Product selection - by Rodrigo - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 4 years, 10 months ago ago by Olga Barlow

  • Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 21, 2019 at 15:38

    Hello again
    I just discovered that in the color selection of each product it does not change to the correct photo (private)
    What can I do?

    Regards,

    Please, contact administrator
    for this information.
    19 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 21, 2019 at 18:29

    Hello,

    Sorry but I don’t see any problem https://gyazo.com/d2fd7c523f616a5f581d462fbd7782a8
    Have you sorted out?

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 22, 2019 at 08:12

    Hello again Olga….It ‘s strange because it does’t work neither on my computer or on my mobile…but yes in my partner computer…something is wrong about that…

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2019 at 08:15

    Hello,

    Please clear all cache and check one more time.
    If this doesn’t help, let us know version of your browser.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 22, 2019 at 08:25

    Hello,
    Cache is clean and Chrome is updated….In firefox works fine…..The problem is in Chrome

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 22, 2019 at 08:29

    Ohhh!…It’s fixed!!!….I have cheaned cache again and it works!!!
    Many many tks!!!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2019 at 08:30

    You’re welcome!
    Have a nice day.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 22, 2019 at 09:56

    Hello again Rose…something is wrong about te colour selection in mobile:
    .- The foto gallery is hidden and if you select different colour doesn’t change…but it’s ok if you maximize the photo… tks for you patience 🙁

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 22, 2019 at 10:34

    Hello,

    You have js errors in the console http://prntscr.com/nrssnq
    If you enabled the cache plugin try to disable minification option, seems one of the third-party plugins that you use does not support minification.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 22, 2019 at 11:28

    Ok…tks…I’m speaking with plugin support….

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 22, 2019 at 12:07

    You’re welcome.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 23, 2019 at 08:07

    Hello again Rose….the plugin support says that they can’t do something. So, the problem is about cache plugin? May be we need to change the cache plugin provider

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 23, 2019 at 14:30

    Hello,

    Cache plugin provider? Don’t understand you.
    1) Could you tell me if you use a cache plugin or server cache?
    2) Provide me temporary Dashboard access to your site to check the plugins that you use.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 23, 2019 at 16:21

    Hello Olga:
    1) Cache plugin
    2) Private

    Regards,

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 23, 2019 at 17:35

    Hello,

    Seems that problem is related to theme. Could you, please, provide FTP access to your site to help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 24, 2019 at 10:02

    Hello,

    We were able to edit files via the Dashboard. Check now.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 28, 2019 at 10:10

    Tks Olga!!…Could I know what was the problem??

    Regards,

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 28, 2019 at 14:34

    Hello,

    It was theme bug with the image of the product variation, the problem with the script. We have fixed problem on your site and fix also will be included in next theme update.

    Regards

    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    May 28, 2019 at 15:46

    Thanks!!

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 28, 2019 at 18:49

    You are welcome!

    Regards

  • Viewing 20 results - 1 through 20 (of 20 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.