Hello,

Done.

Regards

Hello,

We have disabled all the third-party plugins, enabled default WooCommerce theme Storefront and see the same issue https://gyazo.com/8ba5b9b063bd3fc404007f4f0e7659fe . Contact WooCommerce plugin support because the problem is not related to our theme and is outside the scope of our support, unfortunately.

Regards

Hello,

We have tested pages that you mentioned and did not face these errors, for example http://prntscr.com/kt5sig , http://prntscr.com/kt5sxl , http://prntscr.com/kt5uaw etc

Can you provide me screenshot of your test with errors that you mentioned?

Regards

Hello,

1) You can set the home page in Settings > Readings > Front page > choose the front page.
2) If you want to change the 404 template you can copy woopress/404.php page into the child theme and edit according to your needs.

Regards

Hello,

Do you have My account page http://prntscr.com/ksnuwl and did you choose it in the WC plugin settings http://prntscr.com/ksnvpl ?
Could you provide me with temporary Dashboard access and link to your site?

Regards

Hello,

Any problem https://gyazo.com/2ffcc3386adab42963690cb94d26a485

Regards

Hello,

1) Enable the official WooCommerce theme Storefront and check if adding to wishlist works fine with the Storefront. If it does not then you need to contact plugin author to fix the problem because we won’t be able to help you.
2) In case it does not work with our theme only we need temporary Dashboard and FTP access to check and fix the problem. If you can’t provide access then we need the full copy of your site to set up in on our localhost, check and fix the problem because we don’t have this issue on our test installation.

Regards

Hello,

Unfortunately, if you use custom reviews tab as the part of the description there is no way to get scroll to it because that tab has autogenerated anchor http://prntscr.com/krarz9 as this is WPBakery element and it’s not the default tab. 1) Reviews tab should have the regular id to allow the script to scroll to it. 2) You should create script that will scroll to your custom tab with regular content once you click on reviews link.

After clicking: All the tabs and content are gone (including the “Reviews tab”)
Screenshot: https://ibb.co/hemcje

It’s because you have hidden real tabs titles and create Reviews tab as custom tab using the WPBakery element that is added into first description tab. So once you click on real reviews tab the description tab content is hidden and real reviews tab content is shown.

We have added custom to change style if the real reviews tab content if you choose after the tabs reviews position. But we found bug that it does not scroll to reviews but to tabs only when you click on reviews link. So, provide me FTP access to your site to fix this issue if you decide to show reviews below the tabs.

Regards

Hello,

Please, provide temporary Dashboard and FTP access to your site and we’ll check the problems.
Have you updated XStore Core plugin to version 1.1?

Regards

Hello,

You provided Dashboard access only. We also need FTP.
Waiting for your reply.

Regards

Hello,

I have deleted previous topics.
About your issue:
1) We are able to help only if the problem is related strictly to our theme https://themeforest.net/page/item_support_policy So, we are always ready to help if customer faced problem/bug with our theme options! But in your case, it does not work at all even with the default theme. If you can’t make it work with the default theme, with default WooCommerce we can do nothing because it is outside the scope of our support. You need to contact WooCommerce plugin support and solve the problem with that link and affiliate type of product first. You need to direct your problem to the right support who is responsible for that issue. Or hire the developer for additional customization. Hope for your understanding.

2) The link works if we use the simple button, check the MAC Pink Lipstick – Twig (S)

3) We don’t have the error when test the link on our test site https://gyazo.com/cb6027cbd8d5b3a16cb825674f59efac
So, problem either is related to your WP/WC settings or to your server settings but not to our theme.

Regards

Hello,

We can do it and ask the plugin author about that element in plugin comments area because we don’t have any special communication channel just because plugin comes bundled with theme, we are theme authors, not plugin authors and don’t have information why that content was not included into presets import by default. We just thought that if you ask you’ll get the answer faster but if you prefer to wait when we ask and get the answer and then post the answer here – no problem.
We’ll inform you once get the answer to our question https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=92&filter=all#comment_20317905

Regards

Hello,

1) You don’t need to remove child theme. You just need to remove the incorrect custom code from child theme functions.php. If you placed styles to child theme style.css, of course, they will disappear once you enable parent theme. Move styles from child theme style.css to parent theme custom CSS to get them with the parent theme.
2) Because this font is custom font and it was removed. Once I have uploaded it again I don’t see any problem with it.

Regards

Hello,

Everything works fine when the parent theme is enabled. The problem appears once I enable your child theme. I suppose the problem is caused by some code in child theme functions.php. Check it and fix your custom code.

Regards

Hello,

Sorry, don’t understand your previous message. Provide me FTP access in private content area:
FTP host, FTP username, FTP pass. I’m waiting for this info to proceed.

Regards