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ISSUE WITH MOBILE PANEL - by Melichou973

This topic has 9 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Melichou973

Melichou973

Participant

September 1, 2021 at 20:30

Dear Rose

I can’t go to the mobile panel I don’t know why?
Could you please check?

Please, contact administrator
for this information.

#300943 Copied Theme version: 5.8

8 Answers

Rose Tyler

Support staff

September 2, 2021 at 07:41

Hello,

Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If thi is not the fault of plugins, provide temporary FTP access, we will check it more deeply.

Regards

#300968 Copied

Melichou973

Participant

September 2, 2021 at 11:30

Hi Rose
I tried what you said but it still does not work…

You will find the FTP access in private content area

Please contact administrator
for this information.

#301008 Copied

John Holden

Support staff

September 2, 2021 at 18:19

Hello

Please explain your issue in details , as we see your website homepage it is working absolutely fine in your website.

John Holden

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Melichou973

Participant

September 2, 2021 at 18:20

Hello

My issue is that I can’t go to the mobile panel settings

When I try to click on mobile panel, it keeps loading..

My mobile panel is hiding my footer I am trying to figure out what is wrong

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Rose Tyler

Support staff

September 3, 2021 at 09:13

Hello,

Thanks for the reply.
I’ve passed your request to our technicians. You will be informed once I get any news from them. Please be patient and do not change access.

Regards

#301175 Copied

Melichou973

Participant

September 3, 2021 at 11:08

Dear
I did change the password yesterday
please find attached the new access

Please contact administrator
for this information.

#301197 Copied

Rose Tyler

Support staff

September 3, 2021 at 17:17

Hello,

Please check now.
Let us know the result and do not change access.

Regards

#301236 Copied

Melichou973

Participant

September 3, 2021 at 19:26

Thank you, it does working now.

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