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8Theme Options missing from WP Dashboard Menu

This topic has 4 replies, 3 voices, and was last updated 5 years, 7 months ago ago by Olga Barlow

  • Avatar: JEWeb
    JEWeb
    Participant
    December 22, 2016 at 21:04

    Not sure what I did, but I no longer have the 8Theme Options available in my WordPress Dashboard. I’ve deleted the XStore theme and reloaded it, but my 8Theme Options are still not available and therefore I can’t make important changes. How do I recover from this situation?

    #149967 Copied Theme version: 1.0.11 WooCommerce version: 2.6.10
    3 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 24, 2016 at 09:36

    Hello,

    Please, make sure that Redux Framework plugin is installed. Aslo, if you use the latest version of our theme than you should go to 8theme Options and actiate theme to be able to use options.

    Regards

    #150092 Copied
    Avatar: schnellk
    schnellk
    Participant
    September 5, 2018 at 03:32

    Hello,

    I am also having this issue- I checked the Redux plugin and it is up to date.

    (My site also isn’t loading- I can only access the WP admin/dashboard).

    Thanks

    Please, contact administrator
    for this information.
    #198949 Copied Theme version: 8Theme 1.0 WooCommerce version: 3.4.3
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    September 5, 2018 at 11:39

    Hello, @schnellk

    Because XStore theme was not enabled http://prntscr.com/kqu1cr Once theme is enabled I don’t see any issues with theme options.

    Regards

    #198994 Copied
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