Return to previous page

Topic: Products are somehow broken

Sergei

Participant

May 27, 2019 8:37 pm

https://smartbaby.lv/product/detskij-chaj-travjanoj-fenhel/?lang=ru

i tried to create description of product but somehow its broken, can you check?
Site URL: hidden
Theme version: 5.2

#214442 copied to clipboard

Like

Olga Barlow

Support staff

May 28, 2019 7:43 am

Hello,

Disable WooCommerce WPML plugin if you did not set up the WPML in the correct way. It calls backend styles for the frontend.
Contact WPML plugin support to solve this issue if you plan to use it in the future.

Regards

#214449 copied to clipboard

Like

Sergei

Participant

June 3, 2019 8:07 pm

Hello where i can fix it myself can you help? im not sure why wpml did it , but can you give me lie go to this page lie products and there bacend/frontend editor and there or something like that

#214902 copied to clipboard

Like

Olga Barlow

Support staff

June 4, 2019 7:58 am

Hello,

Disable WooCommerce WPML plugin (Plugins > all plugins > find WooCommerce WPML and disable it).
Questions related to third-party plugins are outside the scope of our support. Sorry, we are not WPML plugin developers and did not study plugin’s code in details to know all the particular qualities of that plugin. So, contact plugin developers.

Regards

#214919 copied to clipboard

Like

Sergei

Participant

June 7, 2019 11:44 am

Hello i deactivated wpml and it seems problem was not there.
https://smartbaby.lv/product/classic-analog-watch/
here is product you cans ee its still broken, i think who installed from your 8theme didnt check products and they were already broken.
can you check it? there is no wpml now

#215190 copied to clipboard

Like

Olga Barlow

Support staff

June 7, 2019 12:05 pm

Hello,

Nope, maybe you disabled WPML but you did not disable the WooCommerce WPML http://prntscr.com/nyt6i3
Provide Dashboard access, we’ll disable it for you. You are not the first why reported about this issue and it’s not related to our theme but to WooCommerce WPML plugin. You’ll solve the problem faster if just contact WPML support.

You can enable the default theme (Storefront), inspect elements and found that if WooCommerce WPML plugin is enabled admin.css style is called on the frontend http://prntscr.com/nyt8de
Actually, these styles break the tabs layout https://gyazo.com/603521ce5bb8406f5f06b8180cd6487b?token=ce848894f1b6f75c9737e3d90d849585

Hope my explanation is clear.

Regards

#215192 copied to clipboard

Like