Forum Replies Created

Viewing 30 posts - 23,131 through 23,160 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 15:34

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 10:51

    Hello,

    Seems it was PHP Memory problem. We have increased memory limit using wp-config file and now editor works ok. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 10:35

    Hello,

    Hi there!

    I’ve a few questions.

    1. Go to Theme Options > Styling > Copyrights > change top/bottom paddings according to your needs.
    2. You can move it a little bit higher, we have added custom code to your child theme style.css
    .back-top {bottom: 80px;}
    3. We have added custom code to your child theme style.css

    .global-header-double-menu .menu-wrapper .menu > li > a {
        padding-left: 8px;
        padding-right: 8px;
    }

    4. We have added custom code to your child theme style.css
    5. We have added custom code to your child theme style.css
    6. Are you talking about the different font? It’s because you use span with styles http://prntscr.com/kuaml2
    7. Don’t see problems http://prntscr.com/kuaod4
    8, Check now.

    Also, we would suggest you optimize images on your site to reduce the page loading time. For example, using optimization tools you can minimize image size up to 70% http://prntscr.com/kuadqd . I like tinypng service. Also, check when you need png and when you can use jpg, for example, Fotografie_2 image: png – 539 KB, jpg – 206.8 KB, optimized jpg – 98 KB, you see the difference I think.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 09:04

    Hello,

    Could you, please, provide me temporary FTP access to your site? Also, send us server error logs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 17:02

    Hello,

    You can try Revolution Slider and Hero scene tyle to create only 1 slide http://prntscr.com/ku13kd and then add the video layer with the necessary settings https://gyazo.com/b2d21f3dd5a9ccd2c2c5f2ab403ecbde

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 16:49

    Hello,

    Probably it’s possible by additional CSS customization you can submit the customization request here https://wpkraken.io/?ref=8theme

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 16:42

    Check your images now. Is it ok for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 16:31

    Hello,

    Looks like your WP media files does not react to the WooCommerce Image settings. Can you provide us with FTP access to check this?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 10:56

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2018 at 13:25

    Hello,

    We have added the checkbox http://prntscr.com/ktj4lc
    The custom function etheme_custom_comment_form_fields you can find in child theme functions.php.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2018 at 10:24

    Hello,
    1) We can’t install or update any theme or plugin via Dashboard http://prntscr.com/ktgmjb

    2) I have activated WooCommerce plugin with the default theme and got 500 error. I think problem is related to your server settings if you can’t use the WC plugin even with the default WP theme.
    So, please, contact your hosting provider and solve the mentioned problems with the default WP installation first and then contact us and we’ll check the issues related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2018 at 10:07

    Hello,

    We are sorry but TheLeader theme was removed from ThemeForest long time ago and this theme doesn’t have scheduled updates. We would recommend you to submit refund request on ThemeForest and buy the new up to date theme with regular updates, for example, XStore https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2018 at 09:53

    Hello,

    I’m sorry but we are not plugin authors. We would recommend you to contact plugin developer or your hosting provider to fix problems related to his plugin and htaccess rules.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2018 at 09:07

    Hello,

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2018 at 09:03

    Hello,

    If you used the beta version before I suppose you have XStore core plugin 1.1 version and it can be the reason of the problem. Connect to your site using FTP and rename the et-core plugin folder. Check if you can login to Dashboard after that and if yes then remove this version of plugin and install the one that comes bundled with the 4.28.1. If plugin is not the reason of the problem then provide us with temporary FTP and Dashboard access to your site.
    Also, could you tell me why did you decide to change the version 5.0 back to 4.28.1, what issues did you face?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 11, 2018 at 15:55

    Hello,

    We have disabled all the third-party plugins, enabled default WooCommerce theme Storefront and see the same issue https://gyazo.com/8ba5b9b063bd3fc404007f4f0e7659fe . Contact WooCommerce plugin support because the problem is not related to our theme and is outside the scope of our support, unfortunately.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 11, 2018 at 15:41

    Hello,

    You need to specify the “star” font family. By default WooCommerce do this but in your case I don’t nee star.woff in your sources http://prntscr.com/kt5zr4 . So, make sure that WC plugin includes font file and you can try to add font-face rules into child theme style.css to enable it, for example,

    @font-face {
        font-family: star;
        src: url(../../../../../plugins/woocommerce/assets/fonts/star.eot);
        src: url(../../../../../plugins/woocommerce/assets/fonts/star.eot?#iefix) format("embedded-opentype"),url(../../../../../plugins/woocommerce/assets/fonts/star.woff) format("woff"),url(../../../../../plugins/woocommerce/assets/fonts/star.ttf) format("truetype"),url(../../../../../plugins/woocommerce/assets/fonts/star.svg#star) format("svg");
        font-weight: 400;
        font-style: normal
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 11, 2018 at 15:27

    Hello,

    We have tested pages that you mentioned and did not face these errors, for example http://prntscr.com/kt5sig , http://prntscr.com/kt5sxl , http://prntscr.com/kt5uaw etc

    Can you provide me screenshot of your test with errors that you mentioned?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2018 at 13:40

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2018 at 12:30

    Hello,

    1) You can set the home page in Settings > Readings > Front page > choose the front page.
    2) If you want to change the 404 template you can copy woopress/404.php page into the child theme and edit according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2018 at 12:24

    Hello,

    This is WordPress theme and we don’t have any mobile app for this and don’t have any special recommendations.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2018 at 12:12

    Hello,

    Do you have My account page http://prntscr.com/ksnuwl and did you choose it in the WC plugin settings http://prntscr.com/ksnvpl ?
    Could you provide me with temporary Dashboard access and link to your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 10, 2018 at 08:30

    Hello,

    Here is the answer from the plugin author

    Pullquotes examples are available as “Content Presets” for Row.

    Please make sure to install them in Massive Panel->Content Presets.

    http://hub.mpcreation.net/knowledgebase/content-presets/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 7, 2018 at 10:11
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 7, 2018 at 09:48

    Hello,

    WPBakery adds bg as the parameter in the page code http://prntscr.com/krmgno so, if you created translation before media translation I suppose you won’t get the changes. Try to change the bg using the manual translation editor of that page instead of Classic WPML translation editor and re-add bg image for the section of the eng translation. Or contact WPML support, maybe they have some better solution for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 7, 2018 at 09:30

    Hello,

    1) Enable the official WooCommerce theme Storefront and check if adding to wishlist works fine with the Storefront. If it does not then you need to contact plugin author to fix the problem because we won’t be able to help you.
    2) In case it does not work with our theme only we need temporary Dashboard and FTP access to check and fix the problem. If you can’t provide access then we need the full copy of your site to set up in on our localhost, check and fix the problem because we don’t have this issue on our test installation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 7, 2018 at 09:13

    Hello,

    You can try if you have JS skills and add the script in your child theme that will scroll to that id once you click on reviews link.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 6, 2018 at 14:04

    Hello,

    Unfortunately, if you use custom reviews tab as the part of the description there is no way to get scroll to it because that tab has autogenerated anchor http://prntscr.com/krarz9 as this is WPBakery element and it’s not the default tab. 1) Reviews tab should have the regular id to allow the script to scroll to it. 2) You should create script that will scroll to your custom tab with regular content once you click on reviews link.

    After clicking: All the tabs and content are gone (including the “Reviews tab”)
    Screenshot: https://ibb.co/hemcje

    It’s because you have hidden real tabs titles and create Reviews tab as custom tab using the WPBakery element that is added into first description tab. So once you click on real reviews tab the description tab content is hidden and real reviews tab content is shown.

    We have added custom to change style if the real reviews tab content if you choose after the tabs reviews position. But we found bug that it does not scroll to reviews but to tabs only when you click on reviews link. So, provide me FTP access to your site to fix this issue if you decide to show reviews below the tabs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 5, 2018 at 16:38

    Hello, @Tagbag

    Thanks for your suggestion. I passed this request to our developers and think they will implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 5, 2018 at 16:33

    Hello,

    1) You did not disabled sidebar for that page that’s why 3 columns text was not at the center of the page http://prntscr.com/kqybu4
    2) You used the featured products element but did not set any featured product for that language. Once I added featured products they appeared http://prntscr.com/kqychu

    Regards

  • 1 2 3 771 772 773 1,012 1,013 1,014
    Viewing 23,160 results - 23,131 through 23,160 (of 30,391 total)
Viewing 30 posts - 23,131 through 23,160 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.