Forum Replies Created

Viewing 30 posts - 27,451 through 27,480 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2017 at 16:20

    Hello,

    We’ll fix it in next theme update. Add the following custom to fix it on your site

    @media only screen and (max-width: 767px) {
      .header-wrapper.header-center2 .top-bar .header-logo {
        float: left;
      }
      .header-wrapper.header-center2 .top-bar .languages-area {
        display: none;
      }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2017 at 14:56

    Hello,

    1)We’ll improve search in next update

    2) Fixed
    3) These files were changed to fix search form http://prntscr.com/e9i85g
    4) By default there is no search by SKU. If you want to search by SKU you need to look for the additional plugin.
    5) Either use all the images with the same dimensions or enable hard crop option in WooCommerce settings http://prntscr.com/e9i66w More information about image settings you can find here https://docs.woocommerce.com/document/fixing-blurry-product-images/
    6) Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2017 at 13:55

    Hello,

    We’ll fix it in next theme update. If you want to fix it on your site open framework/shortcodes/team-member.php file, find this line http://prnt.sc/e9w8jp and replace by the following $html .= '<li><a href="skype:'.$a['skype'].'?chat"><i class="fa fa-skype"></i></a></li>';
    Result should be http://prnt.sc/e9w8el

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2017 at 13:53

    Hello,

    You may try this plugin https://wordpress.org/plugins/google-webfont-optimizer/ to optimize google fonts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 17, 2017 at 13:35

    Hello,

    1. If everything is ok on dev site you can move the child theme files to your live server. If you made any changes in child theme style.css then do the backup of this file, compare dev and main files https://text-compare.com/ and add your changes to dev file.

    2. Once you move the dev child theme files to change the carousel, contact us again and we’ll check what it the reason of your issue.

    3. What options do you suggest?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2017 at 18:51

    Hello,

    Go to Appearance > Install plugins. Also, you can find plugins here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2017 at 18:38

    Hello,

    Unfortunately, there is no such feature by default. But I sent your suggestion to our dev team and maybe we’ll be able to implement it in one of the next theme updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2017 at 18:36

    Hello,

    Unfortunately, there is no such option in our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2017 at 18:34

    Hello,

    1. Add the following code in child theme style.css
    .back-top {bottom: 65px;}

    2. We are using default WooCommerce search and it does not have search by SKU option. If I use product title I don’t see issues http://prntscr.com/e9k2bj Are you sure that any product has “lenjerie sexy” in title or description? If you need advanced search by SKU, tags etc you need to look for additional plugin.

    3.By default Composer has 15px of the padding for the columns on mobile and 35px of margin for the single image. Use custom padding to change it http://prntscr.com/e9k8j0 and custom margin http://prntscr.com/e9ka4s

    4.You can change the columns width for mobile devices http://prntscr.com/e9k99k

    5. I’ll pass your issue to the second level of our support. Please, provide FTP access.

    6. Done

    7. Done

    8. Header settings http://prntscr.com/e9kl1c
    Row settings http://prntscr.com/e9kn7c

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 16, 2017 at 17:46

    Hello,

    1) We’ll try to fix it in our next update
    2) Add the following code in Theme Options > Styling > Custom CSS

    .mobile-menu-wrapper .menu > li .sub-menu .menu-show-all a {
        color: #d64444 !important;
    }

    3) Add the following custom in custom CSS

    .blockUI.blockOverlay {
    	background-color:transparent !important;
    }
    

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 15, 2017 at 18:11

    Hello,

    I’m sorry but I can’t understand did you sort our or not?
    To change tabs position you should go to Theme options > E-Commerce > Single Products > Location of product tabs > Under Content. If you also want to choose different tabs type you can change accordion to defaul. Let me know if you still have any issues with it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 15, 2017 at 18:04

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 15, 2017 at 18:04

    You are welcome! I’m glad that we sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 15, 2017 at 18:02

    Hello,

    Could you, please, provide me temporary FTP and admin panel access to your site for the future investigation?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 15, 2017 at 17:59

    Hello,

    Sorry for the delay in answering. I’m glad to hear that you solved the problem. May I ask you what caused this issue to inform users if anybody has the similar problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 16:05

    Hello,

    We checked the problem and can’t find solution to fix it. We have contacted with WPML team and waiting for the reply, maybe they will help us to make our Quick View option compatible with WPML. I’ll inform you once we solve the problem.

    Sorry, for inconvenience.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 15:34

    Hello,

    Try to deactivate all the third-party plugins that did not come bundled with our theme and check if it fixes the problem. If not keep plugins deactivated and provide FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 15:20

    Hello,

    Please, provide temporary admin panel and FTP access to your site. We’ll check what could be the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 15:09

    Hello,

    – Go to Appearance > Themes > Install and activate official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with default WooCommerce theme too.

    – If you see the same issue even with default WooCommerce you need to contact with WC support on WooCommerce support forum. Reply back in case problem persists with our theme only. Then provide temporary admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 15:07

    Hello,

    You should not use png instead of jpg. It’s different formats of image and you can google about difference between them and when you should use one and when another. We meant that problem appears with jpg images only. Could you, please, try default VC element image and check if this issue appears with default element or with our element only. If problem persists even with default Image element then enable default WP theme – Twenty Seventeen for example and check again: problem persists even with default theme or with our theme only.

    In case issue appears with our theme only and with our element only then provide admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 11:47

    Hello,

    1) Check the images from the list of scaled images and try to replace them by smaller to avoid scaling, for example https://sexshopgoogle-lhblsg2gqf.netdna-ssl.com/wp-content/uploads/2016/12/mercadopago-footer.jpg could be 463x33px. Unfortunately, there is no way to avoid scaling for some images such as widget product images http://prntscr.com/e82sz5 because it displays thumbnails and if you change the size of thumbnails they will be very small at single product page.

    2) It’s related to server side. Contact your server admin to get necessary results.
    3) Some elements of VC requires script blocks. We can’t remove them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 10:01

    Hello,

    You may use any plugin you want. Ofter, not always, plugin or theme should be additionally customized to work together. I’m glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 09:59

    Hello,

    Yes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 09:56

    Hello,

    Our theme is compatible with Polylang plugin. Here is official site where you can find all the necessary plugins https://polylang.pro/products/

    You may ask plugin developers if it’s fully compatible with WooCommerce.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 09:53

    Hello,

    You are welcome. Very likely you have downloaded that folder before Gym version was released. We’ll update XML files folder on Downloads page after every theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 09:51

    Hello,

    Please, provide me your code in private content area. Also, provide temporary admin panel access, we’ll check what could be the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 14, 2017 at 09:49

    Hello,

    1) Sorry for this inconvenience. Add the following custom

    .blog .page-heading.bc-type-left2 .title, .archive .page-heading.bc-type-left2 .title {
        display: none;
    }

    2) Do you use Loco Translate plugin to translate theme? Then go to Loco Translate > Themes > Xstore > press Sync button, save, search and translate quantity words http://prntscr.com/e8ivpq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 18:22

    Hello,

    Ultimate Addons has control of the element on page and only if page has the element then scripts of UA work. Static Block is theme feature and UA does not check the static block. Our theme does not include this plugin that’s why it does not have option to enable UA scripts by default for all the pages.To make Advanced button work you need to call appropriate script for all the pages by additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 18:15

    Hello,

    Your site looks very nice, My congratulations, good job!
    Problem with add to cart related to your custom script in Newsletter area.
    http://prntscr.com/e893dt

    Remove the script and everything works fine.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:52
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Viewing 30 posts - 27,451 through 27,480 (of 30,337 total)
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