Forum Replies Created

Viewing 30 posts - 31,261 through 31,290 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 12:21

    Hello,

    It means the situation is independent of the theme, so we (theme support) can’t help you.
    I would recommend you to contact your hosting provider to get assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 12:06

    Hello,

    Theme Options > Mobile panel > delete default elements and add own from scratch https://prnt.sc/1rh6hyb

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 12:03

    Hello,

    1/ Theme Options > Header builder > Cart > Mini-Cart Promo Message > Text tab content
    2/ Theme Options > header builder > Mobile header > delete element https://gyazo.com/46fdcb1c6edf938e9d27b64dd5e882cb

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 12:01

    Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
    1/ What page do you want to import? Provide URL.
    2/ There is critical error on your Hop page. Provide temporary FTP access, so we can enable debug mode and troubleshoot the problem.
    If you do not know how to create FTP contact with your hosting provider, they will help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 10:41

    Hello @Donhetter,

    We’ve checked your site and all images are visible now.
    Probably it is cache of your browser. Check via an incognito window.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 10:35

    Hello,

    Appearance > Menus > Screen Options > enable Product categories

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 10:34

    Hello,

    1, 2/ Your site is under maintenance mode, so we can’t check it. Could you provide temporary wp-admin access?

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 09:17

    Hello,

    Provide URL, temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 09:12

    Hello,

    Check now – https://www.8theme.com/downloads/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 09:10

    Hello,

    1/ You’re welcome!
    2/ Yes, update the theme, and provide temporary wp-admin and FTP access.
    Translation files of the theme should be placed in /wp-content/languages/themes/ folder,
    plugins, like core plugin, in /wp-content/languages/plugins folder.
    After every update, you need to synchronize translation – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/ Sometimes new strings are added, and only after synchronization, you’ll be able to translate new strings or strings that were changed. Not always, but some strings can be missing after the sync and you need to find and translate them one more time, this is independent of us and relates to WP functionality. So Sync translation of the theme and plugins, then try to find and translate mentioned strings.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 08:36

    Hello,

    1/ Change this code http://prntscr.com/1rgq5si to

    .content-product .price > span,
    .fixed-content .price > span,
    .wishlist-items-wrapper .product-price > span{
        padding: 0 5px;
    }
    .content-product .price,
    .wishlist-items-wrapper .product-price {
        display: flex;
        flex-direction: row-reverse;
        justify-content: center;
    }
    .fixed-content .price,
    .wishlist-items-wrapper .product-price {
        display: flex;
        flex-direction: row-reverse;
        justify-content: flex-end;
    }

    2/What version of the theme do you use now? As I can see, prices are fine

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 08:12

    Here is custom CSS code:

    .etheme-custom-product-attributes ul {
        display: inline-block;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 08:09

    Hello,

    Try to disable this plugin – https://prnt.sc/1rgny18

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 08:07

    Hello,

    Thanks for using our theme.
    Try to add the next code in Theme Options > Theme custom CSS:

    .single-product .product-content form.cart {
        display: block;
    }

    > http://prntscr.com/1rgnrn8
    or

    .single-product .product-content form.cart {
        align-items: flex-start;
    }

    > http://prntscr.com/1rgntkg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 08:04

    Hello,

    What password can we use to login your Dashboard?
    Try to cleat on refresh here – http://prntscr.com/1rgnjqg

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:56

    Hello,

    I do not see any problem, change the font-size to the desired value – https://gyazo.com/aadd10ea347374705012e9ba793bc125

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:53

    Hello,

    On your site not our theme is activated now, and we cant login – https://prnt.sc/1rgmk81
    About the logo, it can be cache or Multiple headers. So check Shop or any other page, not Home, and clear cache of browser/server.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:48

    Answered there, please check.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:47

    Hello,

    There is no such option, unfortunately.
    Try to contact support of WooCommerce plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:46

    Hello,

    Check any page, like About us, but not Home, and you will see the new Header/menu. It is because your Home page uses a custom header. To be able to edit the Header of the Home page, go to Theme Options > Header builder > Multiple headers > edit header of the Front page

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:43

    Hello,

    Sorry for the delay in answering.
    We cannot find the real issue now, but maybe you will be able to ask your hosting if it has something that prevents normal work of AMP functionality ?
    If so then it will help us so much to know what is the issue

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:39

    Hello,

    1/ Connect to your server using FTP and remove all folders inside wp-content/fonts/ folder. After that go to Theme Options > choose necessary fonts and save settings.
    2/ Read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/ , go to Theme Options > WooCommerce > Product Images > set 377 for thumbnails and 435 for main images, then regenerate thumbnails using plugin mentioned in our docs. Clear cache of browser, and ask your hosting provider to clear server cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:30

    Hello,

    Theme Options > WooCommerce > Shop > Catalog Mode > Just catalog > Off

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:28

    Hello,

    Could you provide URL of product? We will check what can be done to help you.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:23

    Hello,

    Provide URL, temporary wp-admin and FTP access.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:21

    Hello,

    We’ve checked your site and static blocks are displayed fine now. Please confirm

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 07:17

    Hello,

    1/ Sorry for the delay in answering, but we can’t access your Dashboard now – https://prnt.sc/1rgjny4
    2/ Try to delete the Products element from page content, and add it one more time then.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 06:53

    Hello,

    We would recommend you to contact support of the WooCommerce plugin, because mentioned functionality come from the plugin.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 06:51

    Hello,

    You are using an additional plugin for “check mark”, we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our support.
    If you need help with the additional customization, submit customization request to WPKraken team

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    September 7, 2021 at 06:47

    Hello,

    Use the next custom CSS code:

    .cart-order-details .shop_table .order-total .amount {
        font-size: 16px;
    }

    Regards

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    Viewing 31,290 results - 31,261 through 31,290 (of 68,231 total)
Viewing 30 posts - 31,261 through 31,290 (of 68,231 total)
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