Forum Replies Created

Viewing 30 posts - 23,101 through 23,130 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 19, 2018 at 10:07

    Hello,

    1) I have moved all the custom from theme options to inline WP custom CSS that is not cached (Appearance > Customizer > Custom CSS). Because all the custom from theme options is in dynamic.css file and CSS files can be cached by plugin and browser.

    2) I have added center align for the footer elements for the mobile devices. Flags can’t be pushed down next to text because you have added text and them in one tag – h5. To show then next to text they should be in the separate tag. Anyway, it’s not related to our theme issues, it’s content management.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 19, 2018 at 08:33

    Hello,

    We really want to help you but don’t have problem on our devices. Check the video, I have sent the link to video to your email. What browser do you use? From your screenshot, I see that you did not open link in some browser like Chrome, Safari but like you use the default browser of Skype, FB or similar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2018 at 16:27

    Hello,

    We checked your site on iPhone and don’t see any issues.
    Can’t check with the Ipad Pro because don’t have this device.
    Have you tried to check your site on any other mobile device? Do you have this issue? Maybe it’s some cache problem because we don’t have ideas why files from CSS are not applied on your device.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2018 at 13:41

    Hello,

    Problem is not related to Revolution slider or theme. Seems something is wrong with your previously uploaded images ( http://prntscr.com/kvsn1o http://prntscr.com/kvsnji )and FF does not load them. We have checked your old image and one new image that we uploaded when the default WP theme is activated. Your old image is not shown even with the default theme when we are trying to check it on the frontend https://gyazo.com/d4b938a299fdc6c3e15d672619c8936e

    http://prntscr.com/kvrykg

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2018 at 12:29

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2018 at 10:53

    Hello,

    I have enabled the add to cart button in grid element settings and added custom styles to page custom to hide it for the desktop version

    @media only screen and (min-width: 993px) {
        .mpc-product__content .mpc-wc-add_to_cart-wrap {
        display: none;
    }
    }

    So, you won’t lose these changes after theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 18, 2018 at 08:51

    Hello,

    All these elements used the main font color even before the 4.4 update because we did not change these styles in that update.
    Inspecting your site I see that you added custom code that duplicates almost all the styles from the parent theme except background color http://prntscr.com/kvoisa It’s not right. You need to add only styles that you need to change, for example,

    button, .button, input[type=button], input[type=submit], .wishlist_table .add_to_cart.button, .btn-black, .btn.btn-black, .subscription-toggle {
        background-color: #028389 !important;
        border-radius: 5px;
        font-size: 15px;
    }

    You don’t need to copy whole the styles to child theme http://prntscr.com/kvokgr

    2) Some styles in your custom CSS conflicts http://prntscr.com/kvoku9 Why do you use the different color for the same element button for example?
    3) If you don’t want to change the main font color remove it and just send me screenshots of the elements where you want to change the color. If you don’t like color of the Add to cart button then just remove the color: #000 from your custom, I have already mentioned it on the screenshots.
    4) “green drop-down menu” – the same situation, you have added this background in custom CSS http://prntscr.com/kvonhy Also, I see that you made changed directly in theme styles. We don’t recommend to do this. Reupload source style.css of the WooPress parent theme!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2018 at 16:28

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2018 at 16:20

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2018 at 14:17

    Hello,

    Check now, please. We have changed our function in child theme functions.php.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 17, 2018 at 14:09

    Hello,

    If you want to use this plugin keep option “AJAX add to cart for simple products” disabled (Theme Options > E-Commerce > Single Product).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2018 at 19:05

    Hello,

    The password is incorrect. Please, provide us with the correct pass and also FTP access to your site and we’ll check if we can solve this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2018 at 12:43

    Hello,

    If you want that styles as the default styles for that widget, not for the home page only then you need to use Custom CSS in theme options, not the page custom CSS. I have added correct code in your custom CSS.
    Check if this is ok for you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 15, 2018 at 11:14

    Hello,

    Check now.
    Also, I would like to offer you to update theme to version 5.0 beta. It has lots of improvements for the page speed and new options, improved theme options. If you want we could update theme for you. We need FTP access to your site and you need to disable CDN during theme update. What do you think?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 17:48

    Hello,

    You are welcome!
    The latest version of Revolution slider you can always find here https://www.8theme.com/download-plugins/ and also all the other included plugins. You can update plugins manually via FTP or delete and install plugin again using the new archive.

    Staging site is a full copy of the existing site, you can read more here https://themeisle.com/blog/wordpress-staging-site/ Before update production site it would better to make the update on staging site and then decide what things should be changed to proceed with the update on the production.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 16:47

    Hello,

    Clear the browser cache, please. We don’t see described issue http://prntscr.com/kufpn3 http://prntscr.com/kufodh

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 16:26

    Hello,

    Problem was caused by the updated version of XStore core plugin that is required for the 5.0 version of XStore theme. I have downgraded core plugin, updated Revolution slider, Infinite scroll and Massive addons plugins. I don’t know what widgets you had in widget areas and I suppose they are messed up now, so, please, go to Appearance > Widgets and move them into correct areas.
    Tell me what problems did you have with the Revolution slider?

    Also, if you create staging site we can help you to update theme to version 5.0 there and then you’ll be able to fix some moments with styles if you want.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 16:04

    Hello,

    Do you use server cache? Varnish etc? Could you, please, disable it during update?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 15:34

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 10:51

    Hello,

    Seems it was PHP Memory problem. We have increased memory limit using wp-config file and now editor works ok. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 10:35

    Hello,

    Hi there!

    I’ve a few questions.

    1. Go to Theme Options > Styling > Copyrights > change top/bottom paddings according to your needs.
    2. You can move it a little bit higher, we have added custom code to your child theme style.css
    .back-top {bottom: 80px;}
    3. We have added custom code to your child theme style.css

    .global-header-double-menu .menu-wrapper .menu > li > a {
        padding-left: 8px;
        padding-right: 8px;
    }

    4. We have added custom code to your child theme style.css
    5. We have added custom code to your child theme style.css
    6. Are you talking about the different font? It’s because you use span with styles http://prntscr.com/kuaml2
    7. Don’t see problems http://prntscr.com/kuaod4
    8, Check now.

    Also, we would suggest you optimize images on your site to reduce the page loading time. For example, using optimization tools you can minimize image size up to 70% http://prntscr.com/kuadqd . I like tinypng service. Also, check when you need png and when you can use jpg, for example, Fotografie_2 image: png – 539 KB, jpg – 206.8 KB, optimized jpg – 98 KB, you see the difference I think.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 14, 2018 at 09:04

    Hello,

    Could you, please, provide me temporary FTP access to your site? Also, send us server error logs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 17:02

    Hello,

    You can try Revolution Slider and Hero scene tyle to create only 1 slide http://prntscr.com/ku13kd and then add the video layer with the necessary settings https://gyazo.com/b2d21f3dd5a9ccd2c2c5f2ab403ecbde

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 16:49

    Hello,

    Probably it’s possible by additional CSS customization you can submit the customization request here https://wpkraken.io/?ref=8theme

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 16:42

    Check your images now. Is it ok for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 16:31

    Hello,

    Looks like your WP media files does not react to the WooCommerce Image settings. Can you provide us with FTP access to check this?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 13, 2018 at 10:56

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2018 at 13:25

    Hello,

    We have added the checkbox http://prntscr.com/ktj4lc
    The custom function etheme_custom_comment_form_fields you can find in child theme functions.php.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2018 at 10:24

    Hello,
    1) We can’t install or update any theme or plugin via Dashboard http://prntscr.com/ktgmjb

    2) I have activated WooCommerce plugin with the default theme and got 500 error. I think problem is related to your server settings if you can’t use the WC plugin even with the default WP theme.
    So, please, contact your hosting provider and solve the mentioned problems with the default WP installation first and then contact us and we’ll check the issues related to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 12, 2018 at 10:07

    Hello,

    We are sorry but TheLeader theme was removed from ThemeForest long time ago and this theme doesn’t have scheduled updates. We would recommend you to submit refund request on ThemeForest and buy the new up to date theme with regular updates, for example, XStore https://themeforest.net/item/xstore-responsive-woocommerce-theme/15780546

    Regards

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Viewing 30 posts - 23,101 through 23,130 (of 30,337 total)
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