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Show Variables As Simple Products (Beta) not compatible with Filters by Attribut

This topic has 8 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

Alex

Participant

August 28, 2021 at 17:54

Hello

Inside Customize > WooCommerce (Shop) > Shop > Product Style option ‘Show Variables As Simple Products (Beta)’ (https://prnt.sc/1qorx50). This option when it is activated it breaks Filters by Attribute.

Error it shows: NO PRODUCTS WERE FOUND

Please, contact administrator
for this information.

#300323 Copied Theme version: 8.0.5

7 Answers

Rose Tyler

Support staff

August 29, 2021 at 09:15

Hello,

Thanks for using our theme and for contacting us.
1/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
2/ Provide temporary FTP access, so we can take a closer look.

Regards

#300360 Copied

Alex

Participant

August 30, 2021 at 11:13

Hello

1. I have disabled all plugins but 3 required. The issue persists.
2. SFTP access provided

Please contact administrator
for this information.

#300475 Copied

Rose Tyler

Support staff

August 31, 2021 at 07:58

Hello,

It is solved. Isn’t it?

Regards

#300589 Copied

Alex

Participant

August 31, 2021 at 14:34

Hello

It seems that sometimes it works and sometimes it doesn’t.
For example there is a product under these filters but it is not finding a product. https://brandparty.com/product-category/men/underwear/?filter_brand=calvin-klein&filter_color=black

Thank you
Alex

#300688 Copied

Rose Tyler

Support staff

August 31, 2021 at 16:32

Hello,

About this https://brandparty.com/product-category/men/underwear/?filter_brand=calvin-klein&filter_color=black , your product with Black color has the next brand – https://gyazo.com/105a5c8eedc01c88f98c5f1a75f3c645 , so there is no product with black color and calvin-klein brand together.

Regards

#300720 Copied

Alex

Participant

August 31, 2021 at 17:07

Hi

Yes, actually I do have a product that has black colour and calvin klein. https://prnt.sc/1qw0y2l

When this (https://prnt.sc/1qw124b – Show Variations as Simple Products) is ON: it does not display any products and breaks the site (https://prnt.sc/1qw13vo)

When this (https://prnt.sc/1qw15ee – Show Variations as Simple Products) is OFF: it does display products and does not break the site (https://prnt.sc/1qw18b6)

Thank you
Alex

#300734 Copied

Rose Tyler

Support staff

September 3, 2021 at 16:24

Hello,

Our developers are working on your problem, but it is a bit more complicated question than we thought. It can’t be re-created on our test installation, so there are next questions for you:
– could you disable these plugins https://prnt.sc/1r4k72s and check how filters work then? we can’t disable mentioned plugins
– did you do optimization of database? Could you provide access to DB via the Private content area?
– do you have server cache and cache of DB?

Regards

#301232 Copied
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The issue related to '‘Show Variables As Simple Products (Beta) not compatible with Filters by Attribut’' has been successfully resolved, and the topic is now closed for further responses

Show Variables As Simple Products (Beta) not compatible with Filters by Attribut

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