Try force WP check for theme update http://prntscr.com/f15bbs I’m not sure why WP caches this info and it takes up to few days before to show this.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:43
Hello,
Do you mean that SKU is not visible for variable products by default? Or if you did changes to change its position?
What version of our theme and WooCommerce plugin do you use?
Regards
Olga Barlow
Participant
April 26, 2017 at 18:41
Hello,
Unfortunately, we don’t have individual settings for every H tag.
If you want to change p to h3 you need to make changes in xstore/woocommerce/content-product.php
Regards
Olga Barlow
Participant
April 26, 2017 at 18:39
Hello,
Provide link to page where we’ll be able to check this issue and also provide admin panel and FTP access to your site.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:37
I see. Then it displays the default content. Go back yo your widgets and add WooCommerce Categories widget into shop sidebar, then change the title according to your needs.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:36
Hello,
This is default WP page and WP does not allow this. You can enable default theme and check.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:34
Yes, sure.
Regards
Olga Barlow
Participant
April 26, 2017 at 18:32
Hello,
Your server is so slow that we can’t work with the backend of your site to enable/disable some options or even try to install and check the site with default WC theme Storefront because every time we get http://prntscr.com/f151pp and seems server is down.
The first code is ok. And I don’t see problems with it. But we can’t verify the second code. You need to contact with Envato support about this because they generate the code and also provide us the service to check it.
Regards
Olga Barlow
Participant
April 26, 2017 at 17:58
Hello,
Unfortunately, this string is missed and we did not add it to translation file, but we’ll do this in next update. File is /xstore/framework/template-elements.php
Regards
Olga Barlow
Participant
April 26, 2017 at 17:40
Hello, @lucy_hinchliffe@hotmail.com
Please, provide me temporary admin panel and FTP access to your server. We’ll check why you get this error. Do you have this issue for all the pages or for some pages only?
Regards
Olga Barlow
Participant
April 26, 2017 at 17:39
Hello,
Sorry for the delay.
Do you have any white/black lists on your server? The same issue.
You need to disable the XStore Core plugin and try to activate again. Sorry for this inconvenience.
Regards
Olga Barlow
Participant
April 26, 2017 at 17:23
Hello, @MyClassCam
Check now, please. Sorry for the delay.
Regards
Olga Barlow
Participant
April 26, 2017 at 17:21
Hello,
1) Unfortunately, all the product categories inherit the Shop page layout and there are no settings to make every product category with the different layout. You can change the layouts for the single product in product settings http://i.prntscr.com/19f81adb22c745a1823e68033ba22c6a.png but we don’t have extra options for the product categories. We did not test our theme with Addons for the custom shop page so I can’t 1005 guarantee compatibility.
2) It also requires additional customization as the previous item. There are options for the custom prefooter/footer for the simple pages but not for the every category/product.
3) We did not test our theme with these plugins but I know that some our customers used additional plugins to add custom fields (for example subtitle for the product) and everything was fine.
If you need any help with all this customization you may contact WP Kraken team.
Regards
Olga Barlow
Participant
April 26, 2017 at 17:10
Hello,
Yes, theme version 3.10.1 is compatible with the old version of WC plugin. You can download full theme package from themeforest and find there not just a new version but also the old one. We included it for those who don’t want to update WC plugin.
Regards
Olga Barlow
Participant
April 26, 2017 at 17:06
Hello,
There is no such options and simple editing of theme files. This type requires more additional customization of this menu type. You can contact WP Kraken team if you need help with this because customization of theme options is out the scope of our support, unfortunately.
Regards
Olga Barlow
Participant
April 26, 2017 at 17:02
Hello,
Check now, please.
Regards
Olga Barlow
Participant
April 26, 2017 at 11:13
You are welcome!
Regards
Olga Barlow
Participant
April 25, 2017 at 19:40
Hello,
Please, update theme to the version 3.12. It’s available on ThemeForest.
Do the backup of theme options before the update (Theme Options > Import/Export > Options > download .json file)
After update disable XStore Core plugin, re-activate theme, then activate XStore core plugin and go to Appearance > Install plugins > update Core plugin.
We have made some improvements for the cart/search/wishlist options in the header https://www.8theme.com/demo/xstore/update-history/ so, after update very likely you will need to choose the position of these options in theme settings.
Regards
Olga Barlow
Participant
April 25, 2017 at 19:39
Hello, @gfdesign
Problem caused by Woo Mercado Pago Module plugin.
Regards
Olga Barlow
Participant
April 25, 2017 at 19:30
Hello,
This is the title of your widget. Go to Appearance > Widgets > Shop sidebar and change the title of your widget.
Regards
Olga Barlow
Participant
April 25, 2017 at 19:22
Hello, @pas01_445
Seems problem caused by your child theme. Once I activate parent theme everything works fine.
Check the child theme code to find out what caused the issue.
Regards
Olga Barlow
Participant
April 25, 2017 at 19:07
You are welcome!
Olga Barlow
Participant
April 25, 2017 at 19:07
Hello,
Contact plugin author to solve the problem. We are not ups woocommerce shipping plugin authors to help you with this.
Regards
Olga Barlow
Participant
April 25, 2017 at 19:04
Hello,
Please, contact your hosting provider to solve the problems with your server. I can’t either install even default WP theme http://prntscr.com/f0qkzl or copy updated version of the xstore theme using FTP because I get error
Response: 553-Can’t open that file: Invalid argument
Response: 553 Rename/move failure: No such file or directory
Error: Critical file transfer error
Please, make sure that it’s possible to copy files into wp-content/themes/ directory using FTP and then reply back. We need to update theme to version 3.12 but I can’t.
Regards
Olga Barlow
Participant
April 25, 2017 at 18:34
Hello,
If you check the error message you’ll see that problem caused by plugin ups-woocommerce-shipping. Make sure that this plugin is compatible with the latest version of theme WooCommerce.
Regards
Olga Barlow
Participant
April 25, 2017 at 18:30
Hello,
If you updated theme to version 3.12 go to plugins > disable the XStore core plugin, then go to Theme Options > re-activate theme. Go back to plugins and activate XStore core. After that go to Appearance > Install plugins and update plugin to version 1.0.14.
Let me know if you need help with this.
