Forum Replies Created

Viewing 30 posts - 21,781 through 21,810 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 09:33

    Hello,

    We don’t have option to change the font size for the h1-h6 tags, unfortunately. But if you tell me what elements on the frontend you want to change I’ll provide you custom code to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 09:07

    Hello,

    Because the top bar is disabled in theme options. If you chose the right top bar instead of the header then enable top bar (http://prntscr.com/nuajli)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 09:05

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 07:49

    Hello,

    Provide link to page where you are using the WPBakery grid builder. Also, provide temporary Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 07:46

    Hello,

    Cart redirects to cart page. There is no option to add custom link for the cart. It’s possible only by additional customization.
    If you want to change the permalinks type and have https://metsuco.com/cart/ instead of https://metsuco.com/?page_id=4501 go to Settings > Permalinks and choose the Post name type instead of Plain.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 07:43

    Hello,

    Disable WooCommerce WPML plugin if you did not set up the WPML in the correct way. It calls backend styles for the frontend.
    Contact WPML plugin support to solve this issue if you plan to use it in the future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 07:40

    Hello,

    To get sorting by custom attributes:
    1) go to Products > Attributes > create attributes and choose the type of the attribute according to your needs http://prntscr.com/nu98f9 .
    2) Use these attributes for your products (http://prntscr.com/nu999q)
    3) Go to Appearance > Widgets > add the widgets to filter by price, by attribute or swatches filter widgets http://prntscr.com/nu9a8d

    Watch the video tutorial to find out how to create variation swatches https://youtu.be/XO-PDvhPypc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 07:26

    Hello,

    I don’t see the mentioned code in the custom CSS http://prntscr.com/nu94quhttp://prntscr.com/nu94qu

    Make sure that you added the code and cleared the cache if you use any cache plugin, server cache or CDN.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2019 at 18:53

    Hello,

    Add the following code to Theme Options > Custom CSS

    .navbar {
        padding: 20px 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2019 at 18:50

    Hello, @Evgeny V

    1) What issue do you get while trying to create a new topic?
    2) Go to https://www.8theme.com/downloads/ Downloads page and download XStore import files archive, extract it. Find home-default-red folder and slider.zip archive inside. Import this archive via Revolution slider > Import.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2019 at 18:45

    Hello,

    Ok, great. Then you can just remove the xstore-child/_framework/ folder if you don’t need this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2019 at 14:14

    Hello,

    What version of the reCaptcha do you use?
    Because

    reCAPTCHA v3 doesn’t need a CAPTCHA widget (the “I’m not a robot” checkbox used in reCAPTCHA v2) to work, so [recaptcha] form-tags are no longer necessary. If [recaptcha] form-tags are found in a form template, Contact Form 7 5.1 or higher ignores them and replaces them with an empty string.

    https://contactform7.com/recaptcha/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2019 at 14:11

    Hello,

    1) Go to XStore > Dashboard > deactivate theme and activate it using new purchase code http://prntscr.com/ntxn6i You won’t lose any options.

    2) Provide us with temporary Dashboard access and link to page with Instagram element to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2019 at 14:09

    Hello,

    Edit the element http://prntscr.com/ntxm14 and find API option http://prntscr.com/ntxlm3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2019 at 13:56
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2019 at 12:17

    Hello,

    Edit the message that you get from the client http://prntscr.com/ntvrhk and add the shortcodes of the other information that you want to receive, for example http://prntscr.com/ntvsl6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 27, 2019 at 12:13

    Hello,

    Problem was caused by xstore-child/framework/theme-functions.php file.
    1) Child theme version of the file is the out of date version.
    2) You don’t need to copy the whole file with all the theme functions if you want to change only one of them. Copy only the code of the function that you want to change and add it to xstore-child/functions.php file, make the necessary changes, for example, http://prntscr.com/ntvpf8

    I have commented out xstore-child/framework/theme-functions.php file and don’t see the error anymore. What function did you change there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2019 at 11:29

    Hello,

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2019 at 11:06

    Hello,

    1) Did you clear browser and plugin cache after that?
    2) What code did you add?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2019 at 11:04

    Hello,

    One important thing: as I can see you still have not solved the problem with the server.
    We can’t proceed with the theme update because the new version of theme won’t be activated.

    If we ping your site we get 100.0% packet loss http://prntscr.com/nsqzj2
    To activate theme your server should send the request to our server, our server checks the request and sends the respond. Your server should get the response. But seems it does not because of some limits. Contact your hosting provider to fix this problem and only after that reply back here with the Dashbaord access to the second site (promotofx.com)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2019 at 10:09

    Hello,

    There is no default option to show them on hover.
    You can use Static Block to create mega menu and get the different styles for the subitems.
    Also, you can use Static block and use Raw HTML with simple HTML to create your items and subitems http://prntscr.com/nsq92r and show the subitems on hover by custom CSS in case you have appropriate CSS and HTML skills.

    Watch the video tutorial how to create mega menu using Static block https://youtu.be/f07MBdnFPfk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 24, 2019 at 10:02

    Hello,

    We were able to edit files via the Dashboard. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2019 at 17:35

    Hello,

    Seems that problem is related to theme. Could you, please, provide FTP access to your site to help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2019 at 16:38

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2019 at 14:55

    Hello,

    We did. We sent them our theme to test and mentioned fix that they should add to their plugin to avoid problems. But they did not reply back if they decided to add that fix.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2019 at 14:34

    Hello,

    I sent you screenshot in the previous message with the code https://prnt.sc/nps9um . Contact Dokan plugin developers and ask them to fix the limit for the custom attributes. It will be the best way to avoid the problem in future. We have contacted them but they asked information about code that we use to implement variation swatches and have not replied back yet. So, your request to their support will speed up the process, I think.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2019 at 14:30

    Hello,

    Cache plugin provider? Don’t understand you.
    1) Could you tell me if you use a cache plugin or server cache?
    2) Provide me temporary Dashboard access to your site to check the plugins that you use.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2019 at 14:26

    Hello,

    1) Copy woocommerce folder with folders and files inside from staging child theme folder to production.
    2) Find code in the staging child theme functions.php and copy to production child theme

    add_action('after_setup_theme', 'etheme_wc_image_slider_support', 2);
        function etheme_wc_image_slider_support () {
            add_theme_support( 'wc-product-gallery-slider' );
        }

    3) Add the following code to style.css
    .`quick-view-popup .images, .single-product-page .images {
    visibility: visible;
    }
    .flex-control-nav {
    display: block;
    }`

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2019 at 14:16

    Hello,

    1) Do you still have double H4 “Category” tag? Provide link to page where you have this issue.
    2) Sorry, missed the second question. Check the footer now. We would recommend you to use Static block feature to create columns layout in footer https://youtu.be/KWAQRXZXsaw

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 23, 2019 at 13:39

    Hello,

    Have you cleared the browser cache?
    We don’t see the problem
    https://gyazo.com/926ac87f4cee190a161c08e5da3be837

    Regards

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Viewing 30 posts - 21,781 through 21,810 (of 30,391 total)
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