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Wishlist not working for non logged in visitors

This topic has 4 replies, 3 voices, and was last updated 5 years, 8 months ago ago by Olga Barlow

scoplan

Participant

August 30, 2018 at 17:10

The features and theme documentation state that the ROYAL – 8theme WordPress theme Wish List feature works for all visitors, however its not working on my install.

Please, contact administrator
for this information.

#198703 Copied Theme version: Royal ChildVersion: 0.0.1 WooCommerce version: Version 3.4.5

3 Answers

Rose Tyler

Support staff

August 31, 2018 at 07:34

Hello,

You can use such screenshot maker as Lightshot https://prnt.sc/ and provide links to screenshots.
Also, try to disable all 3rd-party plugins to check if one of them causes the problem.
Do you have the problem with our theme only or with a default theme too?

Regards

#198722 Copied

scoplan

Participant

September 6, 2018 at 16:00

I checked for plugin conflict and there was not any. You can see for yourself at http://cleosfurniture.wpengine.com.

Has there been other issues with the wishlist not adding items to the list?

It appears to work in Safari, but not firefox and chrome, all are latest releases

#199086 Copied

Olga Barlow

Support staff

September 7, 2018 at 09:30

Hello,

1) Enable the official WooCommerce theme Storefront and check if adding to wishlist works fine with the Storefront. If it does not then you need to contact plugin author to fix the problem because we won’t be able to help you.
2) In case it does not work with our theme only we need temporary Dashboard and FTP access to check and fix the problem. If you can’t provide access then we need the full copy of your site to set up in on our localhost, check and fix the problem because we don’t have this issue on our test installation.

Regards

#199126 Copied
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