Forum Replies Created

Viewing 30 posts - 21,451 through 21,480 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 18:49

    Hello,

    I don’t see problem with the gallery https://gyazo.com/a81934b622e7e08a019450a1906c878d
    But I found that you use cache plugin and this could be the reason of the problem because WPBakery uses the Ajax to call grid elements. Contact cache plugin author, they should have the solution for this because somebody already asked about this http://prntscr.com/o4i2bk

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 18:36

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 18:35

    Hello,

    1), 2), 3) Translate Subscriptio plugin strings http://prntscr.com/o4htdv http://prntscr.com/o4hw2m

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 18:23

    Hello,

    FTP still does not work:

    Status: Logged in
    Status: Retrieving directory listing…
    Command: PWD
    Response: 550 PWD: Permission denied
    Error: Failed to retrieve directory listing

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 18:19

    Hello,

    We have updated theme. Check, please, if everything is ok.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 18:06

    Hello,

    Ok. We’ll implement it in the next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 16:28

    Hello,

    You have the 4 products at all and any featured products from them http://prntscr.com/o4g5lj
    In the Product element settings, you chose to show the featured products http://prntscr.com/o4g4z0 What do you want to show if you did not mark any product as featured? Either make some products as featured or choose the different product type to show, for example, last added http://prntscr.com/o4g6b7

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 16:13

    Hello,

    Probably you edited the links and removed part of the code with close tags http://prntscr.com/o4fy71

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 13:06

    Hello,

    WooCommerce has a few types of images that are generated for every product and used depending on the situation:
    1) Original image (This type is used for zoom option and lightbox https://gyazo.com/ece404a20d9b5d45efd806562c6126a8 )
    2) Single product image size based on WC options (http://prntscr.com/o4cn5k) and WC use this image for the Product image on the single product page http://prntscr.com/o4cns2
    3) Grid image http://prntscr.com/o4cob3 used for the all the images on grid (Products elements, Shop grid, Product category, Related product sliders etc) http://prntscr.com/o4cown

    If you want to have zoom option you should keep images larger that single product box. If you don’t need zoom then you can resize original images. Hope my answer is clear.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 12:53

    Hello,

    Sorry for the delay in answering. It’s related to the number of user requests.

    FTP is ok now. We’ll update theme within next 2 hours. I’ll inform you once we finish.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 12:50

    Hello,

    We have disabled WPRoket and it did not help.
    You can test it by changing the version of the child theme, for example, version 0.0.3 in file http://prntscr.com/o4cfip but frontend still displays 0.0.2 https://gyazo.com/d8a5ebcb641cfb545b52bedb3cd14e89 It means the file is cached.
    So, we would recommend you to contact your hosting provider to find out if you have any server cache or CDN.

    Also, we found that top cart updates the sum https://gyazo.com/156bb94e4446a625a3c91d60d901bdbc

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 12:08

    Hello,

    1) Sorry but I don’t understand what link do you expect from our side?
    If you want to import the Freelance version go to XStore > Import Demos > choose the Freelance demo and press import button. Keep in mind that you’ll get not just Freelance home page with slider but also other freelance demo options (logo, header type, colors, typography) if you want to import the home page only follow the steps described in the previous email (use manual import via Tools > Import > WordPress + Revolution slider > Import slider).

    2) You’ll get the images after import of the revolution slider. To add any content to slide you need to edit Revolution slider https://www.themepunch.com/revslider-doc/slider-revolution-documentation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 20, 2019 at 12:01

    Hello,

    Royal comes with reCAPTCHA v2 because we got a lot of requests that reCAPTCHA v3 does not prevent spam. That’s why we left v2 version and did not update it to v3. So, you may generate the keys for the v2 and add them in Theme Options > Contact form & Registration. Our registration is not created by Contact form 7, our registration is the custom built-in registration.
    If you want to remove the Register link from the top bar then go to Pages and remove the registration page.

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 19:03

    Hello,

    Add the following code to Theme Options > Custom CSS
    .category-grid img {width: auto;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 18:58

    Hello,

    1) Go to Pages > edit contact page and GMAPs element and add the Google map API http://prntscr.com/o3hqie Google added limits for the map views some time ago https://developers.google.com/maps/documentation/javascript/error-messages?utm_source=maps_js&utm_medium=degraded&utm_campaign=billing#api-key-and-billing-errors

    2) Use Contact Form 7 to create form you need http://prntscr.com/o3hs1g and then just add the Contact form element to your page http://prntscr.com/o3hsdu

    3) Go to Theme Options > Typography > Menu > http://prntscr.com/o3htac

    4) Increase the top padding of your breadcrumbs http://prntscr.com/o3hu9t in Theme Options > Breadcrumbs http://prntscr.com/o3hun6

    5) You added portfolio category to the menu but you need to add the custom link menu item with link to page where the anchor id was used, for example:
    a) Added id to section http://prntscr.com/o3hwoh
    b) Added custom link to page with that section http://prntscr.com/o3hx4i
    c) Added anchor for the menu item http://prntscr.com/o3hxun
    d) Save the menu.

    6) We have created an example of the button that opens video by click http://prntscr.com/o3ii32
    If this is suitable for you then implement the same for your button and other slides.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 17:43

    Hello,

    It’s very strange because we don’t see any problems http://prntscr.com/o3hgvr
    Keep in mind that you may also use the backend page editor http://prntscr.com/o3hi38 if you face any problems with frontend editing or if any element does not support frontend editing.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 17:32

    Hello,

    Dashboard access does not work. Please, check the username and password and provide correct one to proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 17:28

    Hello,

    Edit the /css/style.css file
    1) find
    .boxed-layout .fullwidth-block{width: auto; left: auto; margin-left: -50px; margin-right: -50px;transform:translateX(0);-webkit-transform:translateX(0);}
    replace by
    .boxed-layout .fullwidth-block{width: auto; left: auto; margin-left: -50px; margin-right: -50px;}
    2) find
    .fullwidth-block{width: 100vw; left: 50%;transform:translateX(-50%);-webkit-transform:translateX(-50%);-moz-transform:translateX(-50%);}
    replace by
    .fullwidth-block{width: 100vw;left: 50%;margin-left: -50vw;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 17:21

    Hello,

    If you import the new version on the live site from XStore > Import Demos all the users will see the dev process. Is it ok for you? That version was built using Revolution slider only like one-page site and suitable for sites that do not have a lot of information.

    I would suggest you to download the Import files from Downloads page https://www.8theme.com/downloads , extract the archive and find freelance folder inside. Import slider.zip archive at Revolution Slider > Import slider.
    You may create the new home page with Blanc template and add the newly imported slider to page content. Edit the Slider and only once you finish editing switch to the new page and different type of the header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 17:15

    Hello,

    1) Fixed. Check the wishlist icon loader now.
    2) Because the menu that you chose as the mobile menu does not have any drop-down http://prntscr.com/o3h4j3
    Create the new menu – Mobile menu that will include links from the main and the secondary menus.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 16:42

    Hello,

    1) We have fixed problem on our demo. Do you also need the fix?

    2) Do you want to make the sticky menu white on your site?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 16:27

    Hello,

    Did you miss my previous message? I told you that we can’t connect to your FTP to proceed with the update. Provide correct FTP details in Private content area!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 16:25

    Hello,

    Do you have some server cache? We are trying to make changes in js files but don’t see these changes. Could you disable this cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 16:22

    Hello,

    Do you want to add the link for some button to be able to open the portfolio page and make the necessary category active from the beginning? Or it would be better for you to open the portfolio category page with projects that this category includes without filter by other categories?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 12:59

    Hello,

    Once Registration page is created you get the register link in the top bar http://prntscr.com/o3cylo the same as on our demo. Is it suitable for you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 12:54

    Hello,

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 12:51

    Hello,

    Do you want to do this for the live site or you develop the new one?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 12:50

    Hello,

    Update theme to latest version 2.5 and Classico Posts types plugin to version 1.2.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 12:21

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 18, 2019 at 12:19

    Hello,

    We asked you about WordPress Dashboard access but seems you provided something wrong. Please, provide temporary access to your WordPress Dashboard.

    Regards

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Viewing 30 posts - 21,451 through 21,480 (of 30,391 total)
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