After major update XStore core & theme, it lost translation

This topic has 15 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Rose Tyler

  • Avatar: Dimitris
    Dimitris
    Participant
    August 17, 2021 at 08:07

    I made all translations via “loco translate” as instructed but after this major update, it lost the translation in greek. how can I restore it? pls advice

    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 18, 2021 at 09:49

    Hello,

    Did you do backup files before the update?

    Make sure that translation files of the theme are placed in /wp-content/languages/themes/ folder
    plugins, like core plugin on your screenshot, in /wp-content/languages/plugins folder.
    After every update, you need to synchronize translation – https://xstore.helpscoutdocs.com/article/103-translation-files-update Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality. Also, do a backup of all the files before any update – https://xstore.helpscoutdocs.com/article/63-theme-update

    Regards

    Avatar: Dimitris
    Dimitris
    Participant
    August 18, 2021 at 11:47

    the translation files are placed in /wp-content/languages/themes/ , pls see screenshot, and I did a backup before updating. Do you mean that these translation files should be also copied into the /wp-content/languages/plugins ? pls advicescreen capture - transaltion files  in the langages/themes folder

    Avatar: Dimitris
    Dimitris
    Participant
    August 18, 2021 at 12:10

    apologies, wrong capture no xstore translation files.Should I chose to upload the files via loco translation plugin in the xstore child theme? pls see attachment & advice
    screen capture from loco translate plugin

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    August 18, 2021 at 17:49

    Hello,

    We don’t have access to the mentioned files to check them.
    Upload XStore theme translation files to /wp-content/languages/themes/ and XStore core plugin translation files to /wp-content/languages/plugins.

    Regards

    Avatar: Dimitris
    Dimitris
    Participant
    August 24, 2021 at 08:26

    Hi, I tried that and it doesn’t work. I have one .po and one .mo file. Do I upload the 2 files in both directories you suggested? I manually uploaded them under the theme directory, and it didn’t work.
    Can I upload the .po file via the loco translate? and if so, which location should I select?
    Last, Do I upload it in the Store, or child theme?
    thxloco translate upload tab capture

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 24, 2021 at 09:10

    Hello,

    We can’t see your screenshots. Use Gayzo or Lightshot screenshot tools to make and share screenshots.
    Translation files of the theme, like xstore-tr_TR.mo and xstore-tr_TR.po, should be uploaded into /wp-content/languages/themes folder, not xstore or xstore-child folder, but “themes folder, like – https://gyazo.com/f9050eecaec41aa78a957bd3289408d6 It can be done via FTP or Loco translate – https://gyazo.com/a434faf91d31e92413a02ee4a2de5102
    Translation of XStore Core plugin – https://gyazo.com/696beed4c7397aeb45ee6af06f8e4361
    I hope it is clear now.

    Regards

    Avatar: Dimitris
    Dimitris
    Participant
    September 1, 2021 at 12:43

    thank you. I uploaded the translation file x-store-el.po), I refreshed, deleted cache, and still some words are in english, like “resister”, “login”, while others like “related products” have been translated. needless to say that they have been translated as well. Any clues? pls advice

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 14:25

    Check translation of XStore Core plugin.
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Dimitris
    Dimitris
    Participant
    September 1, 2021 at 18:22

    you mean to go to xstore core plugin select translation, and ad new language and start translating?

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 1, 2021 at 18:44

    Yes, I’ve done the next – http://prntscr.com/1qyydjy You can continue the translation of the Core plugin now.

    Regards

    Avatar: Dimitris
    Dimitris
    Participant
    September 1, 2021 at 18:54

    ok, got it, thx. but now i must translate twice (with the xstore plug-in). why do I have to redo, in xstore core when I did it in xstore plugin? Is this correct? pls advice, thx

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 07:14

    Yes, strings from the theme and Core come to different places on the site. For example, My account element (Header builder) https://gyazo.com/53f8479da033add592d7d5b4eff80929 was coded in the Core plugin that means that translation should be done for the Core plugin. My account page is re-written the default WC template via our theme, so strings of the page are placed in the theme, and so on.

    Regards

    Avatar: Dimitris
    Dimitris
    Participant
    September 2, 2021 at 10:32

    ok noted. Still, I have a problem translating some texts:
    No items matched your search XXX.
    Check your spelling or search again with less specific terms.
    Return To Shop
    I made respective translation in XStore plug in, and in XStore core this field does not exist, but after saving and syncing still remains in english. also the “search for…” in search box. pls advice, thxscreen capt from loco translate xstorewebsite search result page

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 12:11

    Hello,

    Clear cache and check – https://gyazo.com/8991366f69eed2e8c3ad91b480a84622
    Theme options > Header builder > Search > Placeholder Text

    Regards

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