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Topic: Activate new key

graphics

Participant

May 27, 2019 1:51 pm

Hi,

I have duplicate one of my website who had the Xstore theme. I want to buy a new licence and to activate it on the duplicate website without loosing all the content.
What are the steps ?

Thank you.
Theme version: 5.3
WooCommerce version: 3.6.3

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graphics

Participant

May 27, 2019 1:53 pm

And other question, in the instagram feed i want to show only my post not post with my # so i enter just my username without the # but it is still showing the content of the #. what can i do ?

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Olga Barlow

Support staff

May 27, 2019 2:11 pm

Hello,

1) Go to XStore > Dashboard > deactivate theme and activate it using new purchase code http://prntscr.com/ntxn6i You won’t lose any options.

2) Provide us with temporary Dashboard access and link to page with Instagram element to check the problem.

Regards

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graphics

Participant

May 29, 2019 6:49 am

Thank you I have activate my new key 🙂

I give you Dashboard access so you can check the instagram feed on the HOMEPAGE.

Thank you !
Lea.

Content is visible for topic creator and
support staff only.

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Rose Tyler

Support staff

May 29, 2019 7:29 am

Hello,

You’re welcome!
Could you, please provide URL of your site?
Make sure that wp-admin credentials are correct.

Regards

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graphics

Participant

May 29, 2019 8:54 am

Hi, the problem have been solved alone and it’s showing now the right instagram feed.
Thank you !

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Rose Tyler

Support staff

May 29, 2019 9:24 am

Hello,

You’re welcome!

Regards

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