Forum Replies Created

Viewing 30 posts - 26,491 through 26,520 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 17:09

    Hello,

    I can’t login to your account because login is incorrect. But I have checked our demo and don’t see problems http://prntscr.com/f4385f

    Try with another browser. Maybe you have some extension that locks that options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 17:03

    Hello,

    You see this notice because you have enabled the WP_debug http://prntscr.com/f435gk
    Once you disable debug this message will disappear.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 16:57

    Hello,

    Did you try to submit the support request via Redux options? http://prntscr.com/f4327y
    Because this is support of the Redux plugin and it’s not necessary for you. We use this plugin to build options but all the support for these options is provided by our team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 16:46

    Hello,

    WC developers made some changes in visibility of products. Seems it caused this issue. We’ll fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 14:17

    Hello, @Crogers

    I don’t see problem with variable products http://prntscr.com/f40ygm
    Could you explain me in details what exactly is wrong?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 14:15

    Hello, @delranwp,

    Seems your plugin fedex-woocommerce-shipping is not compatible with the new WC version. Contact plugin author.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 14:07

    Hello,

    Unfortunately, I can’t check the screenshot, link is broken. All the available layout types yu can find in Theme Options > E-Commerce > Single Product Page.

    If you just want to change the width of the image and description containers you may try the following code (Theme Options > Styling > Custom CSS)

    .single-product-default .product-images {
        width: 40%;
    }
    .single-product-default .product-information {
        width: 60%;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 13:47

    Hello,

    Sorry for the delay in answering.
    I have checked your site and can’t replicate the problem http://prntscr.com/f40liy
    Have you sorted out?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 12:34

    Hello, @Gabby

    We don’t have Revolution slider in the footer in that version. What version do you use? Could you provide me the link to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 12:31

    Hello,

    XStore 3.12 is compatible with WC 3.0.5.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 12:30

    Hello,

    So, was the problem solved or you still need my help?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 11:06

    Hello,

    Add the code in xstore/rtl.css

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 08:09

    I have activated theme for you. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 4, 2017 at 07:34

    Hello,

    Do you have any black/white list on your server? We can’t connect to you server
    Status: Connecting to 46.28.106.23:21…
    Error: Connection timed out after 20 seconds of inactivity
    Error: Could not connect to server

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 3, 2017 at 16:31

    Hello,

    Add the following code

    .woocommerce-checkout .form-row.form-row-last {
        float: left;
        padding-left: 0;
    }
    .woocommerce-checkout .form-row.form-row-first {
        float: right;
        padding-right: 0;
        padding-left: 10px;
        }

    We’ll also fix it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2017 at 13:36

    Hello,

    1) Add the following code in custom CSS (Theme Options > Styling)

    .product-view-default .footer-product {
        top: inherit;
        height: auto;
    }

    2) Install and activate Storefront theme and check if you have this error with default WC theme. In case problem persists even with default WC theme then contact with WPML support because we won’t be able to help you. In case, problem appears only if our theme is activated then provide me admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2017 at 13:25

    Hello,

    Sorry for the delay in answering. It’s related to holidays.
    Please, provide the correct credentials “ERROR: The password you entered for the username donenvy is incorrect.”
    We can’t check your site without admin panel access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2017 at 13:20

    Hello, @JoanaC

    Add the temporary custom code in Custom CSS to hide the second search. We’ll fix it in next theme update and you’ll be able to remove it

    .header-center .show-in-header .header-search {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2017 at 13:17

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2017 at 13:16

    Hello,

    Nope, Still the same issue. Please, check the credentials before posting them here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 2, 2017 at 12:55

    Hello,

    Ok. We are glad that you sorted out. Let me know if you need any other help with our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 29, 2017 at 09:55

    You are welcome!

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2017 at 16:45

    Hello,

    Very likely you have created page using the old version of VC and now you have updated plugin. You need to re-create page using the new elements and remove the old ones.

    Check for example the answer from the plugin author on similar question https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments?page=419&filter=all#comment_10122860

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2017 at 16:33

    Hello,

    Seems there is no option to do this https://docs.woocommerce.com/document/permalinks/
    But you may ask on WooCommerce support forum because this is plugin option, not our theme settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2017 at 16:30

    Hello,

    Go to Theme Options > E-Commerce > Shop > choose the cart position. The same for the search and wishlist in the header settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2017 at 16:28

    Hello,

    I can’t login using credentials “ERROR : The password you entered for the 8theme username is not correct.”

    Please, install and enable default WC theme Storefront and check if this issue persists. We’ll be able to help you in case problem appears with our theme only. Then provide me correct admin panel and also FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2017 at 16:25

    Hello,

    Do you have this issue with our theme only?
    Does it disappears with default WP theme?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2017 at 16:24

    Hello,

    I’ll pass this request to our developers and we’ll implement if this is possible.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2017 at 13:34

    Hello, @avenir

    You may use the 1 license for the 1 dev domain and 1 live domain. We’ll develop the area where you’ll be able to manage your activations.

    Also, we have added new options for the cart/wishlist/search and mentioned that in our changelog. Unfortunately, it was not possible to add new options and keep the old ones.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 28, 2017 at 09:08

    You are welcome!

    Regards

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Viewing 30 posts - 26,491 through 26,520 (of 30,337 total)
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