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Topic: SKU not showing on product pages - by jboeshar

jboeshar

Participant

May 23, 2019 6:32 pm

The product are showing a N/A for the SKU and not showing the actual SKU of the products.
Site URL: hidden
Theme version: 5.0
WooCommerce version: 3.6.3

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Rose Tyler

Support staff

May 24, 2019 7:09 am

Hello,

I do not see the problem on your site http://prntscr.com/nsnxkh Is it solved?

Regards

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jboeshar

Participant

May 24, 2019 1:33 pm

No the problem is still there. It is happening on products that have variations. https://crawlspace-diy.com/product/12-mil-dura-skrim-12wb-crawlspace-vapor-barrier/

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Rose Tyler

Support staff

May 24, 2019 1:49 pm

Hello,

Please provide temporary wp-admin and FTP access.

Regards

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jboeshar

Participant

May 28, 2019 3:29 pm

Here are the credentials thank you. Can you please let us know what changes are made as we have 2 other sites that use this theme that are experiencing the same issue.

Content is visible for topic creator and
support staff only.

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Olga Barlow

Support staff

May 28, 2019 6:48 pm

Hello,

We can’t login to check because you your plugin http://prntscr.com/nujkpi
Please, disable it for some time.

Regards

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jboeshar

Participant

May 29, 2019 2:23 pm

We have disabled the plugin you should be good now.

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Olga Barlow

Support staff

May 30, 2019 8:14 am

Hello,

Thank you. We have passed your issue to our developers and inform you once they fix it.

Regards

#214601 copied to clipboard

Rose Tyler

Support staff

May 30, 2019 3:24 pm

Hello,

Fixed. Please check now.

Regards

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jboeshar

Participant

May 31, 2019 2:45 pm

Thank you. Can you please let us know what change was made we have 2 other licenses of this theme that we use that are having the same problem.

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Olga Barlow

Support staff

May 31, 2019 2:50 pm

Hello,

Changes were made in woopress/woocommerce/content-single-product.php
Fix will be included also in next theme update.

Regards

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therocks36

Participant

June 3, 2019 8:32 pm

Can you please tell what to do to solve problem till we wait for the next update and our site works correctly?

Thanks.

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Olga Barlow

Support staff

June 4, 2019 9:15 am

Hello, @therocks36

Edit woopress/woocommerce/content-single-product.php file and add the following code to line 13 http://prntscr.com/nxctxn
global $product;

Regards

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