I’m stuck with finishing my ecommerce page as 8theme Single Product Page Builder is not working and the product page is frozen with some product text and not displaying any funcionality. Would love your help.
Thanks for contacting us.
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
Provide URL and temporary wp-admin access.
I did what you’ve suggested and the only way to recover the single page builder functionality is to deactivate Elementor, which seems weird… Any thought on that? Thx!
Could you provide URL and temporary wp-admin access?
Sorry about the delay – I’ve just sent you a private msg
Currently a maintenance page is apply on your URL https://prnt.sc/1qw7mzs will you please provide us temporary wp admin access in pvt section.
I just need an email so I can forward the temporary login to wp admin
Hi Rose – link to wp admin in private.
Please notice that the theme (Xstore) is actually not working to customize product page – I’ve already test it with several other themes and it works. Thanks
Forgot to tell you: as an example of Xstore theme not working – the product gallery is broken once the product page is published.
Please notice that the theme (Xstore) is actually not working to customize product page – I’ve already test it with several other themes and it works.
– do you mean an additional plugin?
I’ve edited your “Stan Lee – Thor: Ragnarok – Marvel – 1/6 Figure – Hot Toys” product and removed the custom table that you added in the product description, now some content can be seen for this product now.
But there is something else, it looks like you are using additional plugins to customize single product page. Did you make changes in theme files also? Do you use server cache and CDN? Could you temporarily disable such cache? Provide FTP access, so we can check the problem more deeply.
I’ll check those points and in the meantime I’m providing FTP access
What FTP username can we use?
Hi Rose – sorry again for the delay. Info in private – thanks
Hi Rose – already sent the required info
FYI, I disabled all plugins except for Woocommerce, and the product page worked ok. After activating Elementor, the product page presented the issue again…
Just checking in – any insights on the issue? Have a great day!
As we can see, some custom changes were done in main theme. https://prnt.sc/1rhue33 – why?
I tried to create this page yesterday to set an alternative that doesn’t use the theme – but it didn’t work. I’m still confused why the theme is not working…
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