Update broke my pages - by filmguerilla - on WordPress WooCommerce support

This topic has 38 replies, 6 voices, and was last updated 2 years, 6 months ago ago by Rose Tyler

  • Avatar: Jef
    filmguerilla
    Participant
    July 17, 2021 at 15:58

    Hi guys, what happened to the new update? My pages now looks messy. 🙁
    header sticky is broken. Some css i made for the single product page was messed up. shop page settings was changed as well.

    http://prntscr.com/1c7zftx
    http://prntscr.com/1c7zrkr
    http://prntscr.com/1c8026i

    What happened? I tried exporting the DAT file i backed up before the update. but nothing changed.

    Please, contact administrator
    for this information.
    37 Answers
    Avatar: John Holden
    John Holden
    Support staff
    July 17, 2021 at 19:10

    Hello

    Did you follow the theme update steps , https://xstore.helpscoutdocs.com/article/63-theme-update ,

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    July 18, 2021 at 07:54

    Yes of course. What i do when i update the theme. It seems like im not the only one who were having problem with your update. The update ruined my site. Good thing im still in development phase.

    When this be resolved?

    Avatar: Jef
    filmguerilla
    Participant
    July 18, 2021 at 07:57

    Shopping cart page are also messed up.

    Please contact administrator
    for this information.
    Avatar: ADealtAZ
    ADealtAZ
    Participant
    July 18, 2021 at 10:29

    I have the same issue. I have broken view of my website. Its looking veryIts broken. Image are coming small. odd

    Avatar: Jef
    filmguerilla
    Participant
    July 18, 2021 at 14:17

    guys, look at what the update did to my dev site.

    http://prntscr.com/1cnn4dz
    http://prntscr.com/1cnngv3

    I’ve done some update on some pages already so i dont know if i sghould go back and install the backup. that is time consuming in my end! what happened?

    Avatar: Namaste
    Namaste
    Participant
    July 18, 2021 at 15:13

    Hi,

    I had the same issue yesterday – without updating the theme. Purged all caches and it is ok now. With some sight issues and site is slower. I think it can be something with wp bakery, yoast? Not sure.

    Avatar: Jef
    filmguerilla
    Participant
    July 18, 2021 at 15:45

    Did you go back to your backup or updated the theme and core then purge cache? checked the site again it is messed up! 🙁 the first thing i noticed was all the yellowpencil css edit were messed up. then checked the cart/checkout pages its on mobile view on my laptop browser. dunno the problem was. after the update i did some changes on my woocommerce settings and some pages, would be PITA if i go back to backup and redo all of these!!!

    Avatar: Jef
    filmguerilla
    Participant
    July 19, 2021 at 13:51

    ANYONE FROM 8THEME???? THIS UPDATE RUINED MY DEV SITE. I HAVE ONE ONLINE THAT USES THIS THEME GOOD THING I HAVENT UPDATED THAT SITE YET..

    Avatar: Jef
    filmguerilla
    Participant
    July 19, 2021 at 15:34

    Wow no one is answering this anymore???

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 19, 2021 at 16:13

    Hello,

    Take our apologies for the delay in answering, we have a lot of requests these days.
    Cart is broken because of not compatible changes with the new version or maybe a bit later one -> http://prntscr.com/1d4gzmy
    Please, make compatibility most of these files with the parent theme because you may have some functions that are removed already and you are still using via child-theme.
    In this case, you need to edit these files of the child theme and add changes from the parent theme that we made in the latest theme update.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    July 19, 2021 at 22:08

    You are telling me the two sites we have that uses your theme is not compatible anymore with the new version???? After months of work?

    Ive sent you guys password for this. Your instruction is too vague for me. What should i do now???

    I have 1 dev site and 1 dev site now with your theme. Updating the live site would messed it up!!! This aint good!

    Avatar: Jef
    filmguerilla
    Participant
    July 19, 2021 at 22:09

    AND FYI. ALMOST ALL THE PAGES IN THE DEV SITE ARE RUINED WITH THE UPDATE!!! WHY NOT HELPE FIX IT INSTEAD OF ME JUST FIXING ALL OF THESE ON MY OWN???

    Avatar: Jef
    filmguerilla
    Participant
    July 20, 2021 at 04:48

    any fix on this? i cant work because of this update!!!

    Avatar: Jef
    filmguerilla
    Participant
    July 20, 2021 at 13:55

    I reuploaded my dat file. It seems that some pages are fixed now but i found out the footer and other option which isnt around before are there!

    cart page, shop page wishlist page and check out page still messed up!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    July 20, 2021 at 21:02

    Hello, @Jef

    You copied a lot of files to woocommerce folder of your child theme. Did you make changes there or copied them just in case?
    If you made changes then compare the out of date version that you have in the child theme with the parent theme files and add changes we made in the parent theme to your child theme files.
    If you copied woocommerce folder just in case then just remove it.

    Regards

    Avatar: Jef
    filmguerilla
    Participant
    July 21, 2021 at 10:28

    Hi olga,

    I never touches some of the files there. I think some of the files in woocommerce was changed for the website features./design.

    so i would have to check each files to fix this?

    it seems like the new update disable/deleted some features in my website. 🙁 so far the only problem now are those pages i mentioned. this is quite time consuming 🙁

    Avatar: Jef
    filmguerilla
    Participant
    July 21, 2021 at 10:30

    Olga, what is the best procedure to do this? Should i get the new version of woocommerce?
    Check each pages ?

    Avatar: Jef
    filmguerilla
    Participant
    July 21, 2021 at 10:36

    first thing i want to fix is this.

    http://prntscr.com/1dvokur

    Been trying to find out how to disable this. Cant find it. I never had this on my dev site before. How to disable this on tablet and mobile?

    Avatar: Jef
    filmguerilla
    Participant
    July 21, 2021 at 10:54

    second problem to fix.

    http://prntscr.com/1dvvdr7

    how to fix this? please let me know.

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