Suddenly product gallery images are not showing

This topic has 11 replies, 4 voices, and was last updated 2 years, 9 months ago ago by Olga Barlow

  • Avatar: irosh
    irosh
    Participant
    September 3, 2021 at 19:06

    I have not done any plugging update or any modification on the website and suddenly gallery images are not showing for most of the products. Only a few products show the gallery as it was before.

    Please, contact administrator
    for this information.
    10 Answers
    Avatar: irosh
    irosh
    Participant
    September 4, 2021 at 04:15

    Kindly resolve this issue ASAP.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 06:23

    Hello,

    In this case, contact your hosting provider. Also, we can see “Error establishing a database connection” on your site.

    Regards

    Avatar: irosh
    irosh
    Participant
    September 4, 2021 at 14:41

    Hi ! I have contacted the hosting provider and please find their reply. I can see the gallery images are in the media library but once we add them to the product gallery it shows a broken image symbol. all the gallery images are not showing. Please look into this matter and resolve it.

    this problem occurs when Hotlink Protection is enabled.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 14:50

    Hi,

    Hotlink Protection doesn’t come bundled with our theme.
    Who enable it for you, from where Hotlink Protection comes on your site?

    Regards

    Avatar: irosh
    irosh
    Participant
    September 4, 2021 at 21:26

    It was enabled via Cpanel. That option is available from the hosting provider’s side.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 5, 2021 at 08:32

    Hello,

    In this case, consult about this with the hosting.

    Regards

    Avatar: irosh
    irosh
    Participant
    September 5, 2021 at 08:56

    I’m assuming giving the correct gallery ULR path will resolve the issue. Please refer to the screenshot.
    Kindly guide me as I’m not a programmer.

    Please contact administrator
    for this information.
    Avatar: John Holden
    John Holden
    Support staff
    September 5, 2021 at 18:06

    Hello

    Please contact with your hosting provide as we already told you in previous message, currently your images are places on some different URL that is why it broke some images https://prnt.sc/1rbds60 .

    John Holden

    Avatar: irosh
    irosh
    Participant
    September 8, 2021 at 03:58

    Please find the hosting provider response. I have added new products and uploaded new images but the problem still exists.

    for your reference, this cause was created by jack pack plugging. I have diable ‘ Speed up image load times” in the performance section now images are showing.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 9, 2021 at 12:45

    Hello,

    Thank you for your explanation for the other users who may face such an issue even if it’s not related to theme settings but to the third-party plugin settings.

    Regards

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