post > Inherit

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 10:16

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 10:13

    Hello,

    Our technicians are working on your site right now. Please do not edit Theme Options

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 09:54

    Next time, you can upload the video here – https://dropmefiles.com/ and provide URL via the Private content area.
    The problem was caused by “Composium – Visual Composer Extensions Addon” plugin, I’ve disabled it and then disabled categories via Theme Options. When that plugin is activated the next js error appears in the browser console – You can contact authors of the plugin or keep it disabled – https://prnt.sc/1qxtio8
    We don’t give a guaranty for full theme compatibility with all 3-rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 09:45

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 08:49

    As I can see the mentioned warning come from WC plugin – /wp-content/plugins/woocommerce , so contact the support of WooCommerce

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 08:44

    Hello,

    Thanks for the reply.
    Use Gayzo or Lightshot screenshot tools to make and share screenshots next time.
    We can’t log in to your site – https://gyazo.com/c63cc5b2c57ba3154d47f71f06e18479 Please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 08:41

    Hello,

    Theme options > Genelar > Enable Old Widgets Panel > On, then go to Appearance > Widgets > Shop sidebar. If this sidebar is empty, add Product categories widget and edit settings of it.
    Let us know if you need any further assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 08:38

    Hello,

    Thanks for the reply.
    It requests additional customization in files on both sites, which is not included in our basic support. You can submit additional customization requests to WPKraken team.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 08:35

    Check now

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 08:34

    Hello,

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. Use the Private Content area.
    1, 2/ There are no ready such templates. I’ve created “test page” on your site with examples. You can play with content and settings depends on your needs.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 08:17

    In this case, contact the support of the plugin.
    We don’t give a guaranty for full theme compatibility with all 3-rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 08:15

    Hello,

    Custom CSS code can be used. For example:

    .woocommerce-order-received .woocommerce-order-overview li strong, .woocommerce-order-received .shop_table .amount, .woocommerce-order-received .wc-item-meta li {
        color: white;
    }

    add the code in Theme Options > Theme custom CSS.

    To find out classes, inspect code using inspector tools.
    Open a web page in Google Chrome. Either:
    -Select the Chrome menu at the top-right of your browser window, then select Tools > Developer Tools.
    -Right-click on any page element and select Inspect Element.
    The DevTools window will open at the bottom of your Chrome browser.

    Regards

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    Viewing 31,530 results - 31,501 through 31,530 (of 68,231 total)
Viewing 30 posts - 31,501 through 31,530 (of 68,231 total)
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