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Viewing 30 posts - 31,471 through 31,500 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 08:06

    Hello,

    Theme Options > WooCommerce > Shop > Products style > Products Bordered Layout > On, Product Content Effect > Default

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 08:04

    Hello,

    We’ve updated AMP plugin on both sites. Please check now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 08:03

    Hi,

    Support please: the top section with the girl – the scroller – is out of line, please help.

    – it is because of too long titles of your products and the size of the slider/images.
    Theme Options > WooCommerce > Shop > Products style > Product Title Limit, reduce the length of titles and check then, or edit Home page > slider settings > general settings > Custom height value

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:56

    Hello,

    Sorry for the delay in answering.
    Just note that reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

    1/ Do you need this option enabled http://prntscr.com/1r0jzxi (we disabled it) because we found no products with custom variation galleries ?
    2/ Do you need this option enabled http://prntscr.com/1r0k6ki (we disabled it) because we found that all your attributes are set to select type -> http://prntscr.com/1r0k9xv and you are using custom swatches from AliDropship plugin -> http://prntscr.com/1r0kbrl
    If you don’t use some options please, keep them disabled to prevent parsing/checking in code and slowing down site load if you don’t use it.
    Also, we have disabled lazy-load for first products element (because it is at most top of page and mostly is on screen by first load ) but enabled lazy-load options for next ones on home page. If you need you may enable/disable for any but in our opinion we did as it should be better for most cases.
    Results now -> http://prntscr.com/1r0ksrg https://gtmetrix.com/reports/falystore.com/Sx3Wgsc9/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:47

    Hello,

    Could you provide a screenshot?
    Use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:43

    Hello,

    Thanks for contacting us.
    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:41

    Hello,

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
    If thi is not the fault of plugins, provide temporary FTP access, we will check it more deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:35

    I am not sure that fully understand your request. For example, I’ve added a static block into Footer area on your site – https://gyazo.com/b1b9cfb089225f4e6fec6c238a1eb622 > check the result https://gyazo.com/4aba806db9348a54b1428bfcbaccb3b1
    Go to Dashboard > Static blocks > edit “Footer Landing-watch” depends on your needs.
    For example, this footer looks great https://gyazo.com/5b18c4b55b9d82c82a0636a031013ed3 https://xstore.8theme.com/elementor/demos/niche-market/ , we can add static block of this footer to your site. Just provide URL of demo version which footer you prefer.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:24

    Hello,

    We did not test such plugins with our theme. You can ask the support of WooCommerce, if the plugin is compatible with WC, likely it will be compatible with XStore also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:22

    The latest version can be downloaded from ThemeForest, enter the downloads area ThemeForest account, where you can view all your purchased themes. Find the XStore template among them, and click on the Download button to the right of the main content. You can download the entire theme package with all additional files, or download the theme’s .zip file directly.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:20

    Hello,

    You can activate the theme now.
    Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:19

    Hello,

    Where exactly the color should be changed? Please provide screenshots and URL of your site.
    Use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:14

    Yes, strings from the theme and Core come to different places on the site. For example, My account element (Header builder) https://gyazo.com/53f8479da033add592d7d5b4eff80929 was coded in the Core plugin that means that translation should be done for the Core plugin. My account page is re-written the default WC template via our theme, so strings of the page are placed in the theme, and so on.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 06:49

    Hello,

    Home page uses a custom header. Theme Options > Header builder > Multiple headers > edit header for the Home page. For example – http://prntscr.com/tn1ar9 + https://youtu.be/BpeXfzNwkOc

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 06:48

    Hello,

    Please provide temporary wp-admin access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 18:44

    Yes, I’ve done the next – http://prntscr.com/1qyydjy You can continue the translation of the Core plugin now.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 18:29

    Hello,

    Thanks for the reply.
    Download ajaxSearch.min.js from this page – https://dropmefiles.com/eesuA and upload it into xstore/js/modules/ folder via FTP
    Clear cache and check then

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 17:28

    Great. It works.
    Footer of which demo version do you want to get on your site?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 15:57

    We can’t log in – https://prnt.sc/1qykyes (tried with username and email). Go to Users > edit user > check Username and Set New Password. Then open your site via an incognito window of the browser and try to log in using these credentials.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 15:50

    Hello,

    Thanks for your patience.
    XStore comes with an email builder that allows users to redesign email templates of WooCommerce and third-party plugins. We found that Subscription call the template HTML using own function instead of using wc_get_template(). It means that the plugin does not allows overwriting templates. Authors of the plugin answered “We’ll be expanding the template functionality in the future – adding this in our to-do-list. We’ll get back to you as soon as this is implemented.” It means once it will be done, we will be able to reply you that the request is solved.”
    Meanwhile, you can disable our Email Builder and use default WooCommerce templates/re-write them via WooCommerce > Settings > Emails.
    We can’t rewrite the code of bundled plugins, so we offer you one of 2 ways:
    – wait for the fix from the plugin
    – use default WC templates for Subscription email. They can be re-written via child theme, like – https://prnt.sc/1qyk3gf

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 15:01

    Hello,

    Theme Options > WooCommerce > Single product page > Tabs > select Tabs Type

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 15:00

    Hello,

    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:41

    Hello,

    Thanks for using our theme. You can activate it now.
    Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:28

    Have you tried to disable all 3rd party plugins, including cache plugin (as I can see, you are using LiteSpeed)? AMP plugin works fine on our demo and on sites of other customers, so a can be a conflict with an additional plugin on your site.
    Provide temporary wp-admin and FTP access, so we can check the problem more deeply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:25

    Check translation of XStore Core plugin.
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:23

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:23

    Thanks for the reply. Please provide FTP access, I will pass this problem to our developers. Contact your hosting provider if you don’t know what FTP is.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:19

    also on the shop page the back ground is white, the text hover is white, can this be contrast so it changes auto please so it can be read easily?

    – provide a screenshot of the problem. Use Gayzo or Lightshot screenshot tools to make and share screenshots.
    I’ve checked your Home/Shop page, and all tests are clearly visible on hover – https://gyazo.com/fbff0e753d72af1a74fb1002231e69a2

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:16

    Dashboard > Users > Add new > Add New User, here is an example – https://prnt.sc/1qy8l3b (you can use any email, even our – 8themes@gmail.com ). Then provide us with username (or email) and password via the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:13

    Hello,

    Check now. Changes were done in store-amp/frontend/css/woocommerce/global.css file and the next custom CSS was added – https://prnt.sc/1qy9cfl

    Regards

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    Viewing 31,500 results - 31,471 through 31,500 (of 68,231 total)
Viewing 30 posts - 31,471 through 31,500 (of 68,231 total)
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