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Topic: Single Product Page frozen and not updating

Sandrino

Participant

August 30, 2021 1:47 pm

Hi all,
I’m stuck with finishing my ecommerce page as 8theme Single Product Page Builder is not working and the product page is frozen with some product text and not displaying any funcionality. Would love your help.
Theme version: 4.0.5
WooCommerce version: 5.6

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Rose Tyler

Support staff

August 30, 2021 2:00 pm

Hello,

Thanks for contacting us.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
Provide URL and temporary wp-admin access.

Regards

#300513 copied to clipboard

Sandrino

Participant

August 30, 2021 2:47 pm

Hi Rose,
I did what you’ve suggested and the only way to recover the single page builder functionality is to deactivate Elementor, which seems weird… Any thought on that? Thx!

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Rose Tyler

Support staff

August 30, 2021 3:09 pm

Hello,

Could you provide URL and temporary wp-admin access?

Regards

#300537 copied to clipboard

Sandrino

Participant

August 31, 2021 5:19 pm

Hi Rose,
Sorry about the delay – I’ve just sent you a private msg

Please contact administrator
for this information.

#300741 copied to clipboard

John Holden

Support staff

August 31, 2021 6:53 pm

Hello

Currently a maintenance page is apply on your URL https://prnt.sc/1qw7mzs will you please provide us temporary wp admin access in pvt section.

John Holden

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Sandrino

Participant

August 31, 2021 6:56 pm

Absolutely, John.

I just need an email so I can forward the temporary login to wp admin

Please contact administrator
for this information.

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Rose Tyler

Support staff

August 31, 2021 7:47 pm

Hello,

8themes@gmail.com

Regards

#300764 copied to clipboard

Sandrino

Participant

August 31, 2021 7:52 pm

Hi Rose – link to wp admin in private.
Please notice that the theme (Xstore) is actually not working to customize product page – I’ve already test it with several other themes and it works. Thanks

Please contact administrator
for this information.

#300766 copied to clipboard

Sandrino

Participant

August 31, 2021 7:57 pm

Forgot to tell you: as an example of Xstore theme not working – the product gallery is broken once the product page is published.

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Rose Tyler

Support staff

August 31, 2021 8:35 pm

Hello,

Please notice that the theme (Xstore) is actually not working to customize product page – I’ve already test it with several other themes and it works.

– do you mean an additional plugin?
I’ve edited your “Stan Lee – Thor: Ragnarok – Marvel – 1/6 Figure – Hot Toys” product and removed the custom table that you added in the product description, now some content can be seen for this product now.
But there is something else, it looks like you are using additional plugins to customize single product page. Did you make changes in theme files also? Do you use server cache and CDN? Could you temporarily disable such cache? Provide FTP access, so we can check the problem more deeply.

Regards

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Sandrino

Participant

August 31, 2021 8:52 pm

I’ll check those points and in the meantime I’m providing FTP access

Please contact administrator
for this information.

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Rose Tyler

Support staff

September 1, 2021 6:36 am

Hello,

What FTP username can we use?

Regards

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Sandrino

Participant

September 1, 2021 7:05 pm

Hi Rose – sorry again for the delay. Info in private – thanks

Please contact administrator
for this information.

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Rose Tyler

Support staff

September 2, 2021 8:20 am

Hello,

We need wp-admin access. Please provide correct access. Create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.

Regards

#300979 copied to clipboard

Sandrino

Participant

September 7, 2021 12:56 pm

Hi Rose – already sent the required info

Please contact administrator
for this information.

#301543 copied to clipboard

Sandrino

Participant

September 7, 2021 2:03 pm

FYI, I disabled all plugins except for Woocommerce, and the product page worked ok. After activating Elementor, the product page presented the issue again…

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Sandrino

Participant

September 8, 2021 2:12 pm

Hi, Rose.
Just checking in – any insights on the issue? Have a great day!

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Rose Tyler

Support staff

September 8, 2021 2:59 pm

Hello,

As we can see, some custom changes were done in main theme. https://prnt.sc/1rhue33 – why?

Regards

#301656 copied to clipboard

Sandrino

Participant

September 8, 2021 3:40 pm

Hi Rose,
I tried to create this page yesterday to set an alternative that doesn’t use the theme – but it didn’t work. I’m still confused why the theme is not working…

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