In this case, contact your hosting provider. Also, we can see “Error establishing a database connection” on your site.
Regards
Rose Tyler
Support staff
September 4, 2021 at 06:16
Hello,
We did not test XStore with that plugin. We do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
If you need help with the additional customization, submit customization request to WPKraken team.
Regards
Rose Tyler
Support staff
September 3, 2021 at 17:20
You’re welcome!
Regards
Rose Tyler
Support staff
September 3, 2021 at 17:17
Hello,
Please check now.
Let us know the result and do not change access.
Regards
Rose Tyler
Support staff
September 3, 2021 at 16:24
Hello,
Our developers are working on your problem, but it is a bit more complicated question than we thought. It can’t be re-created on our test installation, so there are next questions for you:
– could you disable these plugins https://prnt.sc/1r4k72s and check how filters work then? we can’t disable mentioned plugins
– did you do optimization of database? Could you provide access to DB via the Private content area?
– do you have server cache and cache of DB?
Regards
Rose Tyler
Support staff
September 3, 2021 at 16:16
Hello,
I’ve passed your questions to our technicians. You will be informed once I get any news from them. Please be patient and do not change access.
Have you checked Multiple headers?
About temporary access, create an account via Dashboard (Users > Add new) with administrator role http://prntscr.com/s3rc9m > provide us with username and password via the Private Content area http://prntscr.com/s5mao7 You can use any email for it.
Disable “Product Variations Swatches for WooCommerce” and “WooCommerce Additional Variation Images” plugin and use our variation swatches – https://youtu.be/LgzC4iK-j6A
Enable our Variation gallery option in Theme Options > WooCommerce > Shop Elements. After that edit product and add the gallery images for your variations – https://prnt.sc/xhomle
Regards
Rose Tyler
Support staff
September 3, 2021 at 13:55
What about FTP access?
Before providing them, check one more thing: Edit page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable http://i.prntscr.com/LaTcdLASTPqlWt-6ejim-w.png Then clear cache and check the zoom.
Regards
Rose Tyler
Support staff
September 3, 2021 at 13:48
You’re welcome!
Regards
Rose Tyler
Support staff
September 3, 2021 at 13:08
Hi,
It is because of styles from this plugin – https://prnt.sc/1r4adux
Add the next code in Theme Options > Theme custom CSS > Global custom CSS:
.filter-content form select {
padding: 0 2.9em 0 1em;
}
or disable the mentioned plugin.
Regards
Rose Tyler
Support staff
September 3, 2021 at 13:05
Hello,
Appearance > Widgets > add “8theme – Active Product Filters” into Shop sidebar area
Regards
Rose Tyler
Support staff
September 3, 2021 at 13:04
Hello,
There is no such option, unfortunately. I would recommend you to contact the WooCommerce plugin to get advice.
In this case, provide temporary FTP access. We will check what can be done to help you.
Contact your hosting provider if you don’t know what FTP is.
Note that additional customization in files is out of our basic support scope.
Regards
Rose Tyler
Support staff
September 3, 2021 at 12:10
Hello,
Theme Options > WooCommerce > Shop > Products style > Add To Cart With Quantity > Off
Regards
Rose Tyler
Support staff
September 3, 2021 at 12:09
In this case, provide temporary wp-admin and FTP access to both sites, so we can check it more deeply.
Check now http://prntscr.com/1r40uv5http://prntscr.com/1r40vgz Changes were done in next files – xstore/framework/woo.php, xstore/woocommerce/product-quick-view-canvas.php, xstore/woocommerce/product-quick-view.php
Regards
Rose Tyler
Support staff
September 3, 2021 at 10:47
Hello,
Submit your request here – https://www.8theme.com/taskboard/ If this request takes votes also from other customers then our developers will be able to implement this.
Meanwhile, you can try to use the Connection block and Vertical block option, for example, https://prnt.sc/1r40j95
No, there is no such option in our theme. You need to find an additional plugin that provides such functionality, or contact your hosting provider and ask for advice.
