Does your SSL work fine with the default WP theme Storefront for example? Can you try?
Describe me in more details what issues do you have with our theme? Do you have notices about content that is loaded using http?
Regards
Olga Barlow
Participant
September 3, 2018 at 09:51
Hello,
1) I don’t see any issues with the backend editor http://prntscr.com/kpyp8r
2) You are using the additional plugin (GoUrl WooCommerce – Bitcoin Altcoin Payment Gateway Addon) to add that payment gateway and you need to contact plugin author to ask if they have the option to upload payment gateway icon. It’s not our or WooCommerce settings.
Regards
Olga Barlow
Participant
September 3, 2018 at 09:43
Hello,
Yes, these fields are required due to Twitter API and you need to create your own account and generate these fields and use them even if you want to show Twitter feeds from other users.
Regards
Olga Barlow
Participant
September 3, 2018 at 09:18
Hello,
Please, don’t create multiple topics for the same issue. Delay in answering was related to the weekend.
We’ll try to help you ASAP, just provide us with FTP access to your site.
Regards
Olga Barlow
Participant
September 3, 2018 at 09:15
Hello,
Can you, please, provide me FTP access to your site to your site to install cache plugins and check page speed with our theme and with the default WP theme to compare?
We’ll install Marseille 2 for you. Marseille 2 home page does not use the Revolution slider, we used our element to create the slider. If you prefer Revolution you can install and activate it from Appearance > Install plugins and then create sliders using plugin options.
If the problem is related to our theme we’ll give you refund.
Regards
Olga Barlow
Participant
September 3, 2018 at 09:12
Hello,
Can you, please, provide me FTP access to your site to your site to install cache plugins and check page speed with our theme and with the default WP theme to compare?
Regards
Olga Barlow
Participant
September 1, 2018 at 16:09
Hello,
To get the vertical gallery go to Theme Options > Single product > choose vertical for the Thumbnails gallery.
To get variations you need to create variable product type and enable variation swatches after that https://www.youtube.com/watch?v=XO-PDvhPypc
To add the PayPal button install and activate WooCommerce PayPal Checkout Gateway and follow the plugin instructions to enable button at the single product page.
Regards
Olga Barlow
Participant
September 1, 2018 at 16:01
Hello,
Go to Theme Options > E-Commerce > Shop > Empty cart text.
Regards
Olga Barlow
Participant
September 1, 2018 at 16:00
Hello,
The problem caused by js error. Looks that you used Elementor plugin to edit page created by WPBakery page builder. Please, re-create page and use either Elemento or WPBakery to compose the page and don’t mix it.
Regards
Olga Barlow
Participant
September 1, 2018 at 15:48
Hello,
Fill all the required fields of the element: Customer Key, Customer Secret, Access Token, Access Token Secret https://apps.twitter.com/
Regards
Olga Barlow
Participant
August 30, 2018 at 11:49
Hello,
Truly saying I’m not sure what problem you tried to fix in that topic and don’t understand that code. So, if you have that issue let me know and provide the screenshot for better understanding what space you want to remove.
Regards
Olga Barlow
Participant
August 30, 2018 at 10:27
Hello,
Are you talking about variation image? Problem was caused by your CSS in WP custom CSS (Appearance > Customizer > Custom CSS)
.product-thumbnails-slider .slides li {
width: auto !important;
}
Don’t know why you added this but once I removed then image is ok.
Regards
Olga Barlow
Participant
August 29, 2018 at 12:43
Hello,
1) I just copied styles from the 2.3 child theme style.css to 2.5 child theme style.css and don’t see the difference. I suppose you just forgot about these changes that you made in child theme 2.3.
2) I have installed the latest version of XStore theme. White screen issue was caused by the PHP memory limit. I have increased it in wp-config file and everything works fine. You can enable XStore child theme and check.
Regards
Olga Barlow
Participant
August 27, 2018 at 14:58
Hello,
We have passed your issue to our developers and inform you once get the answer.
Then find etheme_shop_navbar function in xstore/framework/template-elements.php and copy to your child theme functions.php. Replace etheme_search_form() by the new search.
Regards
Olga Barlow
Participant
August 23, 2018 at 13:53
Hello,
1) You can disable the default search from Theme Options > Header settings > Search > disable.
2) The place to add the code of the new search depends on you. Do you want just to replace existing search or want to change also its position? What type of header do you use (can’t check your site because of password protect)? You will need to edit file depending on the header structure that you use (xstore/headers/ folder).
Regards
Olga Barlow
Participant
August 23, 2018 at 13:46
Hello,
style.css. Optimization of this file by this plugin causes issue on your site.
Regards
Olga Barlow
Participant
August 23, 2018 at 13:39
Hello,
Go to your Dashboard > Plugins > deactivate and remove the old version of the slider. Because it’s difficult to say which version of the slider you have just by folder name.
Regards
Olga Barlow
Participant
August 23, 2018 at 11:23
Hello,
Do the backup of the files and DB before the update. Also, do the backup of widgets because sometimes widgets are messed up after the update and you need to re-add them to the widget areas again.
You can update WordPress, then WooCommerce and then – theme. Remove idstore/woocommerce folder before theme update to avoid problem with out of date files from the previous version.
Regards
Olga Barlow
Participant
August 23, 2018 at 11:20
Hello,
Brand doesn’t have 2 separate fields for the first and last name. Brand is the 1 field that sorts information by the first word that you have there. We can implement you sort by the second word for the brand elements and widgets by some minor customization if you would not mind to give us 5 stars rating because additional customization is not included into basic support. We need your FTP access.
If you want to add sort by brand option for the Products element it requires more additional customization and you can submit the customization request here.
Regards
Olga Barlow
Participant
August 23, 2018 at 10:17
Hello,
1) Our theme should not affect the number of pages that bot founds. Do you have the list of links that were found? You can understand what things were scanned. Enable the default WooCommerce theme Storefront on this site and check how many pages you get when scanning the site. Don’t mention other sites, if the problem appears on this site you need to check this site with the default theme to make sure that problem is really related to our theme. Unfortunately, we won’t be able to help you if the problem is not caused by our theme files. And you need to be sure that issue is related to the theme to don’t spend your time searching for the reason of the problem in the wrong place.
When we crawled your website to create sitemap we found only 447 links.
2) What errors do you see? Can you provide us the screenshot? Can you provide me the link to the page and tell what images have missing alt attribute?
3) We are not SEO experts, so we don’t need rules from your robot.txt. You need to address the question about rules that should be there for your site to SEO expert. If you don’t have such person you can submit the request to WPKraken team.
Regards
Olga Barlow
Participant
August 23, 2018 at 08:37
Hello,
Contact WPML plugin support about this. It should copy all the settings.
Or you can use manual translation in WPML settings (WPML > Settings > How to translate posts and pages
) to create page content using the default WP editor.
Regards
Olga Barlow
Participant
August 23, 2018 at 08:13
Hello,
1) Yes, IDStore is compatible with WC 3.4.4, WP 4.9.8, https.
2) We plan to release the new update within next month.
You can submit refund request here https://themeforest.net/refund_requests/new
Regards
Olga Barlow
Participant
August 23, 2018 at 07:47
Hello,
Could you provide me temporary FTP access because all the settings look ok? We need to take a closer look at the code.
Also, before reply back contact your hosting provider and make sure that you don’t have any server cache.
Regards
Olga Barlow
Participant
August 22, 2018 at 13:45
Hello,
– Product photos – theme demo content comes with placeholders for the products, posts, projects. You can edit products and upload your own featured images if you plan to create your own site.
– We have added widgets to shop sidebar. You can manage widgets in Appearance > Widgets.
– We don’t include all the pages in base demo content because not all the users need these pages and then they need to remove a lot of content. But if you need them you can import the necessary pages using Tools > Import > WordPress > upload page xml file. XML files you can find in the archive http://prntscr.com/klm1jl
– I don’t see problems with the main slider. Can you provide me screenshot of the problem for better understanding?
– You can manage footer from Appearance > Widgets > Footer 1 and 2 widget areas http://prntscr.com/klmbxb
Menu is fixed. Check now.
Regards
Olga Barlow
Participant
August 22, 2018 at 09:19
Hello,
Provide me temporary Dashboard access to check all the permalinks and WooCommerce settings.
Regards
Olga Barlow
Participant
August 21, 2018 at 17:13
Hello,
What version of Massive Addons plugin do you use?
Regards
Olga Barlow
Participant
August 21, 2018 at 16:43
Hello,
We have given you the refund. Now you can proceed with the XStore theme purchase.
Don’t forget to register XStore purchase code in your account area on our site to be able to post questions on the XStore support forum.
