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Dokan Plugin Compatibility Issue - by libyanspider

This topic has 18 replies, 3 voices, and was last updated 4 years, 11 months ago ago by Olga Barlow

libyanspider

Participant

May 8, 2019 at 12:27

Hello,
I have just found out that there is a compatibility issue between the theme and Doakn Plugin while adding a new product using the vendor’s dashboard.
The issue is that the product type is not saved as it should be.
Check the screenshots.
https://cl.ly/97aaab15e8a3
https://cl.ly/1debe1c30ac2
I have contacted the Dokan Plugin support and they asked to deactivate the theme and check if the issue is still there, and when I deactivated it the issue was fixed.
So, they asked to contact the theme support to check the issue.
Could you please check the issue?

Thanks in Advance

Please, contact administrator
for this information.

#213545 Copied Theme version: Version: 5.2 WooCommerce version: Version 3.6.2

17 Answers

Olga Barlow

Support staff

May 8, 2019 at 18:23

Hello,

Provide also temporary FTP access to your site and our developers will take a closer look.

Regards

#213564 Copied

libyanspider

Participant

May 9, 2019 at 11:15

Hello,
Thanks for your reply.
I have added FTP account details in the private content area.

Please contact administrator
for this information.

#213596 Copied

Rose Tyler

Support staff

May 10, 2019 at 14:21

Hello,

Thanks for the reply.
I will let you know once developers provide a reply.
Please do not change accesses.

Regards

#213671 Copied

libyanspider

Participant

May 13, 2019 at 12:30

Hello,

Any updates about this issue?

Regards,

#213755 Copied

Rose Tyler

Support staff

May 13, 2019 at 15:10

Hello,

We do not see the problem with the mentioned product or a new product anymore. Have you fixed the problem or changed some settings?

Regards

#213759 Copied

libyanspider

Participant

May 14, 2019 at 14:07

Hello,
Thanks for your reply.
No, I didn’t change any settings, which makes it weird.
I just tried from my side and the problem doesn’t exist anymore.

Regards,

#213814 Copied

Rose Tyler

Support staff

May 14, 2019 at 14:16

Hello,

Thanks for letting us know.
Feel free to ask if you have any other questions.

Regards

#213818 Copied

libyanspider

Participant

May 15, 2019 at 09:54

Hello,
I have another issue, it is related to the 8theme – Swatches Filter.
I have used this attribute filter, to filter the colours on the store, but what makes me confused is how to clear the results of the filter? and how to select a single colour each time?
Note: At the settings of the widget I tried both options of the query type “AND” – “OR”, but neither did what I expected.
Could you assist me with this?

Regards,

#213843 Copied

Rose Tyler

Support staff

May 15, 2019 at 13:32

Hello,

Add “8theme – Active Product Filters” widget to the sidebar and you will be able to unselect attribute – http://prntscr.com/novpyi

Regards

#213853 Copied

libyanspider

Participant

May 16, 2019 at 09:42

Hello,
Thanks for the reply,
That worked quite good for me, thanks for the advice.
While I was adding an attribute using the vendor’s dashboard, when I select the attributes that have the type: (Label, Image or Color), I have noticed that the attribute’s values textbox is not displayed, which means I can’t select any value.
Could you please check this issue?

Regards,

Please contact administrator
for this information.

#213888 Copied

Olga Barlow

Support staff

May 17, 2019 at 09:55

Hello,

We passed this issue to our developers and they need some time to fix it. I’ll inform you once we solve the problem.

Regards

#213967 Copied

Olga Barlow

Support staff

May 17, 2019 at 14:30

Hello,

We found that plugin doesn’t work properly with custom product attributes types. We have made some changes in plugin files (dokan-pro\templates\products\edit\html-product-attribute.php and dokan-pro\templates\orders\views\html-product-attribute.php) to fix the problem and contacted plugin author with the request to add support of the custom attributes. Waiting for their answer. Check your site now. Don’t update the plugin if you are not sure that plugin developers added our fix https://prnt.sc/nps9um to their files.

Regards

#213982 Copied

libyanspider

Participant

May 23, 2019 at 14:14

Hello,
Thanks for the reply and sorry for being late.
Could you send me the lines of codes you added? because it looks like I updated the plugin without knowing that you have added the fix.

Thanks again.

#214248 Copied

Olga Barlow

Support staff

May 23, 2019 at 14:34

Hello,

I sent you screenshot in the previous message with the code https://prnt.sc/nps9um . Contact Dokan plugin developers and ask them to fix the limit for the custom attributes. It will be the best way to avoid the problem in future. We have contacted them but they asked information about code that we use to implement variation swatches and have not replied back yet. So, your request to their support will speed up the process, I think.

Regards

#214252 Copied

libyanspider

Participant

May 23, 2019 at 14:46

Hello,
I have added the line codes in the screenshot you sent, and it worked fine.
Now I will try to add the fixes in the child theme, so I don’t lose it in any further updates.
Thanks again for your support.

#214253 Copied

libyanspider

Participant

May 23, 2019 at 14:49

Hello,
I will do my best to contact them, but I would appreciate it if you replied back to them.
Thanks

#214254 Copied

Olga Barlow

Support staff

May 23, 2019 at 14:55

Hello,

We did. We sent them our theme to test and mentioned fix that they should add to their plugin to avoid problems. But they did not reply back if they decided to add that fix.

Regards

#214255 Copied
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