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  JEWeb

  Participant

  December 22, 2016 9:04 pm

  Not sure what I did, but I no longer have the 8Theme Options available in my WordPress Dashboard. I’ve deleted the XStore theme and reloaded it, but my 8Theme Options are still not available and therefore I can’t make important changes. How do I recover from this situation?

  Site URL: hidden

  Theme version: 1.0.11

  WooCommerce version: 2.6.10

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  Olga Barlow

  Support staff

  December 24, 2016 9:36 am

  Hello,

  Please, make sure that Redux Framework plugin is installed. Aslo, if you use the latest version of our theme than you should go to 8theme Options and actiate theme to be able to use options.

  Regards

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  schnellk

  Participant

  September 5, 2018 3:32 am

  Hello,

  I am also having this issue- I checked the Redux plugin and it is up to date.

  (My site also isn’t loading- I can only access the WP admin/dashboard).

  Thanks

  Site URL: hidden

  Theme version: 8Theme 1.0

  WooCommerce version: 3.4.3

  

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  Olga Barlow

  Support staff

  September 5, 2018 11:39 am

  Hello, @schnellk

  Because XStore theme was not enabled http://prntscr.com/kqu1cr Once theme is enabled I don’t see any issues with theme options.

  Regards

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