Forum Replies Created

Viewing 30 posts - 21,751 through 21,780 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2019 at 14:32

    Hello,

    The problem caused by symbols of your language that you use in slug http://prntscr.com/nuxhu5
    We sent your issue to our developers and I’ll inform you once they fix the problem.

    But also I would not recommend you to use Arabic symbols for slugs not just because of this issue but because of SEO https://yoast.com/video/ask-yoast-slug-for-arabic-urls/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2019 at 11:07

    Hello,

    1) You set image width 500px http://prntscr.com/nuu6sb Container width is 1170px. So, 500×2 + 6×4(image paddings with border) + 15×4(columns paddings)= 1084 images are center aligned and you get the gap. Change the images width.
    2) Also, you may try Media grid element if you want to add few images http://prntscr.com/nuu5kc It allows you to choose the gap, number of images per row and also image design http://prntscr.com/nuu6cr

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2019 at 09:30

    Hello,

    You are welcome.
    Use the WooCommerce snippets to remove default tabs https://docs.woocommerce.com/document/editing-product-data-tabs/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2019 at 09:27

    Hello, @Jeff_Margel, @Maryam_Sultan

    Unfortunately, at this moment we don’t have any other solutions to optimize theme.
    If you are not satisfied by theme speed we are ready to give refund or offer XStore theme(that has better speed results) instead of Royal. You can submit refund request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2019 at 08:22

    Hello,

    The best way to update site where you made customization is to create the staging site (full copy of the production site) and update theme there first and if everything is ok then update production. Provide us with temporary Dashboard and FTP access to the staging site and we’ll check why you have problems with the update. As a rule, we are able to help and update theme without loosing of the additional customization.

    Would you mind to try?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 19:01

    Hello,

    You have only one file from our theme on the list that you provided.
    Site optimization service is not included in our support and our support specialists could help you only with issues related strictly to theme bugs/options but not to site optimization.
    Contact WPKraken team to get professional help with site optimization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 18:57

    Hello,

    If you want to make content of the description full screen width then enable stretch row option http://prntscr.com/nujmdf

    If you want to make tabs width to suit container width below the sidebar it requires changes of the template files. We made changes in child theme (woopress-child/woocommerce).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 18:49

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 18:48

    Hello,

    We can’t login to check because you your plugin http://prntscr.com/nujkpi
    Please, disable it for some time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 18:46

    Hello,

    The Shop page displays the Shop page widget area (Appearance > Widgets). Cart, Checkout, My account and other simple pages display the Main sidebar widget area. You can choose another widget area for these pages in page options (Pages > edit page > scroll down to 8theme Options > Widget Area) or disable it at all for the page choosing Sidebar > Without.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 18:42

    Hello,

    Check now http://prntscr.com/nujfij
    Massive Addons applied the default padding for that element and your text was too long. We removed padding to show it all.

    Also, we would not recommend you to keep enabled plugins that you don’t plan to use (Smart product, Subscriptio, WooZone) because every additional plugin slows down the site a little bit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 18:20

    Hello,

    Options were not imported. Do you plan to use bg image for your breadcrumbs for all the site and keep header overlap option enabled like the Wedding demo has, for example, https://xstore.8theme.com/demos/wedding/shop/ or want to implement it for this home page only? I need to know to understand if I need to guide you on how to edit global options or the page options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 18:16

    P.S. Also, I would suggest you to edit images before uploading them for your products and make them all the same size, for example, 1000×1500. Then your grid will look nice and images won’t be cropped.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 18:12

    Hello,

    You did not add any content to the area where you used product image as background.
    So, either add content there, empty space at least http://prntscr.com/nuj1ds or use Product Image element instead of the background http://prntscr.com/nuj2qf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 17:57

    Hello,

    If you want to make site multilanguage then you need to use one of the additional plugins to implement this:
    1) WPML(paid)
    2) qTranslate(free)
    2) Polylang(free with paid extra options)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 14:39

    Hello,

    Because that text comes from Theme Options http://prntscr.com/nufujv
    Did you translate it there?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 14:34

    Hello,

    It was theme bug with the image of the product variation, the problem with the script. We have fixed problem on your site and fix also will be included in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 14:31

    Hello,

    In this way http://prntscr.com/nufpvv or you are talking about full-width (full browser width) for the tabs content?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 14:11
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 14:10

    Hello,

    Check this FAQ https://docs.woocommerce.com/document/email-faq/

    XStore theme does not have any mail options. All the questions about order emails are related to WC plugin and your server, so, if you have problems with this contact WC plugin support because we are able to help only with issues related to our theme options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 14:08

    Hello,

    1) Go to Pages > edit cart, Checkout, My account pages and disable sidebar in page options http://prntscr.com/nufbgs

    2) Provide link to your page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 13:32

    Hello,

    WooCommerce plugin manages the order of the variations. Set the necessary custom order in Products > Attributes > edit attribute, drag and drop the element to set the necessary order http://prntscr.com/nuenqw .

    There is no option to change the color of the product name you can do this by custom CSS

    .product-information-inner .product_title {
        color: #b0d1c4;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 13:15

    Hello,

    You can change the headings font-family, color, line height etc http://prntscr.com/nuecoj everything except the font-size, unfortunately. Anyway, feel free to contact me if you need to change the size for the built-in element an I’ll help you with no problem.

    To get the layout you sent make sure that wide layout is chosen in Theme Options > General http://prntscr.com/nueeb6 You’ll be able to change the header/footer/menu color from the appropriate sections of the ThemeOptions. If you want to stretch section bg edit row settings http://prntscr.com/nuefx7

    Your site will really cool I think!
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 11:01

    Hello,

    To remove size guide remove the image https://gyazo.com/3fcc6feae2f3eceda59c02aa68a70743

    To add margin change the margin in Theme Options > Header > Header settings > Header margin-bottom http://prntscr.com/nuca7p

    Order of the WooCommerce variations does not depend on our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 09:36

    Hello,

    Yes, Position Right top bar means that you want to place icon in the right top bar http://prntscr.com/nuaz47

    In case you want to show the cart icon in the default position next to wishlist then choose the Header position instead of top bar.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 09:33

    Hello,

    We don’t have option to change the font size for the h1-h6 tags, unfortunately. But if you tell me what elements on the frontend you want to change I’ll provide you custom code to implement this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 09:07

    Hello,

    Because the top bar is disabled in theme options. If you chose the right top bar instead of the header then enable top bar (http://prntscr.com/nuajli)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 09:05

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 07:49

    Hello,

    Provide link to page where you are using the WPBakery grid builder. Also, provide temporary Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 28, 2019 at 07:46

    Hello,

    Cart redirects to cart page. There is no option to add custom link for the cart. It’s possible only by additional customization.
    If you want to change the permalinks type and have https://metsuco.com/cart/ instead of https://metsuco.com/?page_id=4501 go to Settings > Permalinks and choose the Post name type instead of Plain.

    Regards

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Viewing 30 posts - 21,751 through 21,780 (of 30,337 total)
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