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Viewing 30 posts - 391 through 420 (of 11,542 total)
  • Avatar: Robert Hall
    Robert Hall
    Participant
    February 23, 2021 at 08:21

    Hi

    Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    We’d love to help you optimize your site but that is outside the scope of our support. I can give you just the main tips but every site is individual.
    General site speed depends on many factors. Below you’ll find the main of them

    1) Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugin that you don’t use. The more plugins you use, the slower it will be.

    2) Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. We recommend using W3 Total Cache. Read the beginners guide to setting up W3 Total Cache plugin https://premium.wpmudev.org/blog/w3-total-cache-settings/
    Also, a very good plugin is WP Rocket, but it’s paid.

    3) Images. Use optimized images only otherwise you will have big images and slow loading time. Do not upload larger images than what is needed. When you use image editing tool like Photoshop don’t save images without using the option “Save For Web”.
    There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times:
    – tinypng.com
    – Compressor.io
    – Kraken.io
    – Ewww Image Optimizer
    – Smush Image Compression and Optimization plugin

    4) Server/Hosting.
    Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, the most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.

    In case you need professional help with site optimization you may contact wpkraken team, we don’t have optimization experts because that is outside the scope of our support.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 23, 2021 at 08:19

    Hi

    We have check your website URL , header is working fine in your website, it is probably looks that your mentioned section has a dark background which is missing or removing.

    Will you please send us your website Temporary wp admin access so along with your background color of that section . https://prnt.sc/1045h9c

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 23, 2021 at 08:10

    Hi

    We do not see your provided screenshot You can use LightShot program to provide us with screenshots.
    Here is link: https://app.prntscr.com/en/index.html

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 23, 2021 at 08:02

    Hi

    can you pelase send us highlighted screenshot along with temeroary wp-admin access so that we will check your issue and provide you customer support.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 23, 2021 at 07:50

    Hi

    Please add the following mentioned CSS by going to Dashboard > XStore > Theme Option > Additional CSS

    .widget_wc_aelia_currencyswitcher_widget select#aelia_cs_currencies {
        color: #000;
    }
    Avatar: Robert Hall
    Robert Hall
    Participant
    February 22, 2021 at 20:01

    Hi

    Please check your website account page it is working absolutely fine. https://prnt.sc/1042pw5 If you still have any issue let us know

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 22, 2021 at 19:33

    HI

    We do not see your provided image kindly send us your highlighted screenshot again.
    You can use LightShot program to provide us with screenshots.
    https://prnt.sc/

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 22, 2021 at 19:20

    Hi

    Dear this is not a theme issue it is just because of your system screen size. We have checked your website on 15.4 inch screen and it is working fine https://prnt.sc/1041gsc , please reduce your browser zoom size to 80% or less it will be accurate or check with reduce the Elementor sidebar dashboard https://prnt.sc/1041io2

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 22, 2021 at 19:07

    Hi

    Will you please send us your website URL along with temporary wp- admin access and highlighted screenshots where you are facing the issue.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 16, 2021 at 13:15

    Hi

    First on all please update your theme package. Follow the documentation .
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Then using Theme Widget 8Theme – Product Filter By Price. https://prnt.sc/zq5wd0

    If you still facing any issue let us know.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 16, 2021 at 12:52
    Avatar: Robert Hall
    Robert Hall
    Participant
    February 16, 2021 at 07:12

    Hi

    Can you please send us your website temporary wp admnin access.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 16, 2021 at 06:57

    Hi

    1) You can change your footer static block by going to Dashboard > Theme Options > Widgets > Footer Column 1 https://prnt.sc/zovcsa and change it according to your requirements.

    2) You can change the Quick View Button color by going to Dsahboard > Theme Options > Theme Custom CSS https://prnt.sc/zowywb

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 15, 2021 at 20:56

    Hi

    Kindly reduce the Number of product in row by going to Dashboard > Theme Options > WooCommerce > Product Catalog https://prnt.sc/zn1hwg or reduce the text size it will display your product in a row according to theme design layout. https://prnt.sc/zn1hwg

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 15, 2021 at 19:59

    Hi

    We have edit your website home page and add a new slider in slides element it is working fine in your website kindly check the following screenshot . https://prnt.sc/zmved9

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 15, 2021 at 19:02

    Hi

    It is probably looks that a title length issue, Can you please send us your website URL along with temporary wp-admin access so that we will check your issue.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 15, 2021 at 18:58

    Hi

    Please fix these JS issues caused by paypal module https://prnt.sc/zmp348 then check your website if you still facing any issue let us know.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 15, 2021 at 18:38

    Hi

    We do not understand your question because of language barrier, it will be more helpful for us if you can send your message in English and elaborate it in details for our better understanding. Can your please share your website URL and temporary wp admin access so that we have closer look on your mentioned issue and provide you support in best possible way.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 15, 2021 at 18:33

    Hi

    Your mentioned URL pages is working fine and placed in All Pages as well. Please see this screenshot. https://prnt.sc/zmmf08 | https://prnt.sc/zmmkww

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 20:08

    Hi

    Unfortunately, such individual customization is not included in our support. You may contact customization team https://wpkraken.io/?ref=8theme if you need help with this.

    If you have any other issue let us know we are always here to provide you customer support.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 18:45

    Hi

    If you want to completely change the demo version of the site, it is recommended to run import on fresh WordPress installation https://wordpress.org/plugins/wordpress-database-reset/ If you want to import sections from different demos, use XStore studio. Just edit page using Elementor > click here – https://prnt.sc/udpfle and import the desired block.

    Please read our documentation – https://www.8theme.com/documentation/xstore/theme-installation/demo-content/
    Let us know if you need any further assistance.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 18:32

    Hi

    You can select your desire header template by going to Dashboard > Xstore > Theme Options > Header > Header Builder > Header Template https://prnt.sc/zhzsst

    Have you watched our video tutorial how to create header using header builder? https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

    Let us know if you still facing the issue.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 18:17

    Hi

    Yes please share your website temporary wp admin access and highlighted screenshot where you are facing the issue so that we will check your issue in more details.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 18:14

    You are always Welcome

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 18:14

    Hi

    We are glad to know that your website is working fine. it might be cache or browser issue !

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 18:12

    Hi

    All your translations into the database and disables the language files. This means that any changes you make using Translation plugin -> String Translation are saved in the database, and are not going to be overwritten by updates to your theme or plugins.

    Note: Any changes you make within translation plugin will not get overwritten by plugin or theme updates since they are stored in the database rather than in your .mo and .po files. Your Theme and plugins localization settings are also set to use String Translation rather than .mo and .po files.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 18:06

    Hi

    We do not understand your question it will be more helpful for us if you can send your message in English and elaborate it in details for our better understanding and send us highlighted screenshot where you are facing the issue along with specific URL so that we have closer look on your mentioned issue and provide you support in best possible way.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 18:05

    HI

    Will you please send us our demo URL or where you see this Transparent text in our theme.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 10:30

    Hi

    First on all please update your theme package. Follow the documentation .
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    You can edit your website homepage by going to Dashboard > Pages > and click on edit link to edit any page.

    As for footer logo issue is concerned kindly send us your website URL so that we will guide you better.

    Avatar: Robert Hall
    Robert Hall
    Participant
    February 14, 2021 at 10:20

    Hi

    We are using mailchimp plugin with this theme package to manage Newsletter. Follow the MailChimp plugin documentation to set up the plugin and find information about main settings https://www.mc4wp.com/kb/

    Read theme documentation to get the custom styles for the mailchimp form https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

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Viewing 30 posts - 391 through 420 (of 11,542 total)
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