We can’t connect – https://prnt.sc/1rd9yhq Please check
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We can’t connect – https://prnt.sc/1rd9yhq Please check
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Hello,
Please provide temporary FTP access.
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Hello,
Here is what I can see in the browser console on your Contact us page – https://prnt.sc/1rd903o
Google map is a paid service, so you must enable billing https://console.cloud.google.com/project/_/billing/enable https://developers.google.com/maps/gmp-get-started
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Hello,
Thanks for using our theme.
Sorry, but your question is a bit unclear.
Please describe it in more detail with screenshots. Use Gayzo or Lightshot screenshot tools to make and share screenshots.
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Edit page > Products element settings > Lazy loading option
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Hello,
Our technicians will be able to check your problem more deeply on Wednesday-Thursday. Take our apologies, for such a delay.
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Hello,
Provide temporary wp-admin and FTP access, so we can take a closer look.
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Hello,
Could you provide temporary wp-admin access?
There is Mixed Content error on your site, either contact your hosting provider to get help with this or try to install Really Simple SSL plugin.
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Hello,
I’ve passed the question to our technicians, you will get an answer after the weekend.
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Hello,
You need to select Variable type for the product – http://prntscr.com/1rapfj5
Watch this video – https://youtu.be/LgzC4iK-j6A
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If you are using WooCommerce Dynamic Pricing & Discounts plugin, you need to update it – https://www.8theme.com/documentation/xstore/plugins/plugins-update/ http://prntscr.com/1rap8cx – https://support.rightpress.net/hc/en-us/articles/4406554199953
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Hello,
We are sure that our theme and plugins does not include any viruses or malware code. You can download original files from ThemeForest (full theme package with plugins) and check. If you found a virus or your antivirus found any malware code, we would recommend you to contact your hosting provider to scan whole the WP installation, maybe DB to remove the injections and protect your site for the future.
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Hi,
It is category http://prntscr.com/1ral20q , so you can’t change http://prntscr.com/1ral2zd You need to delete this menu item http://prntscr.com/1ral4hj and add a new one, there is not other way. It is not something from our theme, but default menu funtionality for Product categories.
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Hello,
Loco Translate > Themes > XStore > edit translation > find strings that you don’t want to be translated, and delete translation for them. There is no other way, right now. You can submit a request about adding a new option, like Theme Options language, here – https://www.8theme.com/taskboard/
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Hello,
1/ Ajax search result depends on server response time and DB structure. Theme sends requests to your DB and waiting for response. So, if it’s slow then try to speed up the server response time. We can do nothing with it.
2/ It search in titles of products, you have only 1 product with the mentioned text in title.
“Search By SKU” can be activated in Theme Options > Header builder > Search, but it will not work in your case, because some titles of products contain same words as SKUs, and it cause a conflict. There is no a ready solution, unfortunately.
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Hello,
Thanks for the reply.
What FTP password can we use?
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Hello,
In this case, consult about this with the hosting.
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Hello,
There is no such option, you can submit a request here – https://www.8theme.com/taskboard/
1/ Theme Options > WooCommerce > Shop > Products style > Add To Cart With Quantity > Off, and you can show/hide elements via Product Content Elements section.
2/ Check now https://prnt.sc/1ra44mg
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Hello,
I’ve enabled Lazy loading for elements on the Home page, and set limit in Products element settings – https://tools.pingdom.com/#5eed2f1314400000
About next – https://prnt.sc/1ra1apt – they are not theme settings, contact your hosting provider to get help https://wpastra.com/add-expires-headers/
https://authoritywebsiteincome.com/4-ways-to-use-cookie-free-domains/
https://kinsta.com/blog/make-fewer-http-requests/
https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/
GTMetrix changed its testing system, and all the sites that had A, B scores get C, E or F, here is current result of your site https://prnt.sc/1ra1i0r Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.
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Hello,
I’ve edited Home page and selected user – https://prnt.sc/1r9z3mw Please check now https://gyazo.com/8f9d75ca75bf2d2c0d502aa6db91a4e8
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Thanks for the reply.
Theme Options > WooCommerce > Shop > Products style > Product Content Effect > select Default
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Hello,
Provide temporary wp-admin and FTP access, via the Private content area, so we can check it more deeply.
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Hi,
Provide temporary wp-admin and FTP access, so we can check it more deeply.
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Hello,
1/ Theme Options > Header builder > header overlap > On, then edit background color of header block
2/ Theme Options > Header builder > Header sticky > Background Color
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Hello,
There is no such option.
Provide temporary wp-admin and FTP access, we will check what can be done to help you.
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Hi,
We are not sure, yet.
What about error log? If you can’t find it, contact your hosting provider.
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Hello,
1/ Theme Options > WooCommerce > Single product builder > add Related Products or Up-Sells or Cross-Sells products into page content. If elements are added, make sure that such products exists – https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/
2/ Edit page using Elementor, settings of section, disable stretch https://prnt.sc/1r7u7j6 and change width of columns.
3/ Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then.
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Hi,
Hotlink Protection doesn’t come bundled with our theme.
Who enable it for you, from where Hotlink Protection comes on your site?
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