Product Photos Not Visible on Single Product Page

This topic has 15 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Rose Tyler

  • Avatar: seanseansean
    seanseansean
    Participant
    May 30, 2019 at 21:04

    Hello,

    Product photos are only visible when I use the wide single product page format, all other layout options show all information except for the product photos. Can you please advise on why this is happening?

    Please, contact administrator
    for this information.
    14 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 07:13

    Hello,

    How does it work with the default WC theme – Storefront?
    Try to disable all the third-party plugins, that do not come bundled with our theme, clear cache and check how it works then.
    Have you made changes in template files?
    Please let us know.

    Regards

    Avatar: seanseansean
    seanseansean
    Participant
    May 31, 2019 at 13:59

    How can I revert to default WC theme?

    There are no third-party plugins outside of the ones that came with the theme as we just installed your theme a couple days ago.

    No changes have been made in template files.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    May 31, 2019 at 14:33

    Hello,

    1) Go to Appearance > Themes > install and activate Storefront.

    2) If problem persists only when our theme is activated then provide us with Dashboard and FTP access to your site.

    Regards

    Avatar: seanseansean
    seanseansean
    Participant
    May 31, 2019 at 18:34

    With storefront active product photos appear.

    FTP in private area

    Please contact administrator
    for this information.
    Avatar: seanseansean
    seanseansean
    Participant
    May 31, 2019 at 18:39

    Update, switching back from storefront to xstore now product photos are visible. I am not sure what exactly happened but its working. Thank you for your time.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 31, 2019 at 23:50

    Hello,

    I am glad that the problem was solved.
    Thanks for letting us know.

    Regards

    Avatar: seanseansean
    seanseansean
    Participant
    June 3, 2019 at 18:09

    Hello, unfortunately the issue is present again. Product images are not viewable on single product pages or product category pages. The FTP information I included earlier is still active please let me know what is going on.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 3, 2019 at 19:48

    Hello,

    Dashboard access is missing. Provide also Dashboard access to your site.

    Regards

    Avatar: seanseansean
    seanseansean
    Participant
    June 3, 2019 at 19:50

    In addition to categories, single product pages, product photos are not visible when using 8theme products when view is set to grid, but they are visible when utilizing it set to slider.

    Avatar: seanseansean
    seanseansean
    Participant
    June 3, 2019 at 19:59

    Grid shows correctly for 8theme products in mobile but not desktop

    Dashboard access is in private

    Please contact administrator
    for this information.
    Avatar: seanseansean
    seanseansean
    Participant
    June 4, 2019 at 02:52

    Found the solution:
    Woocomerce -> status -> Renenerate shop thumbnails -> Renegerate, all images will be displays in few minnute.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    June 4, 2019 at 09:31

    Hello,

    Yes, thumbnails regeneration helps as a rule. So, is the problem solved?

    Regards

    Avatar: seanseansean
    seanseansean
    Participant
    June 5, 2019 at 18:02

    Yes thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 6, 2019 at 07:06

    Hello,

    You’re welcome!

    Regards

  • Viewing 15 results - 1 through 15 (of 15 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.