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Submissions - by Teresab - on WordPress WooCommerce support

This topic has 3 replies, 2 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

Teresab

Participant

September 3, 2018 at 22:24

see private

Please, contact administrator
for this information.

#198860 Copied

2 Answers

Teresab

Participant

September 5, 2018 at 03:42

See private content

Please, contact administrator
for this information.

#198950 Copied

Olga Barlow

Support staff

September 5, 2018 at 11:15

Hello,

I have deleted previous topics.
About your issue:
1) We are able to help only if the problem is related strictly to our theme https://themeforest.net/page/item_support_policy So, we are always ready to help if customer faced problem/bug with our theme options! But in your case, it does not work at all even with the default theme. If you can’t make it work with the default theme, with default WooCommerce we can do nothing because it is outside the scope of our support. You need to contact WooCommerce plugin support and solve the problem with that link and affiliate type of product first. You need to direct your problem to the right support who is responsible for that issue. Or hire the developer for additional customization. Hope for your understanding.

2) The link works if we use the simple button, check the MAC Pink Lipstick – Twig (S)

3) We don’t have the error when test the link on our test site https://gyazo.com/cb6027cbd8d5b3a16cb825674f59efac
So, problem either is related to your WP/WC settings or to your server settings but not to our theme.

Regards

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