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Performance of Websites - by WebDev - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

WebDev

Participant

August 27, 2021 at 12:13

Website is loading very slow, what is problem?

#300204 Copied Theme version: 8.0.5 WooCommerce version: 5.6.0

17 Answers

Rose Tyler

Support staff

August 27, 2021 at 13:45

Hello,

I’ve checked your site and it is not slow, at first sight. However, I would recommend you to follow this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
https://tools.pingdom.com/#5ee1e7f1a8400000 – https://gyazo.com/b4bf5c7f1ed863c3b4944721193f86a5 – https://kinsta.com/blog/make-fewer-http-requests/ Page size 9.1 MB is very large, you need to optimize images, for example – https://gyazo.com/2313826ab6984ccbd113dcc5c6985ae9

Regards

#300222 Copied

WebDev

Participant

September 3, 2021 at 06:50

Hi,

Zoom magnifier not working on my product page ,
when we hover over the product image nothing happen

#301154 Copied

Rose Tyler

Support staff

September 3, 2021 at 07:35

Hello,

You are using an additional plugin that causes the problem. That plugin changes img tag to picture, once you disable that plugin or a particular option of it, all should be fine. Check your plugins, please.

Regards

#301158 Copied

WebDev

Participant

September 3, 2021 at 07:52

Below website and above having same plugin installed ,
but below website not having the issue

#301159 Copied

Rose Tyler

Support staff

September 3, 2021 at 08:53

On one site we can see the next errors in the browser console, but there are no errors on the second site – https://gyazo.com/ece0be73c8ea76c5dc83dcc5cb53b6ea
Please do the next on site with the problem:
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check then.

Regards

#301170 Copied

WebDev

Participant

September 3, 2021 at 10:45

NO,nothing work

#301194 Copied

Rose Tyler

Support staff

September 3, 2021 at 12:09

In this case, provide temporary wp-admin and FTP access to both sites, so we can check it more deeply.

Regards

#301205 Copied

WebDev

Participant

September 3, 2021 at 13:27

Please find credential,

Please contact administrator
for this information.

#301216 Copied

Rose Tyler

Support staff

September 3, 2021 at 13:55

What about FTP access?
Before providing them, check one more thing: Edit page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable http://i.prntscr.com/LaTcdLASTPqlWt-6ejim-w.png Then clear cache and check the zoom.

Regards

#301219 Copied

WebDev

Participant

September 6, 2021 at 06:28

Yes ,It is on and I cleared cache but nothing work.
Why you need ftp as I already provided wp admin cedential

#301383 Copied

Rose Tyler

Support staff

September 6, 2021 at 07:54

We need to enable wp debug mode and do some changes/tests in files to troubleshoot the problem.
I will be able to sent the problem to our developers, once get FTP access. Contact your hosting provider if you don’t know what FTP is.
Waiting for your reply.

Regards

#301391 Copied

WebDev

Participant

September 6, 2021 at 08:02

Can I trust completely ,there will be no breach in security?

Please contact administrator
for this information.

#301393 Copied

Rose Tyler

Support staff

September 6, 2021 at 16:04

Hello,

1/ Error from the browser console was fixed.
2/ https://prnt.sc/1re6ztx – contact your hosting provider and ask to increase this value.
3/Thanks for FTP access. What is path to the theme folder?
4/ As we can see, WPBakery and Elementor plugins are activated on your site. We would recommend you to disable one of them, because using 2 editors to edit same content will cause a mess. Every plugin loads own styles and scripts, it slows down site a bit.

Regards

#301454 Copied

WebDev

Participant

September 7, 2021 at 08:30

1. For theme folder : 1.Go to Clickandbuilds 2.click on CopperLuxuryEn 3.Go to wp-content

2 I deactivate the wpbakery page builder

But still it is not working

#301506 Copied

WebDev

Participant

September 7, 2021 at 10:29

I also upodated the max execution time

#301524 Copied

WebDev

Participant

September 8, 2021 at 13:35

Please let me know asap

#301636 Copied

Olga Barlow

Support staff

September 9, 2021 at 15:02

Hello,

Take my apologies for the delay in answering.
I have disabled zoom option and enabled it again, saved settings and zoom works fine https://gyazo.com/ab5d40995632252dd88514ccc61d3150

Regards

#301784 Copied
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