Try to disable Spider Faq plugin and check the site again.
Regards
Olga Barlow
Participant
April 27, 2017 at 17:16
You are welcome!
Olga Barlow
Participant
April 27, 2017 at 17:16
Try to activate theme again. I have cleaned the domains list.
Regards
Olga Barlow
Participant
April 27, 2017 at 17:14
Hello,
1) No. This inconvenience was caused by activation option improvement in this version only.
2) If theme is not activated then you won’t be able to use theme and it will show the default styles.
3), 4) We are working on re-design and improvement of our official site and all these options will be available for the new site. Unfortunately, theme activation was released before the official site update.
Regards
Olga Barlow
Participant
April 27, 2017 at 17:09
Hello,
Go to Theme Options > E-Commerce > Promo Popup.
Regards
Olga Barlow
Participant
April 27, 2017 at 17:08
Hello,
Seems you have re-installed WP few times and it caused this issue. Check now, please.
Regards
Olga Barlow
Participant
April 27, 2017 at 17:06
Helloo,
I have checked your site and don’t see problem with the drop-down menu. Could you provide me screenshot and highlight area where this issue persists?
Regards
Olga Barlow
Participant
April 27, 2017 at 16:06
Hello,
Ok, I’m glad that problem was solved.
Regards
Olga Barlow
Participant
April 27, 2017 at 16:02
You are welcome!
Regards
Olga Barlow
Participant
April 27, 2017 at 16:01
Hello,
If I enable official WooCommerce theme Storefront I see the same situation http://prntscr.com/f1hsl8
It’s not our theme issue.
Regards
Olga Barlow
Participant
April 27, 2017 at 15:46
Hello,
Notices caused by Massive Addons plugin. We have sent them report about this and here you can check the answer http://prntscr.com/f1hlrr
Disable this plugin and wait for the plugin update if you don’t want to have these notices.
Regards
Olga Barlow
Participant
April 27, 2017 at 15:40
Hello,
Try again.
Regards
Olga Barlow
Participant
April 27, 2017 at 15:38
Hello,
I’m glad that you sorted out.
Regards
Olga Barlow
Participant
April 27, 2017 at 15:20
Hello,
We’ll fix the issue with the double search for this type of header in next update. I have hidden it for you.
But I don’t see any Sample Options. XStore options are settings placed under Theme Options section.
Regards
Olga Barlow
Participant
April 27, 2017 at 15:02
Hello,
As I told you in previous message problem caused by the third-party plugin. You are using Ultimate Addons plugin + the old version of this plugin. It uses the old select2 type. Please, follow my instructions and update the plugin to the version that is compatible with WC (version 3.16.10 as I know).
This is not our theme problem. This is plugin issue and this plugin is not included in our theme, by the way.
Regards
Olga Barlow
Participant
April 27, 2017 at 14:59
Hello,
Go to Theme Options > E-Commerce > Single Product page > choose last type of the layout http://prntscr.com/f1gzks
Regards
Olga Barlow
Participant
April 27, 2017 at 14:56
Hello,
Check your brands now. By the way, we have added new VC element Brands List and you can show brands list with filter option.
Regards
Olga Barlow
Participant
April 27, 2017 at 14:29
Hello,
To fix the fixed header drop-down add the following code
Besides, I have enabled default WooCommerce theme and faced the same problem. I can see cart widget drop-down on the home page, for example, http://prntscr.com/f1fsgj (our theme http://prntscr.com/f1fwsz ) but it does not appear on the product page. I can’t even delete products from the cart on the cart page. Something is wrong with your installation. We are able to help in case problem appears with our theme only. But if this option does not work even with default WooCommerce theme I would recommend you ask about this on WooCommerce support forum.
Regards
Olga Barlow
Participant
April 27, 2017 at 13:27
Hello,
I have uploaded translation. Check, please.
Regards
Olga Barlow
Participant
April 27, 2017 at 13:01
Hello,
1) We are able to help you with theme settings and features. If you are talking about default WP or WC options you need to be sure that it works with official WP or WC theme. That’s why if shipping problem appears even with Storefront it means that something is wrong with WooCommerce settings and you should check them, for example this one http://prntscr.com/f1fd95 make sure that this option is not enabled.
Also, check the WC documentation once more https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/ make sure that you have enabled shipping methods. In case nothing helps you need to contact WC support on support forum because we are able to help you only in case problem is caused by our theme files.
2) You can’t just replace files from our theme by default WC files because we made changed in files and many options won’t work if you just replace the files by original WC files. If you are interested you may read the posts how to create woocommerce theme to understand how it works.
3) I think WooPress 3.0 will be released today, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
Regards
Olga Barlow
Participant
April 27, 2017 at 12:33
Hello, @pas01_445
Something wrong is with these filters http://prnt.sc/f1f2wz
This code does not work even if you use it with default theme. You may create child theme for the default WP theme and try. WooCommerce made a lot of changes in 3.0 update.
If you need help with additional customization contact customization team – WP Kraken.
I can help you with problems that are related to our theme only!
Regards
Olga Barlow
Participant
April 27, 2017 at 07:50
Hello,
We can’t login to your account on TF because it has verification precess if you trying to sign in from the different place. So, I suppose you should contact Envato to find out why your license is not valid!
Try to activate theme using the first code, I have increased the activation limit.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:58
Hello,
Unfortunately, there is no such option.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:57
Hello,
All the available permalinks settings you can find in Settings > Permalinks.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:55
Hello,
Oh, no. It depends on the level of the customer. If you help another users on this forum and get Best Answer label then you will have more stars.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:54
Hello,
1) Don’t share screenshots with your purchase code. Use private content area.
2) Because you are using child theme and this is child theme version. You can change it in child theme style.css
Regards
Olga Barlow
Participant
April 26, 2017 at 18:52
Hello,
We have improved the cart/search/wishlist option and now you can change its position. But you need to go to Theme Options > Header Settings (E-Commerce > Shop) and re-save position of these icons.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:51
Hello,
Very likely you are using some third-party plugin that is out of date and caused this issue. Try to disable all the third-party plugins that did not come bundled with our theme and update all the plugins that came and check your product.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:48
Hello,
Try force WP check for theme update http://prntscr.com/f15bbs I’m not sure why WP caches this info and it takes up to few days before to show this.
After the update, please, disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin. We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.
