This topic has 15 replies, 2 voices, and was last updated 2 years, 6 months ago ago by CMYKgroup
https://i.imgur.com/kfS4XXA.jpg
Having an issue getting the product sliders to populate on the home page (see attached), any ideas why it’s not adding products from our chosen categories?
Thanks in advance.
Hello,
We can’t log in to your site. Please check credentials.
– Try to select another category.
– Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then.
Provide temporary FTP access, so we can check it more deeply.
Regards
Login should work now.
It looks like it is showing “simple” products, but none of the “variable” products (tho everything is showing correctly in Elementor, just not on the front end).
Hello,
Have you tested the next – https://prnt.sc/1r7h3xc
I need to get your FTP access, to be able to sent the request to our developers. Contact your hosting provider if you don’t know what FTP is.
Regards
Haven’t found which plugin (if any) is causing the issue
Hello,
Thanks for the reply.
What FTP password can we use?
Regards
See private details
We can’t connect – https://prnt.sc/1rd9yhq Please check
Regards
Works fine for us, just tried it to check
Hello,
1/ Sorry for the delay in answering, but we can’t access your Dashboard now – https://prnt.sc/1rgjny4
2/ Try to delete the Products element from page content, and add it one more time then.
Regards
Figured out the problem … lazy loading (in the product widget settings) was enabled and that’s the issue.
With lazy loading enabled, it:
WILL show simple products
WON’T show variable products
1/ You need to update the theme – http://prntscr.com/1rhh0tp https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
2/ Do you use Variation gallery (separate gallery for product variations)? I’ve disabled this option in Theme Options > WooCommerce > Single product page > Variation gallery, and activated the lazy loading.
Please check the Home page now.
Regards
Yes, we use a different variations gallery that allowed popup previews and other options that we needed (cool plugin, be great if yours could be expanded upon to offer the same functionality built in).
Theme is now updated and I note you’ve tweaked the settings for the home page widgets and everything appears to be working correctly now.
Thanks for the help!
We love this theme.
Sorry for the delay in answering.
Feature requests you can post here – https://www.8theme.com/taskboard/
Please confirm that problem with Products element on your Home page is solved now.
Regards
Yes, all sorted now, thank you.
The issue related to '‘Product Sliders on Home Page Not Populating’' has been successfully resolved, and the topic is now closed for further responses