I have not done any plugging update or any modification on the website and suddenly gallery images are not showing for most of the products. Only a few products show the gallery as it was before.Site URL: hidden Theme version: 8.0.5
In this case, contact your hosting provider. Also, we can see “Error establishing a database connection” on your site.
Hi ! I have contacted the hosting provider and please find their reply. I can see the gallery images are in the media library but once we add them to the product gallery it shows a broken image symbol. all the gallery images are not showing. Please look into this matter and resolve it.
this problem occurs when Hotlink Protection is enabled.
Hotlink Protection doesn’t come bundled with our theme.
Who enable it for you, from where Hotlink Protection comes on your site?
It was enabled via Cpanel. That option is available from the hosting provider’s side.
In this case, consult about this with the hosting.
I’m assuming giving the correct gallery ULR path will resolve the issue. Please refer to the screenshot.
Kindly guide me as I’m not a programmer.
Please find the hosting provider response. I have added new products and uploaded new images but the problem still exists.
for your reference, this cause was created by jack pack plugging. I have diable ‘ Speed up image load times” in the performance section now images are showing.
Thank you for your explanation for the other users who may face such an issue even if it’s not related to theme settings but to the third-party plugin settings.
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