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Customize Panel Not Working - by longway

This topic has 6 replies, 3 voices, and was last updated 2 years, 7 months ago ago by John Holden

  • Avatar: longway
    longway
    Participant
    September 2, 2021 at 10:24

    The customization panel does not work. There are some mistakes.

    Please, contact administrator
    for this information.
    #300996 Copied Theme version: 8.0.5 WooCommerce version: 5.6.0
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 12:17

    Hello,

    Provide temporary wp-admin and FTP access, so we can check it more deeply.

    Regards

    #301015 Copied
    Avatar: longway
    longway
    Participant
    September 2, 2021 at 13:33

    wp-admin and FTP access

    Please contact administrator
    for this information.
    #301029 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 2, 2021 at 14:23

    Set administrator role for the user because we can’t access your Dashboard now.

    Regards

    #301081 Copied
    Avatar: longway
    longway
    Participant
    September 2, 2021 at 14:27

    Hi. The necessary change has been made.

    #301083 Copied
    Avatar: John Holden
    John Holden
    Support staff
    September 2, 2021 at 18:47

    Hello

    It is probably looks that some of your 3rd party plugin create a conflict we will recommend you kindly check your website after deactivate 3rd party plugin one by one, there are lot of customer who are using this theme package and none of them report this issue.

    John Holden

    #301127 Copied
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The issue related to '‘Customize Panel Not Working’' has been successfully resolved, and the topic is now closed for further responses

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