Forum Replies Created

Viewing 30 posts - 21,841 through 21,870 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 21, 2019 at 07:43

    Hello,

    Enable WPBakery page builder for Static blocks and products https://youtu.be/1Nu49dskD1Q

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 21, 2019 at 07:42

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 21, 2019 at 07:41

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 21, 2019 at 07:40

    Hello,

    Have you changed the Dashboard access http://prntscr.com/nr92kv ?
    We are able to connect to your FTP but can’t login to Dashboard.

    Waiting for the correct Dashboard access to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 17:23

    Hello, @Jeff_Margel

    Provide us with Dashboard access, we’ll check. We can just help with general options of the cache plugin and test the site speed with the default theme to compare with our theme results. In case low-speed results appear with our theme only we’ll be able to offer you refund.

    Take into account that site optimization is not included in our support and if you want to get the effective help with this I would recommend you to contact our customization partners WPKraken, because they have optimization experts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 17:17

    Hello,

    Try this custom code

    .secondary-menu-wrapper #menu-secondary-menu {
        height: 150px;
        overflow-y: scroll;
        overflow-x: hidden;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 17:11

    Hello,

    1) Could you, please, describe me in more details where exactly do you want to show the subcategory? In the main menu as the subitem? http://prntscr.com/nr0piw If not, provide a screenshot for better understanding.

    2) If you are using the dark color for the site bg I would recommend you to enable the dark color scheme in Theme options > Styling > http://prntscr.com/nr0q7e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 17:03

    Hello,

    IMPORTANT: Be attentive, use only Private content area to post private information like access to your Dashboard http://prntscr.com/nr0k0t
    In other case, this information will be available for the everyone on the support forum!

    1) We can’t login to your Dashboard with the credentials you provided.
    2) To change the images size go to Appearance > Customize > WooCommerce > Product images > Thumbnail cropping > choose uncropped or custom to set vertical proportion 3×5, for example. Use Regenerate thumbnails plugin after that to regenerate thumbnails and apply changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 16:56

    Hello,

    To disable Account link go to Theme Options > Header > Mobile header > My account in mobile menu > Off http://prntscr.com/nr0iyw
    To remove categories go to Appearance > Widgets > remove widgets from the mobile sidebar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 16:34

    Hello,

    Could you, please, provide link to your site and also temporary Dashboard access to check the page and Theme Options and help you with your issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 15:55

    Hello,

    I see that you use the CDN. Could you, please:
    3. a) Provide also FTP access to check and help you with that issue. We suppose that CDN minification could be the reason of the problem but if not we will need to test and edit the files.
    b) Disable CDN minification. We would recommend you to install cache plugin and use cache plugin minification option instead of CDN minification.
    c) Login to your account https://gyazo.com/fbddfbcf07a7686b17bf0c0c2f5ac1f4 to allow us to clear CDN cache via Dashboard, it would be great if you could enable dev mode in CDN settings.

    6. Have you cleared the CDN cache? Actually, we would not recommend to use CDN if you are still developing the site. It’s better to enable CDN once you finish and ready to launch site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 15:42

    Hello,

    You have JS errors in console http://prntscr.com/nqznyj

    Try to disable cache plugin. Probably some minification (either CSS or JS) causes the issue.
    If it does not help provide temporary Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 15:33

    Hello,

    Add the following code to Theme Options > Custom CSS:

    .mobile-menu-wrapper .menu .menu-show-all {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 15:15

    Hello,

    1) Our theme could not remove images from your Media library. We could provide you support for issues related strictly to our theme.

    2) We don’t have access to your Dashboard to even check the problem. Credentials you provided in the first topic do not work.

    3) Are the images missing on the frontend only or you also don’t see them in the Media?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 15:09

    Hello,

    Check the username and password that you provided. We can’t login to your Dashboard (ERROR: Incorrect username or password.) to help you.

    Reply back with correct credentials.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 15:05

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 15:05

    Hello,

    All the styles you put in Custom CSS are saved in wp-content/uploads/xstore/options-style.min.css
    If you removed all the custom styles from Theme Options but still see them on the frontend then probably that files are cached either by plugin cache or CDN, depending on what you use. Or both. So, make sure that you cleared the cache (plugin, browser and CDN).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 14:56

    Hello,

    1) Add the following custom to child theme style.css

    @media only screen and (max-width: 992px){
        .navbar-header.navbar-right .navbar-right .header-search{
            display:none;
        }
    }

    2) Unfortunately, this is a theme bug and we’ll fix it in next theme update. Use the following custom to change the color before the update if you need it:

    @media only screen and (max-width: 992px){
        .template-container .mobile-menu-wrapper .menu > li.over > a {
            color: #b351f1;
        }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 14:31

    Hello,

    Go to Products > edit product > scroll down to 8theme product options and change the custom tab title http://prntscr.com/nqygyf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 12:49

    Hello,

    It’s available.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 12:44

    Hello,

    2.9.2.1 version of the Legenda theme is an outdated version. We would recommend you to update the theme to the latest version 3.10. If you provide us with a temporary Dashboard and FTP access to your site we’ll help you with theme update to avoid problems. If you want to do it by your self then create staging site and update theme there first. Only if everything is ok on the staging site update production.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 12:36

    Hello,

    Child theme should be activated but I see that you made changes in the child theme.
    1) Read here what the child theme is https://developer.wordpress.org/themes/advanced-topics/child-themes/
    2) Child theme style.css should not be a copy of the parent theme style.css, it should include only changed styles, for example, http://prntscr.com/nqvz4r I have moved the custom styles from custom.css file to child theme style.css to get back your changes, seems you removed correct child theme styles that were added by our support before.
    You can delete the old version of Legenda 2.7.1 if you don’t need it anymore. But don’t delete 3.10 version of Legenda theme, this is parent theme!

    3) Child theme did not call the rtl.css, we have fixed it. Check the site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 11:41

    Hello,

    I think it would be better if you contact us via contact form https://www.8theme.com/contact-us/ and provide list of your purchase codes with links where you use it. What code is used you can find in XStore > Dashboard http://prntscr.com/nqvsgf
    After that, we’ll compare your information and inform you if you missed something.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 20, 2019 at 11:34

    Hello,

    Are you talking about product tab http://prntscr.com/nqvoy2 ?
    Go to Products > edit product and remove content for the custom product tab http://prntscr.com/nqvpqk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2019 at 14:45

    Hello,

    We won’t release a new template in the next 3-6 months. So, if you are limited in the time I would recommend you to draw attention to XStore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2019 at 14:39

    Hello,

    Import all of them one by one.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2019 at 14:37

    Hello,

    1) You need child theme translation files only in case you added custom code in child theme that includes localization functions, for example
    echo _n( '%s star', '%s stars', 1 ); etc.
    If you don’t include in child theme any strings that require translation you don’t need translation files for the child theme.

    2) You can use one of the directories:
    either /wp-content/languages/themes/ or /wp-content/languages/loco/themes/ It’s ok. But don’t use /wp-content/themes/languages becasue you’ll loose translation after theme update.
    Also, after any theme update, we would recommend you to Sync translations http://prntscr.com/npu8x3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2019 at 14:30

    Hello,

    We found that plugin doesn’t work properly with custom product attributes types. We have made some changes in plugin files (dokan-pro\templates\products\edit\html-product-attribute.php and dokan-pro\templates\orders\views\html-product-attribute.php) to fix the problem and contacted plugin author with the request to add support of the custom attributes. Waiting for their answer. Check your site now. Don’t update the plugin if you are not sure that plugin developers added our fix https://prnt.sc/nps9um to their files.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2019 at 14:11

    Hello,

    Problem is caused by GDPR Cookie Consent. If the plugin is enabled WPBakery does not add the bg image http://prntscr.com/nptrss it should be http://prntscr.com/nptqmg

    Try another plugin to add cookies notice, for example https://www.dfactory.eu/products/cookie-notice/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 17, 2019 at 13:22

    Hello,

    1) You can install and use Cookie Notice plugin.

    2) Go to Theme Options > Header settings > Top Bar > off http://prntscr.com/npqkp0 if you want to disable topbar.

    3) Do you want to show header over the slider? Then go to Theme Options > Header settings > choose the variant 2 of the header. After that edit page and choose to show revolution slider instead of the breadcrumbs to get overlap effect http://prntscr.com/npqnh6

    4) Login to your account of our site and go to https://www.8theme.com/downloads , there you’ll find the latest versions of all the included plugins for your theme.

    5) You may try to compose header using Static blocks feature and use Ultimate addons element (Modal box) to get cart/checkout content in the popup http://prntscr.com/npt0ds using cart/checkout shortcodes.

    6) There is no option to remove the uncategorized category. You can either rename it or hide on the frontend using custom CSS, for example

    .blog-post h6.active {
        display: none;
    }

    Regards

  • 1 2 3 … 728 729 730 … 1,010 1,011 1,012
    Viewing 21,870 results - 21,841 through 21,870 (of 30,337 total)
Viewing 30 posts - 21,841 through 21,870 (of 30,337 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.