Activate new key

• 

  graphics

  |

  Participant

  | May 27, 2019 at 1:51 pm

  Hi,

  I have duplicate one of my website who had the Xstore theme. I want to buy a new licence and to activate it on the duplicate website without loosing all the content.
  What are the steps ?

  Thank you.

  Theme version: 5.3

  WooCommerce version: 3.6.3

  #214429 copied to clipboard
  

  graphics

  |

  Participant

  | May 27, 2019 at 1:53 pm

  And other question, in the instagram feed i want to show only my post not post with my # so i enter just my username without the # but it is still showing the content of the #. what can i do ?

  #214430 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | May 27, 2019 at 2:11 pm

  Hello,

  1) Go to XStore > Dashboard > deactivate theme and activate it using new purchase code http://prntscr.com/ntxn6i You won’t lose any options.

  2) Provide us with temporary Dashboard access and link to page with Instagram element to check the problem.

  Regards

  #214433 copied to clipboard
  

  graphics

  |

  Participant

  | May 29, 2019 at 6:49 am

  Thank you I have activate my new key 🙂

  I give you Dashboard access so you can check the instagram feed on the HOMEPAGE.

  Thank you !
  Lea.

  

  Content is visible for topic creator and
  support staff only.

  #214510 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 29, 2019 at 7:29 am

  Hello,

  You’re welcome!
  Could you, please provide URL of your site?
  Make sure that wp-admin credentials are correct.

  Regards

  #214516 copied to clipboard
  

  graphics

  |

  Participant

  | May 29, 2019 at 8:54 am

  Hi, the problem have been solved alone and it’s showing now the right instagram feed.
  Thank you !

  #214518 copied to clipboard
  

  Rose Tyler

  |

  Support staff

  | May 29, 2019 at 9:24 am

  Hello,

  You’re welcome!

  Regards

  #214519 copied to clipboard
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