Theme update could not remove media from the uploads folder.
Check if image files are in the uploads folder and if not then contact your hosting provider to find out why they disappeared.
Regards
Olga Barlow
Participant
May 31, 2019 at 14:33
Hello,
1) Go to Appearance > Themes > install and activate Storefront.
2) If problem persists only when our theme is activated then provide us with Dashboard and FTP access to your site.
Regards
Olga Barlow
Participant
May 31, 2019 at 12:28
Hello,
We can’t reproduce this issue on our test installation. Provide FTP access to your site to check the problem in more details.
Regards
Olga Barlow
Participant
May 31, 2019 at 12:12
Hello,
Do you want to use our portfolio option and built-in portfolio page https://xstore.8theme.com/portfolio/ or want to use just media grid/post grid WPBakery element? Because it’s different things and these options have different instructions.
Regards
Olga Barlow
Participant
May 31, 2019 at 12:06
Hello,
Check now, please.
We made moved some functions to WooPress Core plugin, removed some out of date function in the 5.0 version. Probably you faced problem becasue of this.
We made changes in the following files to fix the issues after update:
woopress/page.php(to fix WPML problem with projects and fix will be included in next theme update)
woopress-child/functions.php, woopress-child/content-portfolio.php, woopress-child/portfolio.php
You can compare code with the old version of files to find out what exactly was changed https://text-compare.com/
Regards
Olga Barlow
Participant
May 31, 2019 at 11:58
Hello,
1) Try to disable the cache plugin at all and check.
2) If plugin is ok then why do you get the error in console? It disappears once you disable plugin.I’m not telling you that plugin causes the main issue that you have but I’m sure about that error. You can disable plugin, clear cache and check.
Regards
Olga Barlow
Participant
May 31, 2019 at 11:51
Hello,
Actually, you did not translate these strings in plugin settings http://prntscr.com/nvuiv2
So, be attentive and if you have issues related to third-party plugins contact plugins support. You’ll get the answer faster because the author knows the options of his product.
Regards
Olga Barlow
Participant
May 31, 2019 at 11:27
Hello,
Look, if plugin translation does not work even with the default theme you need to contact the plugin author and ask him to check and help you. Maybe something was made wrong while creating plugin translation.
2) Don’t see problem with the string translation of that text if the translation is complete and cache cleared http://prntscr.com/nvcxho
Regards
Olga Barlow
Participant
May 30, 2019 at 11:04
Hello,
You need to go to Dashboard > Updates > check the XStore theme in the list and press update. Don’t update child theme by the default one. Child theme is theme that includes your changes, don’t replace files in that theme by default files. More information about child theme read here https://developer.wordpress.org/themes/advanced-topics/child-themes/
Regards
Olga Barlow
Participant
May 30, 2019 at 11:00
Hello,
There is only 1 product https://prnt.sc/nvc40u Q-ty input won’t appear even with the default theme https://prnt.sc/nvc2q2 You should have at least 2 product in the stock to get q-ty input.
Regards
Olga Barlow
Participant
May 30, 2019 at 10:30
Hello,
This problem is not related to our theme, Loco translate plugin is not part of the theme. We are able to help only if problem is related to theme options or caused by theme files. All the issues related to default WP options or third-party plugins are outside of our support, unfortunately. If you get the 403 error, as a rule, it’s related to server settings, check the server error logs. Contact your hosting provider to fix it.
If you can’t do this then use poEdit extension to translate the theme out of the WP Dashboard.
Looks that some fatal error happened. Enable WP debug to check what error you have. Also, provide us with FTP access to your site to help you.
Regards
Olga Barlow
Participant
May 29, 2019 at 17:37
Hello,
1) Could you provide link to page where you use that element for better understanding of the problem?
2) All departments text is the text of the secondary menu http://prntscr.com/nv0igb I don’t see that the secondary menu is enabled on your site. Could you, please, tell me do you want to translate this text at the backend or on the fronend? Provide screenshot of the source text that you want to translate, not the text in the string translator.
Regards
Olga Barlow
Participant
May 29, 2019 at 15:38
Hello,
Check now, please.
Regards
Olga Barlow
Participant
May 29, 2019 at 14:55
Hello,
We can exchange Royal to XStore. You need to buy XStore theme, reply back with purchase code and submit the refund request for the Royal theme.
Regards
Olga Barlow
Participant
May 29, 2019 at 14:53
Hello,
We told you to create staging site and provide Dashboard and FTP access to that site. Once we update staging site and you check that everything is ok then we’ll be able to update production site and we also need FTP, not just Dashboard access.
So, please:
1) Create a staging site (full copy of the existing site in subfolder or subdomain) and provide link and FTP access
2) Once we finish the update of the staging site, please, provide FTP access to production to update production site. Do the backup of the production site before the update!
Regards
Olga Barlow
Participant
May 29, 2019 at 14:40
Hello,
If you want to change the options for the page only:
1) Make sure that CMB2 plugin is installed and activated
2) Go to Pages > edit your home page > scroll down to 8theme Options and enable Header overlap, Header transparent, choose the header color scheme white and top bar white http://prntscr.com/nuxly6
If you want to apply these options in general then go to XStore > Theme Options > Header find these options and enable them.
If you are using the latest theme version and imported home red version from the Dashboard http://prntscr.com/nuxp86 options would be imported. I’m not sure why it failed on your site.
