Admin down after install

• 

  seanseansean

  |

  Participant

  | May 29, 2019 at 5:18 pm

  Hello, I installed wordpress and uploaded the xstore theme followed by the child theme, then went through the setup wizard successfully. But once the setup was complete the demo content “Default” that I selected did not upload correctly and still appears as the basic wordpress page only with the x-store logo. When I try to return to the admin page I get an err_too_many_redirects which suggest I clear my cookies (using chrome) which I did to no avail. I noticed the end of the url contained woozone, so I logged into FTP and deleted the woozone plugin hoping that would relieve the problem but still it persists.

  Site URL: hidden

  Theme version: Latest Version

  WooCommerce version: Latest Version

  

  Content is visible for topic creator and
  support staff only.

  #214576 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | May 29, 2019 at 5:40 pm

  Hello,

  Looks that some fatal error happened. Enable WP debug to check what error you have. Also, provide us with FTP access to your site to help you.

  Regards

  #214578 copied to clipboard
  

  seanseansean

  |

  Participant

  | May 29, 2019 at 5:54 pm

  I am unsure of how to enable WP debug

  

  Content is visible for topic creator and
  support staff only.

  #214579 copied to clipboard
  

  Olga Barlow

  |

  Support staff

  | May 29, 2019 at 6:08 pm

  Hello,

  Looks that problem was related to cache. We cleared cache and did not face problem with login after that.

  Anyway, check the plugins list and check the plugin’s description https://xstore.helpscoutdocs.com/article/36-included-plugins Disable plugins that you don’t plan to use because every additional plugin slows down the site a little bit.

  Regards

  #214581 copied to clipboard
Viewing 4 results
1 through 4 (of 4 total)