Xstore is having problem with elementor - by Frank30026

This topic has 14 replies, 4 voices, and was last updated 3 years, 1 month ago ago by Robert Hall

  • Avatar: Frank30026
    Frank30026
    Participant
    February 14, 2021 at 02:59

    your xstore theme plugin is conflicting with elementor, the widgets just gives endless loading when attempting to edit a page, in other to get my elementor to work i have to deactivate the xstore core. its very frustrating because when i deactivate the lementor pro to activate the Xstore core everything ive done previously just disappear.

    13 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 14, 2021 at 09:58

    Hi

    What exactly is allowed by Elementor Pro but can’t be done when our theme is activated?
    Provide some screenshots for a better understanding of your request.

    Avatar: Frank30026
    Frank30026
    Participant
    February 14, 2021 at 13:20

    Hi
    These are the screenshots.
    This is what happens, i can’t get elementor to work when i activate the XStore code.

    Screenshot of loading of widgets

    Screenshot of loading of widgets

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Support staff
    February 14, 2021 at 15:04

    Hello!

    I am sorry but provided screenshots are not loading. Can you please reattach them so I can check and debug the issue?

    Thank you!

    Avatar: Frank30026
    Frank30026
    Participant
    February 15, 2021 at 11:24

    this is what is happining

    thiss is how the page looks

    i have sent the images hopefully you can see them now?

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 15, 2021 at 16:05

    Hello,

    Provide us with WP Dashboard, FTP access to your site and also server error logs. We’ll check the issue in more detail.

    Regards

    Avatar: Frank30026
    Frank30026
    Participant
    February 15, 2021 at 18:11

    these are the details so please check for me i need my website done as soon as possible.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 15, 2021 at 20:02

    Hello,

    What about FTP access and server error logs?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 15, 2021 at 20:07

    Hello,

    As I can see from the WooCommerce logs you reached the PHP memory limit https://gyazo.com/226901e3e83742b424638cdecaf1440d
    So, try to increase the memory limit.

    Regards

    Avatar: Frank30026
    Frank30026
    Participant
    February 15, 2021 at 21:25

    how do i increase it?

    Avatar: Muhammad Zaki
    Muhammad Zaki
    Support staff
    February 15, 2021 at 21:44

    Hello!

    You can increase it yourself, please follow the instructions given in the doc:
    https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

    you can also contact your host to increase it or share the FTP so I can increase it.

    Thank you!

    Avatar: Frank30026
    Frank30026
    Participant
    February 15, 2021 at 23:47

    the problem is solved but the website has become too slow.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 16, 2021 at 12:46

    Hello,

    Follow the tips described here https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

    Regards

    Avatar: Robert Hall
    Robert Hall
    Support staff
    February 16, 2021 at 12:52

    Hi

    We have only these tips on speed optimization https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

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