Bug – Product Categories Widget - by sorrex

This topic has 10 replies, 2 voices, and was last updated 2 years, 7 months ago ago by Rose Tyler

  • Avatar: sorrex
    sorrex
    Participant
    September 4, 2021 at 06:47

    There is a weird behavior in Category Widget – open/close suddenly.

    How to replicate:
    1. open https://naskenuj.sk/xstore_organic_02
    2. In MainMenu open Grain item, it will open right side Categories menu
    3. Click on Grain 1 submenu. When it opens Grain 1 products page, you can still use icon to close/open Grain menu.
    4. Click on Grain 2 submenu. When it opens Grain 2 products page, you can not use icon to close/open Grain menu again.
    5. As you will switch among various Gains 1-3, the behavior will be more strange.

    9 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 10:44

    Hello,

    Thanks for contacting us.
    Please provide temporary wp-admin and FTP access.

    Regards

    Avatar: sorrex
    sorrex
    Participant
    September 4, 2021 at 10:58

    credentials provided in private content

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 12:06

    Credentials are incorrect. Please check them.

    Regards

    Avatar: sorrex
    sorrex
    Participant
    September 4, 2021 at 12:19

    Copy&Paste Error πŸ™‚

    sorry for inconvenience.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 12:41

    Thanks for wp-admin access. Unfortunately, can’t connect to your server:

    Status:      	Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".
    Error:        	Could not connect to server

    Contact your hosting provider and ask about assistance, maybe there is restriction by ip or something else.

    Regards

    Avatar: sorrex
    sorrex
    Participant
    September 4, 2021 at 13:41

    hmmm, we have tested access and it seem to be working, they tried VPN access as well. Bit deeper could be ispectod on monday.

    Any way the installation is clean Organic 2 demo, just added subdirectories Grain 1-3 to main category Grain. No other plugins or theme modifications.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 4, 2021 at 13:52

    I was able to recreate the problem on a test site. I will let you know once get a solution from our developers.

    Regards

    Avatar: sorrex
    sorrex
    Participant
    September 5, 2021 at 21:30

    Hello Rose,
    I have another bug related to same widget, so it would be fine to solve them both together.

    How to recreate:
    1. Go to mobile menu, switch to Categories
    2. There are 3 levels of Grain category
    3. Open level0 – Grain and level1 Grain 1
    4. Close level1 by clicking on icon
    5. Expected behavior – level1 closed, level0 opened

    Wrong behavior – level1 disapear, level0 reamins open even if no sublevels are visible. Next you must first close level0 to be able open it again ( 2 clicks ).

    see: https://dropmefiles.com/ElaDk

    login credentials remain

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 6, 2021 at 10:27

    Hello,

    Both issues will be fixed in the next theme update. It will be released within 2 days.

    Regards

  • Viewing 10 results - 1 through 10 (of 10 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.