Hello,

Theme Options > WoCommerce > Single product page > Tabs > Close First Tab By Default

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Hello,

I’ve passed your request to our technicians. You will be informed once I get any news from them. Please be patient and do not change access.

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Hello,

We can see that the theme is activated on http://t***neritalia.com/
Please note that according to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site, localhost but the same project) – https://themeforest.net/licenses/terms/regular

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Hello,

Sorry, but we did not test such plugins with our theme, so can’t give recommendations.

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Hello,

Enable Elementor for products – https://prnt.sc/1r3qdye > http://prntscr.com/1r3qfe3 > https://gyazo.com/ee997c8fbbed4b581237c00e12ce574e

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Hello,

Add the next code in Theme Options > Theme Custom CSS > Custom CSS for mobile:

.shop-full-width .products-grid .product {
    width: 100% !important;
}

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Hello,

We’ve changed some settings and results are better now – https://prnt.sc/1r3n0ia https://gtmetrix.com/reports/soqkorea.com/zwakbvaA/
Google Pagespeed (and now GTmetrix) always scores with 10-50 points mobile performance for 99% of websites built with WordPress. We suggest you test the site on real devices and you will see that there are no real performance problems.
And a question to your hosting provider, why your files http://prntscr.com/1r3neo9 do not come from CDN?

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Hello,

Try to add the next code in Theme Options > Theme custom CSS:

.et-mini-content-opened .etheme-sticky-panel.outside {
opacity: 1;
visibility: visible;
transform: none;
}
.et-off-canvas.et_b_header-mobile-menu>.et-mini-content {
height: calc(100% - 64px);
}

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Hello,

What exactly can’t be changed?
Provide temporary wp-admin access, so we can take a closer look.
If you want to edit header of the Home page, go to Theme Options > Header builder > Multiple headers > edit header for the Front page.
Here is a video about Multiple headers – https://youtu.be/BpeXfzNwkOc

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I’ve synchronized translation. Please find and translate strings now – https://gyazo.com/e7ed97217b3966891c31a01087d07cc4

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Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this is not the fault of plugins, provide temporary FTP access, we will check it more deeply.

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Fixed by the next custom CSS code https://prnt.sc/1r1nap8

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You mentioned that site was restored, but as we can see, images were not restored but re-added, in media library new images are displayed with new author, date, id – https://prnt.sc/1r1momx , but old images can’t be displayed not in the media library, not on the frontend. Products want to show old images, that were selected for them, so there are errors in the browser console – https://gyazo.com/6b178cd1977f98d76d4c75effba81e56 You need to contact person who helped you with the restoring, it looks like the restoring was done a little wrong and caused current problems.

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Thanks for the reply. Provide temporary wp-admin access.

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Hello,

We can’t log in to your site. Provide temporary wp-admin and FTP access

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