Forum Replies Created

Viewing 30 posts - 27,481 through 27,510 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:47

    Hello,

    Read this post, please, https://www.8theme.com/topic/product-thumbnails-wont-work/#post-147588
    Very likely you have added featured image in product gallery. Don’t add featured image in product gallery it will be added automatically, if you do this it breaks the order of the slides.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:42

    Hello,

    Unfortunately, at present, there is no advanced option to adjust colors for the testimonials widget. If you provide me the link to your page and tell me what colors you prefer for what element of this widget I’ll send you the code to change it. We took into account your suggestion and will try to make this widget more advanced.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:39

    Hello,

    Yes, every page has default padding before and after content. If you don’t need it you can remove that padding by custom CSS (Theme Options > Styling > Custom CSS)

    .content-page, .page-content {
        padding-bottom: 0em;
    }

    It will remove the bottom space for all the pages, products, posts etc on your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:35

    Hello,

    Very strange because we don’t have such issue during import on our test installs. Anyway, you can import this page manually using xml file. All the XML files you can find here https://www.8theme.com/download-plugins/
    Download archive, extract, find about-gym folder and find dummy.xml there. Go to Tools > Import > WordPress > upload xml file and press import. Go to Pages and there you’ll find About Us Gym page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:25

    Hello,

    Problem caused by custom code in Custom CSS

    .tabs .tab-content {
      display: none;
      float: right;
      font-size: 0 !important;
      margin-top: 20px !important;
      padding: 2.14em 0;
      width: 100%;
    }

    http://prntscr.com/e88ncg
    Remove it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:14

    Hello,

    Yes, you are right. Also, if you want to have different breadcrumbs bg for different pages upload featured image for the page and it will be displayed in breadcrumbs section.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:12

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:11

    Hello,

    Unfortunately, WooCommerce does not have option to change that text for separate attributes. If you don’t plan other attributes you can try translation files to change the text http://prntscr.com/e88g2t

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:04

    Hello,

    To remove Compare go to Plugins > and disable Compare plugin. To remove all the other info add the following code in child theme style.css

    .product-information .products-page-cats, 
    .product-info-wrapper .products-page-cats, 
    .product-summary-center .products-page-cats,
    .product-information .product_meta, 
    .product-info-wrapper .product_meta {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 17:00

    Hello,

    Choose the different type of header in Theme Options > General > Header Type > Variant standard.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 16:30

    Hello,

    Thank you for your suggestion. We’ll try to improve breadcrumbs in one of the next updates but it will be related only to post/pages breadcrumbs. It won’t change the products/product categories because e-commerce breadcrumbs are related to WooCommerce plugin functions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 09:15

    Hello,

    You are welcome! Feel free to ask if you need any help.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 09:13

    Hello, @loverbot,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 09:12

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 09:11

    Hello,

    “Fatal error: Call to undefined function vc_build_link() ” appears because you did not install Visual Composer but home page code has VC element banner. Please, install and activate Visual Composer plugin. If you did not install it in auto mode then use manual installation, plugin archives you can find here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 09:05

    Hello,

    Very likely this plugin conflicts with FB login. We did not test our theme with this plugin and don’t guarantee compatibility. Contact with plugin author, maybe they will help you to make plugin compatible with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 13, 2017 at 08:58

    Hello,

    We’ll fix this issue with text parameter for all the social options in next update. By default email subject displays post title parameter, we’ll add the option to show post parameter only if text parameter is not used. If you want to change body text (Check this out) you can do this using translation files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 14:30

    Hello,

    Make sure that reviews are enabled in product settings http://prntscr.com/e7ccf7
    If this option is enabled but you don’t have reviews tab, please, provide temporary admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 13:27

    Hello,

    Sorry for the delay in answering.
    Almost in all cases, there are few main reasons of the slow site:
    – number and size of images
    – number of enabled plugins
    – server parameters (server response time etc)

    So:
    – reduce the server response time. According to the results of testing your server response time was 1.8 seconds
    – disable all the plugins that you don’t use
    – optimize all the images you have.
    – setting up cache plugin
    – use Query Strings Remover plugin to remove query strings from static resources
    – Use a Content Delivery Network (CDN)
    – Use cookie-free domains https://www.keycdn.com/support/how-to-use-cookie-free-domains/

    Hope it helps you to speed up the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 12:52

    Hello,

    I have added the following code in child theme style.css

    .product-content .single_add_to_cart_button{
        background-color: #ca3110;
        border-color: #ca3110;
    }
    .product-content .single_add_to_cart_button:hover{
        background-color: #9e2c13 !important;
        border-color: #9e2c13 !important;
    }

    You can change the color if you want another.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 12:39

    Hello,

    You are using old version of our theme 3.4. Please, update theme to version 3.8, this issue was fixed.
    Don’t forget to backup all the files and DB before theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 12:34

    Hello,

    I don’t see described issue on your site. Could you provide me the link to the page with problem?
    Suppose that you used Default hover effect http://prntscr.com/e7bu94 only this type of hover does not have link to product page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 12:23

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 12:20

    Hello,

    1) Please, read this topic https://www.8theme.com/topic/product-thumbnails-wont-work/#post-147588
    You don’t need to add Featured image in product gallery http://prntscr.com/e7bnsu

    2) Image issue caused by 2 zoom plugins that you enabled simultaneously http://prntscr.com/e7bpv5 Our theme has zoom lightbox by default, you don’t need additional plugins. But if you want to use third-party plugins don’t use 2 simultaneously because they conflict.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 12:08

    Hello,

    1) If you want to show up-sells below the price you may try WooCommerce hooks to implement this https://businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/
    Read the post and watch video tutorial to understand how it works. Use child theme for any changes.
    If you need any additional help with customization you may contact customization team https://wpkraken.io/?ref=8theme because additional customization is out of the scope of our support.

    2) I did not find any cross-sell product http://prntscr.com/e7bk15 And once I have added at least one product I can see it on cart page http://prntscr.com/e7bkel because cross-sells display on cart page https://docs.woocommerce.com/document/related-products-up-sells-and-cross-sells/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 11:55

    Hello,

    1) If you want sticky header then disable fixed header in Theme Options > General > Header settings and add the following code in Theme Options > Styling > Custom CSS > Global CSS

    .et-header-overlap .header-wrapper {
        background-color: rgba(220, 89, 88, 0.5);
        position: fixed;
        -webkit-transform: translateY(0);
        -ms-transform: translateY(0);
        transform: translateY(0);
        opacity: 1;
        visibility: visible;
        z-index: 202;
    }

    You can’t have transparent header because sticky header will be also transparent.
    If you need more help with additional customization contact customization team https://wpkraken.io/?ref=8theme because this is out of the scope of our support.

    2) If you want to replace shopping cart widget in the header you should make changes in xstore/headers/xstore.php. Copy this file in child theme and do the necessary changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 11:30

    Hello,

    Large image layout means that product image will be 100% of container width. In our theme container width is 1170px. If you want to make if full width you need additional customization and move image before container block.

    Contact customization team if you need help with additional customization https://wpkraken.io/?ref=8theme

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 11:14

    Hello,

    We have some general Typography settings but, unfortunately, there are no options for every heading and paragraph that used in different places.
    If you want to change the H1 – H6 sizes, colors etc you can use custom CSS and child theme style.css to place changes, for example http://prntscr.com/e7b4si
    Also, you may change the font-size, font-color, font-family in Custom Heading element if you use it in content http://prntscr.com/e7b63e

    Use the custom styles to change the footer typography, for example

    .footer h6 {
        font-size: 1.1em;
        line-height: 1.5;
        color: #000 !important;
    }

    If you tell me in details what changes you need then I could send you the necessary code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 11, 2017 at 10:57

    Hello,

    1) Go to Static Blocks > edit Prefooter static block using Visual Composer https://www.8theme.com/documentation/xstore/support/static-blocks/
    If you want to remove the content from Prefooter go to Appearance > Widgets > Prefooter > delete Static Block widget.

    2) Geolocation is related to your server settings and it’s WooCommerce plugin option. It’s not related to our theme. Contact your hosting provider to solve the issue.

    3) Everything depends on your product. If every tree will have different sizes then you need to create Size attribute https://docs.woocommerce.com/document/managing-product-taxonomies/#section-3 and change product type to Variable https://docs.woocommerce.com/document/variable-product/
    But if you just want to add the height and show it on product page you may use Shipping tab http://prntscr.com/e7b2pw and then these dimensions appear at Additional Information tab http://prntscr.com/e7b3bv
    Or just use Short Description.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    February 10, 2017 at 19:34

    Hello,

    1) Links that you provided do not work anymore and I can’t check them.
    2) Go to Appearance > Themes > Install and activate official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with default WooCommerce theme too.
    3) If you see the same issue even with default WooCommerce you need to contact with WC support on WooCommerce support forum. Reply back in case problem persists with our theme only. Then provide temporary admin panel and FTP access.

    Regards

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    Viewing 27,510 results - 27,481 through 27,510 (of 30,337 total)
Viewing 30 posts - 27,481 through 27,510 (of 30,337 total)
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