Product photos are only visible when I use the wide single product page format, all other layout options show all information except for the product photos. Can you please advise on why this is happening?Theme version: Latest Version WooCommerce version: Latest Version
How does it work with the default WC theme – Storefront?
Try to disable all the third-party plugins, that do not come bundled with our theme, clear cache and check how it works then.
Have you made changes in template files?
Please let us know.
How can I revert to default WC theme?
There are no third-party plugins outside of the ones that came with the theme as we just installed your theme a couple days ago.
No changes have been made in template files.
1) Go to Appearance > Themes > install and activate Storefront.
2) If problem persists only when our theme is activated then provide us with Dashboard and FTP access to your site.
With storefront active product photos appear.
FTP in private area
Update, switching back from storefront to xstore now product photos are visible. I am not sure what exactly happened but its working. Thank you for your time.
I am glad that the problem was solved.
Thanks for letting us know.
Hello, unfortunately the issue is present again. Product images are not viewable on single product pages or product category pages. The FTP information I included earlier is still active please let me know what is going on.
Dashboard access is missing. Provide also Dashboard access to your site.
In addition to categories, single product pages, product photos are not visible when using 8theme products when view is set to grid, but they are visible when utilizing it set to slider.
Grid shows correctly for 8theme products in mobile but not desktop
Dashboard access is in private
Found the solution:
Woocomerce -> status -> Renenerate shop thumbnails -> Renegerate, all images will be displays in few minnute.
Yes, thumbnails regeneration helps as a rule. So, is the problem solved?
Yes thank you.
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