Product Sliders on Home Page Not Populating

This topic has 15 replies, 2 voices, and was last updated 2 years, 6 months ago ago by CMYKgroup

  • Avatar: CMYKgroup
    CMYKgroup
    Participant
    September 4, 2021 at 03:23

    https://i.imgur.com/kfS4XXA.jpg
    Having an issue getting the product sliders to populate on the home page (see attached), any ideas why it’s not adding products from our chosen categories?
    Thanks in advance.

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 06:36

    Hello,

    We can’t log in to your site. Please check credentials.
    – Try to select another category.
    – Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then.
    Provide temporary FTP access, so we can check it more deeply.

    Regards

    Avatar: CMYKgroup
    CMYKgroup
    Participant
    September 4, 2021 at 10:29

    Login should work now.
    It looks like it is showing “simple” products, but none of the “variable” products (tho everything is showing correctly in Elementor, just not on the front end).

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 13:46

    Hello,

    Have you tested the next – https://prnt.sc/1r7h3xc
    I need to get your FTP access, to be able to sent the request to our developers. Contact your hosting provider if you don’t know what FTP is.

    Regards

    Avatar: CMYKgroup
    CMYKgroup
    Participant
    September 5, 2021 at 02:14

    Haven’t found which plugin (if any) is causing the issue

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2021 at 08:34

    Hello,

    Thanks for the reply.
    What FTP password can we use?

    Regards

    Avatar: CMYKgroup
    CMYKgroup
    Participant
    September 5, 2021 at 23:37

    See private details

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2021 at 07:35

    We can’t connect – https://prnt.sc/1rd9yhq Please check

    Regards

    Avatar: CMYKgroup
    CMYKgroup
    Participant
    September 6, 2021 at 08:02

    Works fine for us, just tried it to check

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:17

    Hello,

    1/ Sorry for the delay in answering, but we can’t access your Dashboard now – https://prnt.sc/1rgjny4
    2/ Try to delete the Products element from page content, and add it one more time then.

    Regards

    Avatar: CMYKgroup
    CMYKgroup
    Participant
    September 7, 2021 at 09:25

    Figured out the problem … lazy loading (in the product widget settings) was enabled and that’s the issue.
    With lazy loading enabled, it:
    WILL show simple products
    WON’T show variable products

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 14:14

    1/ You need to update the theme – http://prntscr.com/1rhh0tp https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
    2/ Do you use Variation gallery (separate gallery for product variations)? I’ve disabled this option in Theme Options > WooCommerce > Single product page > Variation gallery, and activated the lazy loading.
    Please check the Home page now.

    Regards

    Avatar: CMYKgroup
    CMYKgroup
    Participant
    September 7, 2021 at 23:43

    Yes, we use a different variations gallery that allowed popup previews and other options that we needed (cool plugin, be great if yours could be expanded upon to offer the same functionality built in).
    Theme is now updated and I note you’ve tweaked the settings for the home page widgets and everything appears to be working correctly now.
    Thanks for the help!
    We love this theme.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 9, 2021 at 09:43

    Sorry for the delay in answering.
    Feature requests you can post here – https://www.8theme.com/taskboard/
    Please confirm that problem with Products element on your Home page is solved now.

    Regards

    Avatar: CMYKgroup
    CMYKgroup
    Participant
    September 10, 2021 at 03:02

    Yes, all sorted now, thank you.

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The issue related to '‘Product Sliders on Home Page Not Populating’' has been successfully resolved, and the topic is now closed for further responses

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