What is URL of site?
It looks like Theme options were reset or you activated child theme after the parent theme that was used all the time.
Do you have a backup? As a rule, hosting support does the site backup every day or every few days.
Yes Roze I am dealing with them too, but what is it??? this morning everything was fine and now all mocked up
Kindly check your theme which theme is activated on your site it is probably looks that you have activated some other theme.
Its your theme John me and server suppost trying to rewind it but it doesnt work, and as i said I never thouched or activated any child themes but its all mocked up …
We have restored far to the date but its not working, can you please advice something on this as soon as you can?
Sorry for the delay in answering.
Theme Options can’t be reset automatically without a reason.
I’ve passed your requests to our developers, but right now we do not have ideas, because you write that nothing was done before such a situation happened.
If you have the backup then it would be better to restore it.
Who else has access to the Dashboard or DataBase? Maybe reset of Theme Options was done by mistake?
Guys the website has been woking fine today, nobody has access to it apart from me and I did nothing to if at all. This late afternoon I checked it up simply opening url and it turned out to be messed up completely. I have no reason to hide anything if it was me, but rather I have contacted you and my host A2 hosting who provide a support right away. After you suggested to restore database, and so we did thereafter nothing happened at all in did not come back to previsous state as by standard it should, also I have notices that WSP Hide login did not work when it happened, but went to wp-admin access right away. Hope page completely have changed too.
Thing is that I have poured quite serious amount of work in this website and its very sad to see sothing like this happening, its very frustrating when nothing can be done – fixed.
Could you please share your login credential, I will take look into your issue.
I’m looking forward to hearing from you.
Yes indeed please find it attached.
Can someone tell me why some of you have logged in this morning into the website and since then no action no response…. ??? common people its a bit bad to be abandoned like this.. Looks like no body cares at all
Thanks for your patience, Since your issue is kind of strange we need more time to deal with it, As you know we don’t have any codes in our theme and plugins to delete any option from database, So we are 100% sure that it is not something with our codes but since you are our customer and we want you help you to solve your issues we are investigating other plugins that you have like wp rocket and others to see why this happened, Also we can not recover any options hence we do not take back up from customers website, What we are doing now ? 1. Making sure nothing is wrong with our codes. 2. Help to you for find reason of this problem.
I will update you in couple of hours, Your patience is highly appreciated.
This means your theme has serious issues. From what you all are saying and what I see that there is something that got automatically updated I believe and your template returns to its previouse demo state cutting off everything. This mean the theme looses all design and settings so it is not good anymore, its obsolete, because even if this fixed manually, brought all settings to as it was, as the backup is not hitting up for some reason, this will happens on the next update with something that is inompatible and you have no idea what is it.
This will effect many business as the shop is not in working state and i need to place it under maintenance mode right away as now its a third day and no ones can do anything about it not even bother to reply…
Update for you all we managed to recover the website god knows when this happens again, this theme definitely needs some TLC
First of all we have numerous customers who are running their business with our solution, If it was issue with our product definitely you could find lot of topics regarding this issue, As I have mentioned before we have respected to your request and we have reviewed all the codes and all necessary information about our product, But we don’t have any codes or configuration to delete options from database! So kindly I ask you if you have found something that related to our products please let us know, We will always glad to fix and improve our products in advance, In fact theme data is stored in WordPress database and XStore is not only plugin and theme activated on your website, I want to emphasize that we don’t have any option related to reset theme mods (Which are theme settings) or options in database, So it could be done by other theme or plugin or kindly your website had unknown access from unsafe sources. But in the end I want to thank you for sharing this issue with us and ask you if you have any document or any clue which relates to this issue and our product, We will be glad to hear and solve it.
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