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  jboeshar

  Participant

  May 23, 2019 6:32 pm

  The product are showing a N/A for the SKU and not showing the actual SKU of the products.

  Site URL: hidden

  Theme version: 5.0

  WooCommerce version: 3.6.3

  #214272 copied to clipboard

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  Rose Tyler

  Support staff

  May 24, 2019 7:09 am

  Hello,

  I do not see the problem on your site http://prntscr.com/nsnxkh Is it solved?

  Regards

  #214286 copied to clipboard

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  jboeshar

  Participant

  May 24, 2019 1:33 pm

  No the problem is still there. It is happening on products that have variations. https://crawlspace-diy.com/product/12-mil-dura-skrim-12wb-crawlspace-vapor-barrier/

  #214356 copied to clipboard

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  Rose Tyler

  Support staff

  May 24, 2019 1:49 pm

  Hello,

  Please provide temporary wp-admin and FTP access.

  Regards

  #214357 copied to clipboard

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  jboeshar

  Participant

  May 28, 2019 3:29 pm

  Here are the credentials thank you. Can you please let us know what changes are made as we have 2 other sites that use this theme that are experiencing the same issue.

  

  Content is visible for topic creator and
  support staff only.

  #214481 copied to clipboard

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  Olga Barlow

  Support staff

  May 28, 2019 6:48 pm

  Hello,

  We can’t login to check because you your plugin http://prntscr.com/nujkpi
  Please, disable it for some time.

  Regards

  #214495 copied to clipboard

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  jboeshar

  Participant

  May 29, 2019 2:23 pm

  We have disabled the plugin you should be good now.

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  Olga Barlow

  Support staff

  May 30, 2019 8:14 am

  Hello,

  Thank you. We have passed your issue to our developers and inform you once they fix it.

  Regards

  #214601 copied to clipboard

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  Rose Tyler

  Support staff

  May 30, 2019 3:24 pm

  Hello,

  Fixed. Please check now.

  Regards

  #214646 copied to clipboard

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  jboeshar

  Participant

  May 31, 2019 2:45 pm

  Thank you. Can you please let us know what change was made we have 2 other licenses of this theme that we use that are having the same problem.

  #214712 copied to clipboard

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  Olga Barlow

  Support staff

  May 31, 2019 2:50 pm

  Hello,

  Changes were made in woopress/woocommerce/content-single-product.php
  Fix will be included also in next theme update.

  Regards

  #214714 copied to clipboard

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  therocks36

  Participant

  June 3, 2019 8:32 pm

  Can you please tell what to do to solve problem till we wait for the next update and our site works correctly?

  Thanks.

  #214904 copied to clipboard

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  Olga Barlow

  Support staff

  June 4, 2019 9:15 am

  Hello, @therocks36

  Edit woopress/woocommerce/content-single-product.php file and add the following code to line 13 http://prntscr.com/nxctxn
  global $product;

  Regards

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