Hello,
As we can see, some custom changes were done in main theme. https://prnt.sc/1rhue33 – why?
Regards
Hello,
As we can see, some custom changes were done in main theme. https://prnt.sc/1rhue33 – why?
Regards
Hello,
Did you make changes in theme files?
Could you provide temporary wp-admin access?
Regards
Hello,
Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear cache of browser, and check then. Maybe one of the additional plugins is a reason for the problem.
If this is not the fault of plugins, provide temporary wp-admin and FTP access, we will check it more deeply.
Regards
Hello,
You’re welcome!
Regards
Hello,
Please clear cache and check one more time – https://gyazo.com/2a18990ce3dadb5c4c411cc64137b23c
Regards
Hello,
Please provide URL and temporary wp-admin access, so we can take a closer look.
Regards
Hello,
Check translation of XStore Core plugin.
You can install the Loco, edit translation and then disable and delete the plugin.
Provide temporary wp-admin access, to get further assistance.
Regards
Hello,
We are not sure why it doesn’t work for you. Such situation can be caused by a conflict with a 3rd party plugin or maybe something from the server side causes it. We can help you with the import manually, just provide URL and temporary wp-admin access.
Regards
Hello,
1/ The Shop page is the default catalog page for products. It can’t be imported. Go to Theme Options > WooCommerce and change settings depends on your needs.
2/ The problem is caused by your custom changes in files – https://prnt.sc/1rjtny4 of parent theme. If you want to make changes, do them via child theme – https://www.8theme.com/documentation/docs/child-theme/
Please note that we are not responsible for your custom changes.
Regards
Hello,
Update the theme and Core plugin to latest versions – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/
then provide temporary wp-admin and FTP access, so we can take a closer look.
Regards
Hello,
Go to WPML > String translation > scroll down and press on “Translate texts in admin screens” link. You’ll see a list of fields, choose the fields you’d like to translate. For example – theme_mods_xstore-child > http://prntscr.com/szhrk6 http://prntscr.com/101tyo7 After that go back to the String Translation section and translate necessary content – http://prntscr.com/szhs2y
Regards
Hello,
1/ Theme Options > Header builder > Cart > Show Linked Products (Off-Canvas) > Off
2/ Theme Options > Header builder > Cart > Mini-Cart Promo Message > http://prntscr.com/1rjq3dh
Regards
Hello,
Thanks for using our theme.
You can activate it now
Regards
Fixed. Check now.
Regards
Hello,
As we can see, your site is not slow, check – https://tools.pingdom.com/#5ef032f77f800000
Read these articles – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ https://kinsta.com/blog/critical-rendering-path/
Configurate settings of cache plugin to achieve even better results. Also, you can enable Lazy loading in settings of Products elements on your Home page.
Regards
Hello,
It requests additional customization in files, which is not included in our basic support.
Do the next via FTP:
add $with_buy_now = apply_filters('etheme_sticky_add_to_cart_buy_now_hide_mobile', $with_buy_now); into wp-content/plugins/et-core-plugin/app/models/customizer/functions.php – http://prntscr.com/1rhpcjf
and this add_filter('etheme_sticky_add_to_cart_buy_now_hide_mobile', '__return_false'); into xstore-child/functions.php
Regards
Add the next code in Theme Options > Theme custom CSS:
.rtl form.wpcf7-form label,
.rtl .vc_custom_heading {
text-align: right !important;
}
.rtl div.mobile-menu-content .et_b_header-menu .menu li a .et-icon {
margin-right: 0;
}
Regards
There is no such option, but your can submit a request here – https://www.8theme.com/taskboard/
Regards
You’re welcome!
Regards
Hello,
Provide screenshots for a better understanding, please. Use Gayzo or Lightshot screenshot tools to make and share screenshots.
Regards
Hello,
Provide FTP access, we will check the problem more deeply.
Regards
1/ You need to update the theme – http://prntscr.com/1rhh0tp https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
2/ Do you use Variation gallery (separate gallery for product variations)? I’ve disabled this option in Theme Options > WooCommerce > Single product page > Variation gallery, and activated the lazy loading.
Please check the Home page now.
Regards
Hello,
Try a free one first.
I’ve activated Lazy loading in settings of Products elements on your Home page. Enable Mobile Content Optimization via Theme Options.
Speed results are better now. Google Pagespeed (and now GTmetrix) always scores with 10-50 points mobile performance for 99% of websites built with WordPress. We suggest you test the site on real devices (clear cache first).
About https://prnt.sc/1rhfy6n – https://wpengine.com/resources/how-to-enable-gzip-compression-for-wordpress/ https://kinsta.com/blog/make-fewer-http-requests/
Regards
Hello,
Check translation of XStore theme – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Sync it – https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/
Regards
Sorry, but your question is a bit unclear for me. Provide some screenshots for a better understanding. Describe the desired result in more detail.
Use Gayzo or Lightshot screenshot tools to make and share screenshots.
Regards
Hello,
Create static block with the desired content, then add it using shortcode into Category description. Select “Shop Page Banner Position” in Theme Options > WooCommerce > Shop > Shop page layout
Regards
Hello,
Add the next code in Theme Options > Theme custom CSS > Global custom CSS:
.content-product .price, .content-product .products-page-brands, .content-product .products-page-brands a, .content-product .products-page-cats, .content-product .products-page-cats a {
color: #702082;
font-weight: 600;
}
.cart ins .amount, .price ins .amount, .product-price ins .amount {
color: red !important;
}
Regards
Hello,
1/ There is no such option
2/ Theme Options > Blog > Blog layout > Show Sidebar Only On Blog Page > On
Regards
Hello,
1/ Renaming of the parent theme folder causes issues with auto-update. You can re-name the theme back and then update, or update the theme manually – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
2/ Follow this article to update plugins – https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Regards