Quick view problems - by Murasaki1020 - on WordPress WooCommerce support

This topic has 10 replies, 2 voices, and was last updated 7 years, 1 month ago ago by Olga Barlow

  • Avatar: Murasaki1020
    Murasaki1020
    Participant
    February 14, 2017 at 06:50

    When I used “Quick View” on English version, it display fine.
    But when I changed to Chinese Traditional & Chinese Simplified, it show “No Post were found”

    Please help to fix it.

    9 Answers
    Avatar: Murasaki1020
    Murasaki1020
    Participant
    February 14, 2017 at 07:12

    I just found when I login to wordpress, then view the page, it looks normal. But when I logout, it show “no posts were found”
    Please see http://prntscr.com/e8hk08
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    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 14, 2017 at 16:05

    Hello,

    We checked the problem and can’t find solution to fix it. We have contacted with WPML team and waiting for the reply, maybe they will help us to make our Quick View option compatible with WPML. I’ll inform you once we solve the problem.

    Sorry, for inconvenience.

    Regards

    Avatar: Murasaki1020
    Murasaki1020
    Participant
    February 20, 2017 at 17:38

    Hi,

    Any update for the problems?
    Did you get any reply from WPML?

    As the problem disappear after login, it likely is a authority problems.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 21, 2017 at 08:32

    Hello,

    Do you use any cache plugin?
    We got the following answer from WPML support

    Could you please ask your client to make sure that he’s using the updated versions of WPML plugins. Also, he might need to change his Language URL format to Different languages in directories in WPML -> Languages.

    If you have some steps to reproduce the issue, please tell.

    Just for your info, the client has opened a ticket in our system and one of our supporters is following with him.

    Could you, please, continue your conversation with WPML support team to solve the issue?

    Regards

    Avatar: Murasaki1020
    Murasaki1020
    Participant
    February 21, 2017 at 08:40

    Hi Olga,

    I didn’t use cache plugin for time being & I used the updated versions of WPML.

    Yes, I submitted a ticket to WPML & they told me you are working with them to solve the issue. So, I’m waiting for updates from all your side.

    Avatar: Murasaki1020
    Murasaki1020
    Participant
    February 21, 2017 at 09:20

    Hi Olga,

    I just tested to change Language URL format to Different languages in directories. But still have the same issue.
    Please note & please inform WPML.

    Thank you.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 21, 2017 at 17:36

    Hello,

    I got the reply that there is some issue with non-logged users and WPML developers work on it.

    Regards

    Avatar: Murasaki1020
    Murasaki1020
    Participant
    February 23, 2017 at 05:40

    Hi Olga,

    I got reply from WPML as below:

    Can you please check https://wpml.org/errata/unable-to-get-site-language-on-the-front-end-ajax-calls-when-user-is-not-logged-in/ ?

    I followed the post to change the php file, it works.
    Please note.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 23, 2017 at 18:51

    Hello,

    I’m glad to hear that problem is solved.
    Feel free to ask if you have any other questions.

    Regards

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