Forum Replies Created

Viewing 30 posts - 21,721 through 21,750 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 3, 2019 at 08:22

    Hello,

    Image that you provided is broken. Could you provide the correct link and explain your problem in more details. What things do you want to implement and what difficulties did you face?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 16:17

    Hello,

    Unfortunately, there is no global option. You can change it by additional customization.
    1) Find function etheme_page_config (xstore/framework/sidebars.php) and add the following code as mentioned on the screenshot
    $layout = apply_filters('etheme_page_config', $layout);

    2) Add the following code to child theme functions.php

    add_filter('etheme_page_config', 'custom_etheme_page_config', 20, 1);
    function custom_etheme_page_config($layout) {
    	$layout['sidebar-size'] = 8;
    	$layout['content-size'] = 4;
    	return $layout;
    }

    Screenshot https://prnt.sc/nvyfu6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 16:13

    Hello,

    The problem caused by the WooCommerce Order Status & Actions Manager plugin. It generated the Fatal error http://prntscr.com/nvyl9x
    If plugin is deactivated everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 15:36

    Hello,

    Have you also updated the XStore core plugin to version 1.2.2?

    Provide temporary Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 14:50

    Hello,

    Changes were made in woopress/woocommerce/content-single-product.php
    Fix will be included also in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 14:46

    Hello,

    Theme update could not remove media from the uploads folder.
    Check if image files are in the uploads folder and if not then contact your hosting provider to find out why they disappeared.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 14:33

    Hello,

    1) Go to Appearance > Themes > install and activate Storefront.

    2) If problem persists only when our theme is activated then provide us with Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 12:28

    Hello,

    We can’t reproduce this issue on our test installation. Provide FTP access to your site to check the problem in more details.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 12:12

    Hello,

    Do you want to use our portfolio option and built-in portfolio page https://xstore.8theme.com/portfolio/ or want to use just media grid/post grid WPBakery element? Because it’s different things and these options have different instructions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 12:06

    Hello,

    Check now, please.

    We made moved some functions to WooPress Core plugin, removed some out of date function in the 5.0 version. Probably you faced problem becasue of this.

    We made changes in the following files to fix the issues after update:
    woopress/page.php(to fix WPML problem with projects and fix will be included in next theme update)
    woopress-child/functions.php, woopress-child/content-portfolio.php, woopress-child/portfolio.php
    You can compare code with the old version of files to find out what exactly was changed https://text-compare.com/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 11:58

    Hello,

    1) Try to disable the cache plugin at all and check.
    2) If plugin is ok then why do you get the error in console? It disappears once you disable plugin.I’m not telling you that plugin causes the main issue that you have but I’m sure about that error. You can disable plugin, clear cache and check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 11:51

    Hello,

    Actually, you did not translate these strings in plugin settings http://prntscr.com/nvuiv2
    So, be attentive and if you have issues related to third-party plugins contact plugins support. You’ll get the answer faster because the author knows the options of his product.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 11:27

    Hello,

    Look, if plugin translation does not work even with the default theme you need to contact the plugin author and ask him to check and help you. Maybe something was made wrong while creating plugin translation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 11:02

    Hello,

    1) We don’t see any problem with your site even in incognito mode https://gyazo.com/94c507de6d95fddb47a179396bff9bad
    2) ASM Valora para WooCommerce plugin causes error http://prntscr.com/nvtrtz Contact plugin author to fix this.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 31, 2019 at 10:49

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 16:45

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 16:30

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 15:39

    Hello,

    1) Any problem with this now, backend http://prntscr.com/nvgoyg , frontend http://prntscr.com/nvgpht
    Assume image does not appear if you don’t add any product to the list http://prntscr.com/nvgpw3 But are you sure that you want to show the random product there?
    2) You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 15:34

    Hello,

    Check the staging site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 11:50

    Hello,

    1) http://prntscr.com/nvcv5m are you talking about variation image if the variation is chosen? I don’t see the problem with this http://prntscr.com/nvcwdf

    2) Don’t see problem with the string translation of that text if the translation is complete and cache cleared http://prntscr.com/nvcxho

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 11:04

    Hello,

    You need to go to Dashboard > Updates > check the XStore theme in the list and press update. Don’t update child theme by the default one. Child theme is theme that includes your changes, don’t replace files in that theme by default files. More information about child theme read here https://developer.wordpress.org/themes/advanced-topics/child-themes/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 11:00

    Hello,

    There is only 1 product https://prnt.sc/nvc40u Q-ty input won’t appear even with the default theme https://prnt.sc/nvc2q2 You should have at least 2 product in the stock to get q-ty input.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 10:30

    Hello,

    This problem is not related to our theme, Loco translate plugin is not part of the theme. We are able to help only if problem is related to theme options or caused by theme files. All the issues related to default WP options or third-party plugins are outside of our support, unfortunately. If you get the 403 error, as a rule, it’s related to server settings, check the server error logs. Contact your hosting provider to fix it.
    If you can’t do this then use poEdit extension to translate the theme out of the WP Dashboard.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 08:28
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 08:21

    Hello,

    Because of the alignment type that you chose http://prntscr.com/nv9ohl
    Read the Revolutions slider docs to get the detailed description of all the important options for the layers https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 08:17

    Hello,

    Provide temporary Dashboard and FTP access to your site to check the problem in more details and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 30, 2019 at 08:14

    Hello,

    Thank you. We have passed your issue to our developers and inform you once they fix it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2019 at 18:11

    Hello,

    Yes, use the translation files to change the text to what you need. I mean instead of real translation you will add the “Sold out” text into translation field. How to translate theme you can read here https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2019 at 18:08

    Hello,

    Looks that problem was related to cache. We cleared cache and did not face problem with login after that.

    Anyway, check the plugins list and check the plugin’s description https://www.8theme.com/documentation/xstore/plugins/included-plugins/ Disable plugins that you don’t plan to use because every additional plugin slows down the site a little bit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 29, 2019 at 17:40

    Hello,

    Looks that some fatal error happened. Enable WP debug to check what error you have. Also, provide us with FTP access to your site to help you.

    Regards

  • 1 2 3 724 725 726 1,012 1,013 1,014
    Viewing 21,750 results - 21,721 through 21,750 (of 30,391 total)
Viewing 30 posts - 21,721 through 21,750 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.